Firstly i asked for an Oat milk Late But ended up with a normal milk late, probably due to the barista being more interested in telling his tales to the other team member or previous shift exploits.I went to sit down in what looked like a cosy corner with padded seats, looked more like an “Adult” play area though, white stains on seats and general questionable marks.Then I went to the toilet ? OMG Please get someone to clean it, Starbucks HQ send in the cleaners!!!!
Shehab Ali
I asked for a vanilla late, not to hot and a bit creamer than usual; 5 minutes later gives me extra hot and forty latte with little to no creamy milk. Also the shop was not busy.
Marcus Hammond
Ordered a coffee, the guy didn’t take my name. Two minutes later slid a coffee over to me which turned out to be someone else’s. The cashier saw me take it, didn’t say a word. When I complained it was not what I ordered the cashier didn’t apologise for giving me the wrong drink, he demanded I apologise to the person whose drink id mistakenly taken. Deeply odd customer service aside (seems to be the same guy mentioned in all the bad reviews), there’s only ever one person working here so the service is also painfully slow. Best of going to Nero 10 seconds walk away.
Jessica Thomas
Food is always stolen by the drivers...don't order from here...it will never arrive to you...then it will also be made impossible to get
Kamile Karan Güler
They always forget plant milk. They even used dairy directly, even though I ordered plant milk. Do not go if you are lactose intolerant or allergic. I will never go again.
EFlatMajor7
Got stuck behind someone who had just ordered x4 Frappuccino's - took +10mins before my Americano arrived! Top tip, if you're in a hurry and someone ahead has ordered Frappuccino's, you might want to think twice about placing your order and go elsewhere for that caffeine fix.
Jan Valjean
The front of house wearing the Julien badge called a customer “pig” in front of other customers. Moreover was rude with everyone in the store including me. Probably the Starbucks team member had a bad sleep. Not the Starbucks service level that is expected.
Aquarianess
Rude barista, no name tag (young man/bold - no hair). No manners. Acting like doing a great favour to all customers by taking orders. Requires proper training. Shameful.
کیانوش سماله
Great food ! Best coffee ever!!!! Highly recommended And best service
carol joy bagayaua
I regularly come to this branch of Starbucks , however , today's (17th of June, 2023 @ 17:45 ) experience is very different. The cashier never told the staff preparing my drink of the add ons I asked for (and paid for). The staff who prepared my drink then asked the lady cashier to confirm my order after I told her that I asked for a Caramel drizzle instead of cream. The cashier told her to just "drizzle it on top" in a very, very rude and nonchalant manner. I know this kind of incidents happens, but what annoyed me was the fact that instead of acknowledging her mistake, she was very reckless in replying , to "just drizzle it on top! Although it's a usual occurrence to easily get mixed up with people's orders sometimes, but, lack of manners is not acceptable. I love Starbucks , but the behaviour of this particular CASHIER (lady) In the Chiswick Branch was totally RUDE! And she went to explain to the next customer after me what transpired between us, and continued to talk about it, even when I was already sat away. I could very well hear her talking away to her colleagues and laughing about it. Clearly unapologetic and unabashedly rude. I am appalled of the behaviour of this girl cashier. Plus the toilet was very dirty. The staff were informed twice of two different customers that it needs cleaning and they certainly took their time to clean it. I won't recommend this place , probably best to go to other branches of Starbucks. ?????
Dry industrialised croissant. Single person behind the counter which consider the time of morning (0815) was insufficient. They then had the presence of mind to call additional staff that was working in the kitchen to assist in the front of house. Get the basics right please!!
Hip Da Hippest Hippy
Dry industrialised croissant. Single person behind the counter which consider the time of morning (0815) was insufficient. They then had the presence of mind to call additional staff that was working in the kitchen to assist in the front of house. Get the basics right please!!
Google user
So I ordered a large strawberry acai, brownie bites to eat. I said dine in. But you know what they gave? A small strawberry acai, and placed the brownie bites in individual paper bags? The bites were tiny. It was such a waste. I had to ask for a plate and moved my food and threw away the paper bags. I tend not to ask for receipts so I trusted the cashier but everything she entered was wrong. First time trying this branch and I am so disappointed.
Vicki Shaw
Great service, the toilet wasn't the best though and not very clean
roxanne gelacio
So I ordered a large strawberry acai, brownie bites to eat. I said dine in. But you know what they gave? A small strawberry acai, and placed the brownie bites in individual paper bags? The bites were tiny. It was such a waste. I had to ask for a plate and moved my food and threw away the paper bags. I tend not to ask for receipts so I trusted the cashier but everything she entered was wrong. First time trying this branch and I am so disappointed.
Firstly i asked for an Oat milk Late But ended up with a normal milk late, probably due to the barista being more interested in telling his tales to the other team member or previous shift exploits.I went to sit down in what looked like a cosy corner with padded seats, looked more like an “Adult” play area though, white stains on seats and general questionable marks.Then I went to the toilet ? OMG Please get someone to clean it, Starbucks HQ send in the cleaners!!!!
I asked for a vanilla late, not to hot and a bit creamer than usual; 5 minutes later gives me extra hot and forty latte with little to no creamy milk. Also the shop was not busy.
Ordered a coffee, the guy didn’t take my name. Two minutes later slid a coffee over to me which turned out to be someone else’s. The cashier saw me take it, didn’t say a word. When I complained it was not what I ordered the cashier didn’t apologise for giving me the wrong drink, he demanded I apologise to the person whose drink id mistakenly taken. Deeply odd customer service aside (seems to be the same guy mentioned in all the bad reviews), there’s only ever one person working here so the service is also painfully slow. Best of going to Nero 10 seconds walk away.
Food is always stolen by the drivers...don't order from here...it will never arrive to you...then it will also be made impossible to get
They always forget plant milk. They even used dairy directly, even though I ordered plant milk. Do not go if you are lactose intolerant or allergic. I will never go again.
Got stuck behind someone who had just ordered x4 Frappuccino's - took +10mins before my Americano arrived! Top tip, if you're in a hurry and someone ahead has ordered Frappuccino's, you might want to think twice about placing your order and go elsewhere for that caffeine fix.
The front of house wearing the Julien badge called a customer “pig” in front of other customers. Moreover was rude with everyone in the store including me. Probably the Starbucks team member had a bad sleep. Not the Starbucks service level that is expected.
Rude barista, no name tag (young man/bold - no hair). No manners. Acting like doing a great favour to all customers by taking orders. Requires proper training. Shameful.
Great food ! Best coffee ever!!!! Highly recommended And best service
I regularly come to this branch of Starbucks , however , today's (17th of June, 2023 @ 17:45 ) experience is very different. The cashier never told the staff preparing my drink of the add ons I asked for (and paid for). The staff who prepared my drink then asked the lady cashier to confirm my order after I told her that I asked for a Caramel drizzle instead of cream. The cashier told her to just "drizzle it on top" in a very, very rude and nonchalant manner. I know this kind of incidents happens, but what annoyed me was the fact that instead of acknowledging her mistake, she was very reckless in replying , to "just drizzle it on top! Although it's a usual occurrence to easily get mixed up with people's orders sometimes, but, lack of manners is not acceptable. I love Starbucks , but the behaviour of this particular CASHIER (lady) In the Chiswick Branch was totally RUDE! And she went to explain to the next customer after me what transpired between us, and continued to talk about it, even when I was already sat away. I could very well hear her talking away to her colleagues and laughing about it. Clearly unapologetic and unabashedly rude. I am appalled of the behaviour of this girl cashier. Plus the toilet was very dirty. The staff were informed twice of two different customers that it needs cleaning and they certainly took their time to clean it. I won't recommend this place , probably best to go to other branches of Starbucks. ?????
Restaurantji Recommends
Dry industrialised croissant. Single person behind the counter which consider the time of morning (0815) was insufficient. They then had the presence of mind to call additional staff that was working in the kitchen to assist in the front of house. Get the basics right please!!
Dry industrialised croissant. Single person behind the counter which consider the time of morning (0815) was insufficient. They then had the presence of mind to call additional staff that was working in the kitchen to assist in the front of house. Get the basics right please!!
So I ordered a large strawberry acai, brownie bites to eat. I said dine in. But you know what they gave? A small strawberry acai, and placed the brownie bites in individual paper bags? The bites were tiny. It was such a waste. I had to ask for a plate and moved my food and threw away the paper bags. I tend not to ask for receipts so I trusted the cashier but everything she entered was wrong. First time trying this branch and I am so disappointed.
Great service, the toilet wasn't the best though and not very clean
So I ordered a large strawberry acai, brownie bites to eat. I said dine in. But you know what they gave? A small strawberry acai, and placed the brownie bites in individual paper bags? The bites were tiny. It was such a waste. I had to ask for a plate and moved my food and threw away the paper bags. I tend not to ask for receipts so I trusted the cashier but everything she entered was wrong. First time trying this branch and I am so disappointed.