I would give Zero if I could. Absolutely disgusting service. Ordered online. And it said the food was delivered. But nothing. 20 mins pass so I ring the shop. I’m told the driver will be here soon. Turns up 10 mins later STONE COLD ! I told the rider to wait while I call the shop. And then he rode off they blatantly refused to replace and send out fresh hot food ! Left with no dinner. I will never ever use this place again. Absolutely disgraceful. And that’s an understatement. I will take this as far as I can with head office as well.
C B
Disgusting pizza tasted old only had half a slice rest went in the bin called the store they called me a lier called head office they literally didn't care stay well clear of this place you won't get a refund
Torie Pollard
Spent nearly £200 for a staff lunch treat, ordered an hour ahead of lunch but had to wait a further 2 hours for delivery and still some items missing! A really poor experience and most certainly won't ever order from here again.
Safdar Kamal
Tried their pizza recently and it was mere disappointment.Delayed delivery, Tasteless and poorly cooked.
Paul Church
Delivery never showed …..they say on app was delivered and can’t get thru to them on the phone
raphael thomas
The staff were absolutely amazing and friendly. Would definitely go back.
Dawn Edwards
I ordered a large pepperoni and onion pizza for collection. I get to my home and the pizza is very dry. There is barely any tomato sauce on the pizza. I called the store and spoke with 2 men. After explaining the problem they said they did nothing wrong and then disconnected the call. They did not offer to a credit or any other assistance. This is my local papa johns but after this horrible customer service experience I will not return. I would not recommend anyone to eat at this location as they have very poor customer service and the quality of the pizza is not as great as it could be.
Ugo
Very delicious pizza, fresh and tasty each time. My child can eat this everyday if you give her the opportunity. Clean environment and customer service is excellent. I will give them 5 stars if they wear gloves to prepare their meals.
Harvey Juttla
We decided to use Papa Johns for the first time, they claim to use the best ingredients etc, normally we spend as a family of 4 about £20-30 from local pizza takeawas, this meal cost us just over £50 even with special voucher offers otherwise my meal would have been £90. The main problem was that we ordered a veggie pizza with 3 additional toppings which contained meat. They missed out all our topping choices @ £1.80 each Therefore I ended up with a wet veggie pizza, it tasted of nothing, this would be typical because we are meat eaters.Feedback: 1) bad quality control 2) I am also reminded again, that if I had ordered this meal via uber eats app this issue would have been resolved by a robot easily, at least a refund would have been provided without faff and soften the blow, therefore, it’s frustrating that there is no slick way to get a refund when papaJohn’s get things wrong (they shouldn’t at all considering the pizza price) 3) Having a fancy app does not help when there is no effective way to get my refund back… god knows how many £5’s you accidentally keep because people can’t be bothered to complain. It won’t happen to me again.
Ordered food for delivery and it took ages. I was given a weird, horrible tasting vegan \\\"special sauce\\\" instead of the garlic and herb I requested. I also ordered chocolate scrolls and ended up with squashed, upside-down cinnamon scrolls.\\n\\nI'm not happy and expect a refund. Will not be ordering from Papa Johns again.
Prescila T
We ordered for delivery but accidentally selected collection and as we attempted to cancel our order when calling the store, they tried to 1.overcharge for delivery fees which is £1.99 but we were told to pay £3.00 in cash, 2.they lied and said our order was ready even though we called 4 mins after placing the order, 3. HORRIBLE CUSTOMER SERVICE, they clearly don’t speak English as their first language but they pretended to act like they had no clue about what we were saying. We spoke to an Asian man name IJAZ. The whole team need to be fired . I’ve never had an issue in which a store refused to issue a refund. DISGUSTING PLACE, infested with rats
Tabitha
Ordered food for delivery and it took ages. I was given a weird, horrible tasting vegan "special sauce" instead of the garlic and herb I requested. I also ordered chocolate scrolls and ended up with squashed, upside-down cinnamon scrolls.I'm not happy and expect a refund. Will not be ordering from Papa Johns again.
Donna Thorogood
Ordered food over and an hour and a half ago still not arrived. Called over 25 times and no answer either!!!! Called from a different phone number and they answered! So the store are purposely ignoring my calls also!AVOID
Dickson Man D
The was delicious, with a nice crunchy crust and the toppings were just the right amount.
This place is awesome! Good food, good price.
I would give Zero if I could. Absolutely disgusting service. Ordered online. And it said the food was delivered. But nothing. 20 mins pass so I ring the shop. I’m told the driver will be here soon. Turns up 10 mins later STONE COLD ! I told the rider to wait while I call the shop. And then he rode off they blatantly refused to replace and send out fresh hot food ! Left with no dinner. I will never ever use this place again. Absolutely disgraceful. And that’s an understatement. I will take this as far as I can with head office as well.
Disgusting pizza tasted old only had half a slice rest went in the bin called the store they called me a lier called head office they literally didn't care stay well clear of this place you won't get a refund
Spent nearly £200 for a staff lunch treat, ordered an hour ahead of lunch but had to wait a further 2 hours for delivery and still some items missing! A really poor experience and most certainly won't ever order from here again.
Tried their pizza recently and it was mere disappointment.Delayed delivery, Tasteless and poorly cooked.
Delivery never showed …..they say on app was delivered and can’t get thru to them on the phone
The staff were absolutely amazing and friendly. Would definitely go back.
I ordered a large pepperoni and onion pizza for collection. I get to my home and the pizza is very dry. There is barely any tomato sauce on the pizza. I called the store and spoke with 2 men. After explaining the problem they said they did nothing wrong and then disconnected the call. They did not offer to a credit or any other assistance. This is my local papa johns but after this horrible customer service experience I will not return. I would not recommend anyone to eat at this location as they have very poor customer service and the quality of the pizza is not as great as it could be.
Very delicious pizza, fresh and tasty each time. My child can eat this everyday if you give her the opportunity. Clean environment and customer service is excellent. I will give them 5 stars if they wear gloves to prepare their meals.
We decided to use Papa Johns for the first time, they claim to use the best ingredients etc, normally we spend as a family of 4 about £20-30 from local pizza takeawas, this meal cost us just over £50 even with special voucher offers otherwise my meal would have been £90. The main problem was that we ordered a veggie pizza with 3 additional toppings which contained meat. They missed out all our topping choices @ £1.80 each Therefore I ended up with a wet veggie pizza, it tasted of nothing, this would be typical because we are meat eaters.Feedback: 1) bad quality control 2) I am also reminded again, that if I had ordered this meal via uber eats app this issue would have been resolved by a robot easily, at least a refund would have been provided without faff and soften the blow, therefore, it’s frustrating that there is no slick way to get a refund when papaJohn’s get things wrong (they shouldn’t at all considering the pizza price) 3) Having a fancy app does not help when there is no effective way to get my refund back… god knows how many £5’s you accidentally keep because people can’t be bothered to complain. It won’t happen to me again.
Restaurantji Recommends
Ordered food for delivery and it took ages. I was given a weird, horrible tasting vegan \\\"special sauce\\\" instead of the garlic and herb I requested. I also ordered chocolate scrolls and ended up with squashed, upside-down cinnamon scrolls.\\n\\nI'm not happy and expect a refund. Will not be ordering from Papa Johns again.
We ordered for delivery but accidentally selected collection and as we attempted to cancel our order when calling the store, they tried to 1.overcharge for delivery fees which is £1.99 but we were told to pay £3.00 in cash, 2.they lied and said our order was ready even though we called 4 mins after placing the order, 3. HORRIBLE CUSTOMER SERVICE, they clearly don’t speak English as their first language but they pretended to act like they had no clue about what we were saying. We spoke to an Asian man name IJAZ. The whole team need to be fired . I’ve never had an issue in which a store refused to issue a refund. DISGUSTING PLACE, infested with rats
Ordered food for delivery and it took ages. I was given a weird, horrible tasting vegan "special sauce" instead of the garlic and herb I requested. I also ordered chocolate scrolls and ended up with squashed, upside-down cinnamon scrolls.I'm not happy and expect a refund. Will not be ordering from Papa Johns again.
Ordered food over and an hour and a half ago still not arrived. Called over 25 times and no answer either!!!! Called from a different phone number and they answered! So the store are purposely ignoring my calls also!AVOID
The was delicious, with a nice crunchy crust and the toppings were just the right amount.