We visited on a Sunday morning and the member of staff on duty was very pleasant.We sat upstairs although the ascent up the stairs was a bit hazardous when carrying hot drinks. Nevertheless, the coffee was fine and the sausage roll good.
Carine Fierobe
After having to wait for 15min for my soya pistachio latte because the poor newbie barista was left alone while the manager Fabrizio was upstairs; it was served iced while I asked it hot so I waited 5 more minutes for it.Then, it didn't taste like pistachio at all. So I asked politely for more and they put a little bit more saying that it's extra (still didn't taste much like pistachio).And it was now cow milk instead of soya milk!!When I explained the situation to the manager Fabrizio, asking if they could have a nice gesture, he looked at me with a fake smile, very condescending saying firmly NO and that they already offered me an extra pistachio syrup. I said that I will complain further up then, to that he responded that he doesn't care because he's leaving the company soon. Ok then..
Md Kyle
You should either stop using paperStraws or don't use straws at all.
Nab A.
The usual stuff, very friendly staff.
David Hackey
The female employees here are unfriendly, unpleasant, and unwelcoming.
Kat
I'm always happy to get a coffee at Nero, it's delicious and I enjoy the food as well. Staff is always nice and helpful, highly recommend!
Vincent Peloquin
Coffee is bad, but staff name Yasmine very good.
Nicola Wong
Lovely staff but quite possibly the worst toilet in London
Zoey Z
I usualy don't make nigative reviews unless it's a really bad experience. One of the employees was quite unwelcoming with unfriendly attitude and unwillingness to respnd to my requests properly. The drink was below avarage and they told me they ran out of whip cream after thue have prepared my drink. So I can't change it or cancel it. When I was told that it ran out,i said well, there is nothing I can do right. That same employee said "Yes, there is nothing you can do" l. No wonder thue ate giving free coffes, clearly they need to attract costumers. I'll never come again. Maybe try the Victoria branch only as the service was super.
que b
Really dirty and didn’t have the drink that I’ve ordered many times before, saying it wasn’t on the menu
Cafe supposed to close at 8pm but closing most of the seating area (upstairs) at 5:30pm… what’s the point??
Ashfield531
The server struggled to understand an order to two teas and there were no large mugs available. The café was dirty and there were many items that should have been in storage in the public areas.
Amin
I came in today just now to grab a coffee and I was told that I could not be served as the staff member was working since 3am alone. He was on his break and could not serve anybody. Surely this a breach of Health and Safety policies as all lone workers should have break cover and one first aid qualified person in the building.Cafe Nero you need to up your game and treat your staff correctly. Poor gentleman looked exhausted and Notting Hill is hardly a quiet area.I’m also fuming because I could not get my coffee. I think im going to take a longer commute as Gail’s is reliable.
Claudia G
Lovely staff member found our keys and kept them safe. What a star
We visited on a Sunday morning and the member of staff on duty was very pleasant.We sat upstairs although the ascent up the stairs was a bit hazardous when carrying hot drinks. Nevertheless, the coffee was fine and the sausage roll good.
After having to wait for 15min for my soya pistachio latte because the poor newbie barista was left alone while the manager Fabrizio was upstairs; it was served iced while I asked it hot so I waited 5 more minutes for it.Then, it didn't taste like pistachio at all. So I asked politely for more and they put a little bit more saying that it's extra (still didn't taste much like pistachio).And it was now cow milk instead of soya milk!!When I explained the situation to the manager Fabrizio, asking if they could have a nice gesture, he looked at me with a fake smile, very condescending saying firmly NO and that they already offered me an extra pistachio syrup. I said that I will complain further up then, to that he responded that he doesn't care because he's leaving the company soon. Ok then..
You should either stop using paperStraws or don't use straws at all.
The usual stuff, very friendly staff.
The female employees here are unfriendly, unpleasant, and unwelcoming.
I'm always happy to get a coffee at Nero, it's delicious and I enjoy the food as well. Staff is always nice and helpful, highly recommend!
Coffee is bad, but staff name Yasmine very good.
Lovely staff but quite possibly the worst toilet in London
I usualy don't make nigative reviews unless it's a really bad experience. One of the employees was quite unwelcoming with unfriendly attitude and unwillingness to respnd to my requests properly. The drink was below avarage and they told me they ran out of whip cream after thue have prepared my drink. So I can't change it or cancel it. When I was told that it ran out,i said well, there is nothing I can do right. That same employee said "Yes, there is nothing you can do" l. No wonder thue ate giving free coffes, clearly they need to attract costumers. I'll never come again. Maybe try the Victoria branch only as the service was super.
Really dirty and didn’t have the drink that I’ve ordered many times before, saying it wasn’t on the menu
Restaurantji Recommends
not so great coffee compared to others
Cafe supposed to close at 8pm but closing most of the seating area (upstairs) at 5:30pm… what’s the point??
The server struggled to understand an order to two teas and there were no large mugs available. The café was dirty and there were many items that should have been in storage in the public areas.
I came in today just now to grab a coffee and I was told that I could not be served as the staff member was working since 3am alone. He was on his break and could not serve anybody. Surely this a breach of Health and Safety policies as all lone workers should have break cover and one first aid qualified person in the building.Cafe Nero you need to up your game and treat your staff correctly. Poor gentleman looked exhausted and Notting Hill is hardly a quiet area.I’m also fuming because I could not get my coffee. I think im going to take a longer commute as Gail’s is reliable.
Lovely staff member found our keys and kept them safe. What a star