Obviously the harsh reviews have been taken to heart. Staff were friendly today. Coffee as usual (good). I tried the salmon rye roll (wow - great).
Maureen Gallagher
Came at an off-peak time and bought a salad. After paying the 25% mark up to eat in (it was raining outside), there were no forks. At all. In the entire place. I took my salad back for a refund so I could go eat at a restaurant that actually provides utensils, and the people working copped an attitude. I won’t complain too much about the abysmal service, since I bet the people working here don’t get paid enough for that. But I wasn’t going to pay extra to eat my salad with a spoon. They refunded the salad but not the drink and I had to go somewhere else. Luckily there are dozens of not hundreds of food establishments in the area. Definitely give this place a pass.
Aj Moore
Barista was not only rude to the lady in front of me, urging her to hurry up and being snappy with her but rude to me as well. She made multiple angry remarks as I was paying for my items and blamed me for issues going on with the scanner. Was clearly having a hard day which I understand as a service worker myself, however taking it out on the customers is never ok and leaves a bad reputation. I had never had an experience like this at pret before but it definitely changed how I feel about it. Quite a bummer
Tommy Cawley
Oh Maria - I think you should get a new job. If you don’t like making eye contact maybe customer services isn't for you! Barking orders at people in front of customers is also not a good look. Finally don’t dare try to pay her with cash - get told off for that! Thought maybe she was having a bad day but after speaking with colleagues it’s an every day thing!
bertie malco
It's just a pret
ATILA YORUK
The flat white I bought is ok kotu no, I think it can't be that milk is poured on the top of the waiting coffe, plus if you ask many people, they will all say it's bad, change it, I threw the pret coffe in the trash.
Lokes -
Decent food, though a bit pricey and the inside sitting areas and customer service are okVegetarian options: Barely any variety and not enough vegetarian baguettes etc. some shops didn’t have any, so you always need to check.
The worst customer services I've ever received. The female employee with black glasses needs to leave her attitude at home. The manager doesn't care that one of her employees is rude to customers. Canceling the Pret A Manger membership because of the terrible services I've received for the 4 times I've gone there.
Obviously the harsh reviews have been taken to heart. Staff were friendly today. Coffee as usual (good). I tried the salmon rye roll (wow - great).
Came at an off-peak time and bought a salad. After paying the 25% mark up to eat in (it was raining outside), there were no forks. At all. In the entire place. I took my salad back for a refund so I could go eat at a restaurant that actually provides utensils, and the people working copped an attitude. I won’t complain too much about the abysmal service, since I bet the people working here don’t get paid enough for that. But I wasn’t going to pay extra to eat my salad with a spoon. They refunded the salad but not the drink and I had to go somewhere else. Luckily there are dozens of not hundreds of food establishments in the area. Definitely give this place a pass.
Barista was not only rude to the lady in front of me, urging her to hurry up and being snappy with her but rude to me as well. She made multiple angry remarks as I was paying for my items and blamed me for issues going on with the scanner. Was clearly having a hard day which I understand as a service worker myself, however taking it out on the customers is never ok and leaves a bad reputation. I had never had an experience like this at pret before but it definitely changed how I feel about it. Quite a bummer
Oh Maria - I think you should get a new job. If you don’t like making eye contact maybe customer services isn't for you! Barking orders at people in front of customers is also not a good look. Finally don’t dare try to pay her with cash - get told off for that! Thought maybe she was having a bad day but after speaking with colleagues it’s an every day thing!
It's just a pret
The flat white I bought is ok kotu no, I think it can't be that milk is poured on the top of the waiting coffe, plus if you ask many people, they will all say it's bad, change it, I threw the pret coffe in the trash.
Decent food, though a bit pricey and the inside sitting areas and customer service are okVegetarian options: Barely any variety and not enough vegetarian baguettes etc. some shops didn’t have any, so you always need to check.
It’s going down, food quality, service, cleaning level
Extremely rude poker face girl on front serving customers, did not get her name but small in height.
Do not think it is right to pay 16 pounds for a roll, packet of crisp, drink, and shop produced snack bar. Not happy ?
Restaurantji Recommends
Amazing service, great range of drinks! Was even offered an extra on the house by Ayesha which made my day!!
18. July 5pmThe blonde white young female cashier at the far right counter was astonishingly rude.
The worst place to visit. Staff is so rude and mean, only answering with anger and almost shouting at customers . Will never come back again
It’s going down, food quality, service, cleaning level
The worst customer services I've ever received. The female employee with black glasses needs to leave her attitude at home. The manager doesn't care that one of her employees is rude to customers. Canceling the Pret A Manger membership because of the terrible services I've received for the 4 times I've gone there.