Food was excellent as always,But staff is joke - kitchen & front staff fighting with loud noise, no respect for customers. Cleaning also horrible ..
Ahmed Omar
Worst KFC ever. May be new management however, not enough staff, tables are dirty, floors are dirty, toilets are dirty.Waiting 15 min on the que to place order while only 3 person in front of us and no staff on the till to take order.It's terrible for a KFC!!!
Nadia
I ordered a zinger burger and the meat was pink. Waste of money. Why hand us the food when the food isn’t cooked. Is that not embarrassing?
Philip Bedingfield
The food was good, but the wait for the order to be taken was long. There were no napkins with the meal, and had to wait for the staff (again) to get some.
Naznin Akhtar
Bad customer service, cold area had to ask staff for heating on, servicing foods were all messy, kids foods came without a appreciate box, just loose loose burgers. Disappointed service at the Saturday night.
Louise Swain
Enfiled KFC are a bunch of scammerssss!! Every single time I got there my order is wrong the hot wings are unbelievably trash and burnt every single timeee. The customer service is so shocking poor it’s giving poverty just shut it down at this point honestly ?
Kaisla Dove
Customer service RUBBISH. Staff are impolite and antisocial.No smile, no hello, quite unwelcoming and off-putting.Barely even looked at us!For a £5 order, I have been waiting for almost 30mins, at the front of the queue!!!Food is nice but overall experience 1/5.
Martin Knowler
The seating area was covered in rubbish the toilet messy bins full up. They are so busy with the drive thru the restaurant is awful. Large chips is nothing. The chicken is still great. Go elsewhere.
justyna kowalska
Very bad service the can’t make orders, no they don't listen to customers, you wait a very long time for your order, the service team is not well-coordinated at all, it's just a waste of waiting time. I left without eating. Good luck to this place,
Ellie- Jane Baker- Mackay
I order quite a lot from kfc and the last 4 times I have ordered from here it’s taken over an hour and a half to deliver my food. Food is always cold and something it’s always wrong with the order. You try and call them and no one picks up the phone it’s horrendous. I will not be ordering anytime
Horrible over salted chips, Horrible burnt chicken cooked in old oil, Horrible 'milkshake' with bits in it, and very expensive for what you get. Oh, 'atmosphere' ? Like an industrial canteen..........Did I mention it was horrible ?! Nothing like the proper KFC of say 20 years back.
Kiril Atanasov KSA
Worst ever staff, the wings were awful unbelievable. We were the only costumer drive through no other cars. We ordered and paid than we were waiting for our food and the person asked us what we are waiting for which was strange we were the only costumers we explained and after long waiting the wings were
Golden Mustache
UPDATED REVIEW. Came in after seeing it was open after being refurbed, gotta say though it was all new it was hideously messy and someone was complaining about it and thats when I noticed how awful it was. Food wise it was okay as expected from a kfc. Nice and cripsy breadcrumbs, not much to complain about it. But I just don't think I'd advise eating in from all the mess around.
s Savage
Waited 1.5 hrs for a delivery. Called to complain, the person recommended that I order again via the app.... the cheekFirst tried fob me off and say it was delivered, but could provide no proof or time of the delivery. Just a joke.Refund will take ages and not 100% sure it will happen.Just save yourself the hassle and go elsewhere. Just avoid. Either go and collect your food or order elsewhere.
Sunny Miah
Subject: Urgent Attention Required: Persistent Issues with Order Accuracy and Customer ServiceDear kfc Management,I hope this email reaches you with a sense of urgency. I am writing to express my deep frustration and disappointment regarding the recurring issues I have encountered during my visits to your drive-through service. Despite my initial excitement upon discovering that your establishment now offers Halal options, the consistent errors in order fulfillment have left a lasting negative impression.On multiple occasions, after placing my order and explicitly confirming that all items were included, I have discovered missing items upon returning home. Each time, I have promptly contacted your customer service team, who acknowledged the issue and assured me that it would be resolved during my next visit. However, the problem persists, and what concerns me the most is that the missing items are often meals meant for my children.While I appreciate the gesture of providing me with vouchers as compensation, it is disheartening to see that these incidents continue to happen. It is evident that your staff is under significant time pressure, which results in forgetfulness and mistakes. I must emphasize that during Ramadan, a particularly sacred time for many individuals, I received a food bag in a completely disorganized and messy state. When I voiced my concerns to the manager, I received an apology, but it is apparent that your management system is not effectively addressing and resolving customer complaints.The repeated instances of missing items being recorded as wasted staff meals further highlight the lack of attention being given to rectifying these issues. I implore you to prioritize improving the accuracy of orders and implementing measures to ensure that staff are adequately trained, supervised, and supported to avoid such recurring mistakes. It is vital that your management takes immediate action to address these ongoing problems.I want to emphasize that I am willing to give your establishment another chance because I value the Halal options you provide. However, I sincerely hope that you recognize the urgency of this matter and take the necessary steps to rectify the situation. Resolving the persisting issues with order accuracy and customer service will not only restore my confidence in your establishment but also contribute to enhanced customer satisfaction and loyalty.Please understand the seriousness of this situation and take immediate action to address the concerns raised. I look forward to a prompt response and tangible improvements in my future interactions with your drive-through service.Parking: Free parking for maybe 500 cars plus allot of shops closed and people doing donuts etcWheelchair accessibility: There is a wramp
Food was excellent as always,But staff is joke - kitchen & front staff fighting with loud noise, no respect for customers. Cleaning also horrible ..
Worst KFC ever. May be new management however, not enough staff, tables are dirty, floors are dirty, toilets are dirty.Waiting 15 min on the que to place order while only 3 person in front of us and no staff on the till to take order.It's terrible for a KFC!!!
I ordered a zinger burger and the meat was pink. Waste of money. Why hand us the food when the food isn’t cooked. Is that not embarrassing?
The food was good, but the wait for the order to be taken was long. There were no napkins with the meal, and had to wait for the staff (again) to get some.
Bad customer service, cold area had to ask staff for heating on, servicing foods were all messy, kids foods came without a appreciate box, just loose loose burgers. Disappointed service at the Saturday night.
Enfiled KFC are a bunch of scammerssss!! Every single time I got there my order is wrong the hot wings are unbelievably trash and burnt every single timeee. The customer service is so shocking poor it’s giving poverty just shut it down at this point honestly ?
Customer service RUBBISH. Staff are impolite and antisocial.No smile, no hello, quite unwelcoming and off-putting.Barely even looked at us!For a £5 order, I have been waiting for almost 30mins, at the front of the queue!!!Food is nice but overall experience 1/5.
The seating area was covered in rubbish the toilet messy bins full up. They are so busy with the drive thru the restaurant is awful. Large chips is nothing. The chicken is still great. Go elsewhere.
Very bad service the can’t make orders, no they don't listen to customers, you wait a very long time for your order, the service team is not well-coordinated at all, it's just a waste of waiting time. I left without eating. Good luck to this place,
I order quite a lot from kfc and the last 4 times I have ordered from here it’s taken over an hour and a half to deliver my food. Food is always cold and something it’s always wrong with the order. You try and call them and no one picks up the phone it’s horrendous. I will not be ordering anytime
Restaurantji Recommends
Horrible over salted chips, Horrible burnt chicken cooked in old oil, Horrible 'milkshake' with bits in it, and very expensive for what you get. Oh, 'atmosphere' ? Like an industrial canteen..........Did I mention it was horrible ?! Nothing like the proper KFC of say 20 years back.
Worst ever staff, the wings were awful unbelievable. We were the only costumer drive through no other cars. We ordered and paid than we were waiting for our food and the person asked us what we are waiting for which was strange we were the only costumers we explained and after long waiting the wings were
UPDATED REVIEW. Came in after seeing it was open after being refurbed, gotta say though it was all new it was hideously messy and someone was complaining about it and thats when I noticed how awful it was. Food wise it was okay as expected from a kfc. Nice and cripsy breadcrumbs, not much to complain about it. But I just don't think I'd advise eating in from all the mess around.
Waited 1.5 hrs for a delivery. Called to complain, the person recommended that I order again via the app.... the cheekFirst tried fob me off and say it was delivered, but could provide no proof or time of the delivery. Just a joke.Refund will take ages and not 100% sure it will happen.Just save yourself the hassle and go elsewhere. Just avoid. Either go and collect your food or order elsewhere.
Subject: Urgent Attention Required: Persistent Issues with Order Accuracy and Customer ServiceDear kfc Management,I hope this email reaches you with a sense of urgency. I am writing to express my deep frustration and disappointment regarding the recurring issues I have encountered during my visits to your drive-through service. Despite my initial excitement upon discovering that your establishment now offers Halal options, the consistent errors in order fulfillment have left a lasting negative impression.On multiple occasions, after placing my order and explicitly confirming that all items were included, I have discovered missing items upon returning home. Each time, I have promptly contacted your customer service team, who acknowledged the issue and assured me that it would be resolved during my next visit. However, the problem persists, and what concerns me the most is that the missing items are often meals meant for my children.While I appreciate the gesture of providing me with vouchers as compensation, it is disheartening to see that these incidents continue to happen. It is evident that your staff is under significant time pressure, which results in forgetfulness and mistakes. I must emphasize that during Ramadan, a particularly sacred time for many individuals, I received a food bag in a completely disorganized and messy state. When I voiced my concerns to the manager, I received an apology, but it is apparent that your management system is not effectively addressing and resolving customer complaints.The repeated instances of missing items being recorded as wasted staff meals further highlight the lack of attention being given to rectifying these issues. I implore you to prioritize improving the accuracy of orders and implementing measures to ensure that staff are adequately trained, supervised, and supported to avoid such recurring mistakes. It is vital that your management takes immediate action to address these ongoing problems.I want to emphasize that I am willing to give your establishment another chance because I value the Halal options you provide. However, I sincerely hope that you recognize the urgency of this matter and take the necessary steps to rectify the situation. Resolving the persisting issues with order accuracy and customer service will not only restore my confidence in your establishment but also contribute to enhanced customer satisfaction and loyalty.Please understand the seriousness of this situation and take immediate action to address the concerns raised. I look forward to a prompt response and tangible improvements in my future interactions with your drive-through service.Parking: Free parking for maybe 500 cars plus allot of shops closed and people doing donuts etcWheelchair accessibility: There is a wramp