We come to this costa every morning and each day we are greeted with a friendly smile. The staff know exactly what drink we want.. well except when we decide to change our minds.Sofia is extremely professional when it comes to running the shop and tries her best to make sure people can come relax and enjoy a coffee, but sometimes this proves though when you get the local Ilford crackheads coming in but she hands them really well.
Mike
Very noisy, dirty and poor customer service. Lack of staff or inexperienced. Comparing other two Costa in Ilford this one will get 00 mark.
Pervaiz Akhtar
I recently visited Ilford, and the experience was quite disappointing. The noise level was incredibly high, making it impossible to have a conversation without shouting. The coffee quality was subpar; having visited numerous Costa coffee shops before, I had always enjoyed a decent cup of coffee. However, the coffee at this Ilford location tasted like watered-down milk with just a hint of coffee flavour. This was truly unexpected and disappointing, especially since people often visit coffee shops like this for meetings and socializing.
Maria Sultan
not very pleasent to stay here . The place is not clean at all, Customer service 0.Waiting time is so long always . I try to avoid it .
Sammar Abbas
Staff is really nice but they need more staff as this place remains really busy ☺️
Arshad M
A member of staff named Muhammad was very rude to me and had a negative attitude towards me as I saw him mumbling something under his breath. When I told I would complain about him he said “complain about me then I don’t care”
Amrita G
Me and family want to have breakfast at your cafe and we order a breakfast wrap when it came to the table I started eating it and then I noticed a hair on my wrap I was vey horrified like I wanted to be sick and we will not be going there as a family again
sarfaraz7
Rude and arrogant customer service. I ordered an extra shot in iced latte, but given single shot. On enquiring, I was given the rudest response and accused of theft. Pathetic and
s m
I had only £50 note and the staff said not allowed to take as company policy!!! Not happy , because had to leave to find change from somewhere else . A small shop across the road changed my £50 note!!!
Rajvinder Kaur
Rakshan’s service was amazing. He made my drink extremely delicious.
Nicolata was wonderful today: took my order quickly. Polite, and lovely smile.
Monis nazar
worst customer service ever and always unclean and extremly unprofessional staff deseve to fail costa check such a shame every time
Ali Baba
Extremely unprofessional and Unhygienic staff everything is so messy and unclean. Staff behind the till are mostly acting so ? childish even after repeating order several times still will end up giving u wrong order just wondering is this Actual Costa or where are there food and quality standards check and balance and all measures complete disaster every morning. Disappointment ?
Vaqas Ali
Pathetic service asked 3 medium extra hot lates and madam serving behind made three small ones when asked shifted the same coffees to large cups and add milk infront of me shockingly dirty behind counters and unhygenic . Kingdom of flies and bugs
We come to this costa every morning and each day we are greeted with a friendly smile. The staff know exactly what drink we want.. well except when we decide to change our minds.Sofia is extremely professional when it comes to running the shop and tries her best to make sure people can come relax and enjoy a coffee, but sometimes this proves though when you get the local Ilford crackheads coming in but she hands them really well.
Very noisy, dirty and poor customer service. Lack of staff or inexperienced. Comparing other two Costa in Ilford this one will get 00 mark.
I recently visited Ilford, and the experience was quite disappointing. The noise level was incredibly high, making it impossible to have a conversation without shouting. The coffee quality was subpar; having visited numerous Costa coffee shops before, I had always enjoyed a decent cup of coffee. However, the coffee at this Ilford location tasted like watered-down milk with just a hint of coffee flavour. This was truly unexpected and disappointing, especially since people often visit coffee shops like this for meetings and socializing.
not very pleasent to stay here . The place is not clean at all, Customer service 0.Waiting time is so long always . I try to avoid it .
Staff is really nice but they need more staff as this place remains really busy ☺️
A member of staff named Muhammad was very rude to me and had a negative attitude towards me as I saw him mumbling something under his breath. When I told I would complain about him he said “complain about me then I don’t care”
Me and family want to have breakfast at your cafe and we order a breakfast wrap when it came to the table I started eating it and then I noticed a hair on my wrap I was vey horrified like I wanted to be sick and we will not be going there as a family again
Rude and arrogant customer service. I ordered an extra shot in iced latte, but given single shot. On enquiring, I was given the rudest response and accused of theft. Pathetic and
I had only £50 note and the staff said not allowed to take as company policy!!! Not happy , because had to leave to find change from somewhere else . A small shop across the road changed my £50 note!!!
Rakshan’s service was amazing. He made my drink extremely delicious.
Restaurantji Recommends
The staff were so kind. Service with a smile!
Nicolata was wonderful today: took my order quickly. Polite, and lovely smile.
worst customer service ever and always unclean and extremly unprofessional staff deseve to fail costa check such a shame every time
Extremely unprofessional and Unhygienic staff everything is so messy and unclean. Staff behind the till are mostly acting so ? childish even after repeating order several times still will end up giving u wrong order just wondering is this Actual Costa or where are there food and quality standards check and balance and all measures complete disaster every morning. Disappointment ?
Pathetic service asked 3 medium extra hot lates and madam serving behind made three small ones when asked shifted the same coffees to large cups and add milk infront of me shockingly dirty behind counters and unhygenic . Kingdom of flies and bugs