Food and beverage was good, but the lady was serve us need to understand how to treat costumers. Not going to coming back
dragost705
Nice place next to the River with good openning times,is hard to find a place open untill 10 pm to have a late tea or coffee
PigaPepaInes
A flaky experience at Caffè Nero - Bedford St. in London There had been a scarce glance enough to be reluctantly unserved a brownish hot water which never touched a drop of coffee. Next time, I deeply recommend hiring another staff member who were able to prepare a truly “caffè vero”.
ITProcessMonkey
One of the few places in London I was able to order a quad-shot Latte without raised eyebrows. Lovely Pastries. Husband, starved for a coffee shop that actually “smelled like coffee” was very pleased with my find.
Tracy S
Always use cafe Nero at Newmarket and staff are great but haven’t been for a couple of months , and boy has it changed went the other day while I get that they are training but when asked do you want your mince pie warm and you say no thank you And then it’s heated Then they can’t count at till and no apology the staff I guess in charge says we will take the staff word I know it was 20 p but that’s not the point bill 6.25 I gave 10.25 change I given was 3.80 then she said I gave her 10.09 that still not right Place was full of cups and stuff toilets disgusting
LoobieB
Euston branch. Good location away from the noise of Euston station & pretty with Christmas tree. 4 staff there but only 1 girl serving and 3 out back. Tables full of dirty plates & cups not cleared. One toilet that was really grubby. Dirty floor and just generally grimy. Just a sandwich & a drink which was fine. Food ok there. Staff just need to sort it out and have a bit of pride in the place. Also toilet needs a thorough clean and then cleaned more regularly,
George C
Very poor customer service was ver cross would not recommend very passive aggressive and not a pleasant man very disappointed
michellemarley1992
The mocha was dreadful the worst I had ever had. The majority of the tables were full of dirty dishes. The good citizens were trying to toclear tables to sit at but there was no where to put the trays.I ate my sandwiches on my knee with my drink on the windowsill. I will not go back
802barryp
The coffee is excellent. Nice quiet place out of the way. Staff were very nice, let our kids try some luxury hot chocolate which was lovely.
localdiner67
Visited in Southend. Service was slow but the worst thing was the dreadful conditions of the toilets! I was speechless and will never return needless to say.
Poor service: the worst frappe mocha done by Trainnee (3 out of 4 staffs in the shop), uncleaned tables. Definitely staffs r not trained well. Disappointed
leilei00009
I had an amazing vegan sausage roll made of spiced butternut pumpkin! Flaky pastry and amazing filling! The coffee was alright, that vegan sausage roll was a dream!
davidsd962
We come every week a few times to this Nero. We wanted to seat outside tables as usual and a barista with black shirt didn't let us seat outside even there was still 2 hours until the closing time. Such a shame because we always come at the same times and have seat outside with our coffee.
Zivile J
The best coffee in London you can get only there ? Thank you for being professionals for over 2 years!
Daniel H
I appreciate the area is consumed by the HS2 works, but that doesn't stop or prevent staff here from taking some responsibility in keeping their outlet clean and tidy. Litter strewn around the door and outside tables is disgusting. Staff are indifferent, not interested or courteous. Very disappointing!
Food and beverage was good, but the lady was serve us need to understand how to treat costumers. Not going to coming back
Nice place next to the River with good openning times,is hard to find a place open untill 10 pm to have a late tea or coffee
A flaky experience at Caffè Nero - Bedford St. in London There had been a scarce glance enough to be reluctantly unserved a brownish hot water which never touched a drop of coffee. Next time, I deeply recommend hiring another staff member who were able to prepare a truly “caffè vero”.
One of the few places in London I was able to order a quad-shot Latte without raised eyebrows. Lovely Pastries. Husband, starved for a coffee shop that actually “smelled like coffee” was very pleased with my find.
Always use cafe Nero at Newmarket and staff are great but haven’t been for a couple of months , and boy has it changed went the other day while I get that they are training but when asked do you want your mince pie warm and you say no thank you And then it’s heated Then they can’t count at till and no apology the staff I guess in charge says we will take the staff word I know it was 20 p but that’s not the point bill 6.25 I gave 10.25 change I given was 3.80 then she said I gave her 10.09 that still not right Place was full of cups and stuff toilets disgusting
Euston branch. Good location away from the noise of Euston station & pretty with Christmas tree. 4 staff there but only 1 girl serving and 3 out back. Tables full of dirty plates & cups not cleared. One toilet that was really grubby. Dirty floor and just generally grimy. Just a sandwich & a drink which was fine. Food ok there. Staff just need to sort it out and have a bit of pride in the place. Also toilet needs a thorough clean and then cleaned more regularly,
Very poor customer service was ver cross would not recommend very passive aggressive and not a pleasant man very disappointed
The mocha was dreadful the worst I had ever had. The majority of the tables were full of dirty dishes. The good citizens were trying to toclear tables to sit at but there was no where to put the trays.I ate my sandwiches on my knee with my drink on the windowsill. I will not go back
The coffee is excellent. Nice quiet place out of the way. Staff were very nice, let our kids try some luxury hot chocolate which was lovely.
Visited in Southend. Service was slow but the worst thing was the dreadful conditions of the toilets! I was speechless and will never return needless to say.
Restaurantji Recommends
Poor service: the worst frappe mocha done by Trainnee (3 out of 4 staffs in the shop), uncleaned tables. Definitely staffs r not trained well. Disappointed
I had an amazing vegan sausage roll made of spiced butternut pumpkin! Flaky pastry and amazing filling! The coffee was alright, that vegan sausage roll was a dream!
We come every week a few times to this Nero. We wanted to seat outside tables as usual and a barista with black shirt didn't let us seat outside even there was still 2 hours until the closing time. Such a shame because we always come at the same times and have seat outside with our coffee.
The best coffee in London you can get only there ? Thank you for being professionals for over 2 years!
I appreciate the area is consumed by the HS2 works, but that doesn't stop or prevent staff here from taking some responsibility in keeping their outlet clean and tidy. Litter strewn around the door and outside tables is disgusting. Staff are indifferent, not interested or courteous. Very disappointing!