Worst pizza hut ive ever eaten im so disappointed, everytime the pizza is so full of tomato paste that it just spills all over when you take a bite and a lot of area on the pizza isnt covered by cheese had this problem twice in a row now , never ordering from this branch
Rahul Kumar
Don’t expect to receive your food on time (or at all)
Sanjogta Mehta
Gave me the wrong order and are not answering the phone now , waste of money absolute disgrace !!!!!
Tamara D
DO NOT ORDER FROM THIS PLACE!!!!!!! I have been waiting two hours for my delivery. I’m pregnant and thought this would be quick for myself and my husband. I’ve called the store over 15 times and there’s been no answer. They’ve stolen our money. We placed the order at 20:25 and it is now 22:15.Please bear in mind the ETA was supposed to be 20:55. This is ridiculous. I SHOULD HAVE LOOKED AT ALL THE 1 STAR REVIEWS BEFORE I ORDERED!!
Alex Ungureanu
Not even worth 1 start. After 2 hours of calling I had to go pick up my self the pizza from the store.
792sarahg
Ordered for delivery, accepted payment and branch didn't deliver and didn't pick up their telephone. I'm now writing to CS to ask for a refund. Don't bother with this branch.
S K
Worst ever staff especially the manager So inconsiderate towards guest Misbehaved when complained for bad service Argued over the worst quality service
Mrs Mehta
Very cheap services I visited there 10 O’clock on 17th August to give order in the branch firstly they said they don’t have any deals, then I order online and I order two Vegetarian pizzas one with Pan base other one with Stuffed crust, i collated two pizzas when i arrived at home I Got 1 veg pizza and 1 chicken pizza, I call them several times on there Pizza Hut number for complaint but Nobody taken my call, i just went to Pizza Hut handover the chicken pizza to Guy and did complaint but Who cares !! Better to buy local shop pizza
Venkatesh Prasad
This is 2nd time I have received an order from them that's raw. Not cooked at all. Feels like they don't care. They know brand name is there. Orders will come in... Zero effort to improve. Pizza is under cooked..cheese not melted. Sweet corn on top is almost as if they sprinkled fresh out of can. I spoke to them to advice them this is horrible service for hard earned money spent by consumers. My trust is lost.. I am hoping someone from the pizza hut Hayes takes their service seriously.. one of the worst outlets otherwise
Guri Singh
So, they are cheaters the staff and restaurant is worst i think, they are deciding and telling us what we can eat from menu and what we can't because they don't want to serve or do not have stock but if u order expensive pizza and meal then they have. Basically they refused to serve small order which is a refusal of service and i think it is customer who should decide what he want to eat or what not to. So, I DO NOT RECOMMEND THIS RESTAURANT, STAFF IS RUDE, I don't like the order process.☹️
Twice now we've been sent undercooked, soggy pizza. Last time was a month or so ago. Put it down to a bad day, as had been good in the past. But no, just had 4 large pizzas delivered for a group of us and they are all the same: too much sauce (it's running off the slices) and undercooked bases. Wet, floppy and soggy. 4 different types, all straight off the menu without changes but all disgusting. No-one wants them.The dine-in branch down the road (by Sainsburys) is nice. But this takesway branch is awful lately.
Amrit Singh
Collected pizza here first time today and service was really good was ready in 15 mins and pizza was really well made.
Jay Tuckwell
Pizza extremely greasy ordered double pepperoni which didn’t receive and for some reason I got 2 types of cheese on my pizza instead of just mozzarella Garlic Bread or shall I shall cheesy baguette slice soggy undercooked rubbery cheese no garlic butter flavour spice on bbq chicken wings like they were put into peri sauce first before they realised their mistake then out bbq on them
Ricky Deogan
Dont wanna give any star to be honest not up to the pizza hut standards. The food that i ordered did not feel like pizza hut at all and i am fan of pizza hut ??♂️
Satinder Sandhu
Well glad I came here to read the 1 star comments. I ordered half and half and it certainly was not, I rang the branch and the man would not even let me speak! LOL he was hyperventilating like mad, adament he cooked it half and half himself. Never again!
Worst pizza hut ive ever eaten im so disappointed, everytime the pizza is so full of tomato paste that it just spills all over when you take a bite and a lot of area on the pizza isnt covered by cheese had this problem twice in a row now , never ordering from this branch
Don’t expect to receive your food on time (or at all)
Gave me the wrong order and are not answering the phone now , waste of money absolute disgrace !!!!!
DO NOT ORDER FROM THIS PLACE!!!!!!! I have been waiting two hours for my delivery. I’m pregnant and thought this would be quick for myself and my husband. I’ve called the store over 15 times and there’s been no answer. They’ve stolen our money. We placed the order at 20:25 and it is now 22:15.Please bear in mind the ETA was supposed to be 20:55. This is ridiculous. I SHOULD HAVE LOOKED AT ALL THE 1 STAR REVIEWS BEFORE I ORDERED!!
Not even worth 1 start. After 2 hours of calling I had to go pick up my self the pizza from the store.
Ordered for delivery, accepted payment and branch didn't deliver and didn't pick up their telephone. I'm now writing to CS to ask for a refund. Don't bother with this branch.
Worst ever staff especially the manager So inconsiderate towards guest Misbehaved when complained for bad service Argued over the worst quality service
Very cheap services I visited there 10 O’clock on 17th August to give order in the branch firstly they said they don’t have any deals, then I order online and I order two Vegetarian pizzas one with Pan base other one with Stuffed crust, i collated two pizzas when i arrived at home I Got 1 veg pizza and 1 chicken pizza, I call them several times on there Pizza Hut number for complaint but Nobody taken my call, i just went to Pizza Hut handover the chicken pizza to Guy and did complaint but Who cares !! Better to buy local shop pizza
This is 2nd time I have received an order from them that's raw. Not cooked at all. Feels like they don't care. They know brand name is there. Orders will come in... Zero effort to improve. Pizza is under cooked..cheese not melted. Sweet corn on top is almost as if they sprinkled fresh out of can. I spoke to them to advice them this is horrible service for hard earned money spent by consumers. My trust is lost.. I am hoping someone from the pizza hut Hayes takes their service seriously.. one of the worst outlets otherwise
So, they are cheaters the staff and restaurant is worst i think, they are deciding and telling us what we can eat from menu and what we can't because they don't want to serve or do not have stock but if u order expensive pizza and meal then they have. Basically they refused to serve small order which is a refusal of service and i think it is customer who should decide what he want to eat or what not to. So, I DO NOT RECOMMEND THIS RESTAURANT, STAFF IS RUDE, I don't like the order process.☹️
Restaurantji Recommends
Twice now we've been sent undercooked, soggy pizza. Last time was a month or so ago. Put it down to a bad day, as had been good in the past. But no, just had 4 large pizzas delivered for a group of us and they are all the same: too much sauce (it's running off the slices) and undercooked bases. Wet, floppy and soggy. 4 different types, all straight off the menu without changes but all disgusting. No-one wants them.The dine-in branch down the road (by Sainsburys) is nice. But this takesway branch is awful lately.
Collected pizza here first time today and service was really good was ready in 15 mins and pizza was really well made.
Pizza extremely greasy ordered double pepperoni which didn’t receive and for some reason I got 2 types of cheese on my pizza instead of just mozzarella Garlic Bread or shall I shall cheesy baguette slice soggy undercooked rubbery cheese no garlic butter flavour spice on bbq chicken wings like they were put into peri sauce first before they realised their mistake then out bbq on them
Dont wanna give any star to be honest not up to the pizza hut standards. The food that i ordered did not feel like pizza hut at all and i am fan of pizza hut ??♂️
Well glad I came here to read the 1 star comments. I ordered half and half and it certainly was not, I rang the branch and the man would not even let me speak! LOL he was hyperventilating like mad, adament he cooked it half and half himself. Never again!