I had a problem on 20 02 2024. I filled the hire car up with fuel. But there cars fuel card declined. So then i went through the painful process off filling out a forecourt eye digital process. This means all my personal information and pictures were taken. The staff member said i had 48 hours to pay. After informing the hire company, because i could not afford the bill myself, I was assured it would be taken care of.One and a half days later, the hire company said they would send me the money, but it could take up to 14 days to get to me. I called the petrol station straight away to ask for more time, but the staff member didn't seem interested and told me to wait for the manager to be there the next day at 7am. Even though i told him i was very worried about the 48 hour dead line it made no difference to his attitude. Now, i am worrying about prosecution. WHAT DO I DO.
Alesia Deyneka
Amazing service, very helpful, I hope that man that worked today gets a raise.
K Kumar
Had a really horrible experience at this shell. Was shocked at the service and the behavior of the staff at the station. I got a free mars bar from my shell app and the staff at shell charged me when I told him that you have charged me he denied and wouldn’t give me a receipt after a argument he gave me the receipt. Which clearly showed he charged me for a mars bar instead of giving me a free one as par my app offer valid till 18/09/2023. So be careful when you go to this petrol station don’t get over charged or short changed. Have had multiple problems at this shell! Clearly shell doesn’t mind as profits are coming in.
Seyed hamid Agha
Very clean toilets and sosos
Barry Reed
Very good service, plenty of pumps so no waiting for me so far!
I Singh
always good prices diesel & petrl
gary dines
Always a happy staff at this garage, they are always polite and helpful...
Sj Jaison
Balan has served me at shell Osterley always friendly and welcoming staff like this is always excellent me and my family uses this petrol pump alot.Thank you balan for helping my sister fill up in her new car!
WWJD ?
Unbelievable service during fuel crisis they had staff directing traffic & filling the cars !!
James Wood
Really helpful guy at the till WHO ANSWERED THE PHONE and let themKnow he had diesel but no petrol
Honestly the man behind the till is a joke. First of all he can't speak English. Second.. the man doesn't allow anybody inside the store unless you have a mask. Even when your medically exempt. Honestly such poor customer service. I had to argue with the man to tell him to know your laws. Still doesn't get it and I guarantee he will have a bad experience every time he is on shift. Good luck hope you learn your laws.
Trab Ali
Its a petrol station! its ok but the prices can be a bit expensive on fuel and items in the shop. If your there at 12am you might have to wait 10 mins for the systems to reset for the new day which can be frustrating,
mickael pasco
A joke, I am being charged by third party company because "I drove Off!"CCTV footage showing at the till tough paying stuff but they didn't include the petrol! (I am on a motorcycle so amount is under ten £)."It is my responsibility to check the amount..."I don't remember anyone at a petrol station till not asking "Any Petrol?"
Ablaikhan Bennett
I used this Petrol Station today and was horrified to discover they do not accept Allstar Fuel Cards. This is strange since more than a week before they happily accepted the same Fuel Card for payment. I ended up having an argument with the cashier. Not the cashier fault as he is following his stupid bosses policy. Was forced to use my own money and hope my company reimburses me. Never using this petrol station again! There is simply no consistency with the owner.
Mr s S
When you coming to the garage 24-hour toilet out of service very rude stuff they don’t know how to explain i come lat off time you cannot use the toilet 🚽 😡😡😡
I had a problem on 20 02 2024. I filled the hire car up with fuel. But there cars fuel card declined. So then i went through the painful process off filling out a forecourt eye digital process. This means all my personal information and pictures were taken. The staff member said i had 48 hours to pay. After informing the hire company, because i could not afford the bill myself, I was assured it would be taken care of.One and a half days later, the hire company said they would send me the money, but it could take up to 14 days to get to me. I called the petrol station straight away to ask for more time, but the staff member didn't seem interested and told me to wait for the manager to be there the next day at 7am. Even though i told him i was very worried about the 48 hour dead line it made no difference to his attitude. Now, i am worrying about prosecution. WHAT DO I DO.
Amazing service, very helpful, I hope that man that worked today gets a raise.
Had a really horrible experience at this shell. Was shocked at the service and the behavior of the staff at the station. I got a free mars bar from my shell app and the staff at shell charged me when I told him that you have charged me he denied and wouldn’t give me a receipt after a argument he gave me the receipt. Which clearly showed he charged me for a mars bar instead of giving me a free one as par my app offer valid till 18/09/2023. So be careful when you go to this petrol station don’t get over charged or short changed. Have had multiple problems at this shell! Clearly shell doesn’t mind as profits are coming in.
Very clean toilets and sosos
Very good service, plenty of pumps so no waiting for me so far!
always good prices diesel & petrl
Always a happy staff at this garage, they are always polite and helpful...
Balan has served me at shell Osterley always friendly and welcoming staff like this is always excellent me and my family uses this petrol pump alot.Thank you balan for helping my sister fill up in her new car!
Unbelievable service during fuel crisis they had staff directing traffic & filling the cars !!
Really helpful guy at the till WHO ANSWERED THE PHONE and let themKnow he had diesel but no petrol
Restaurantji Recommends
Honestly the man behind the till is a joke. First of all he can't speak English. Second.. the man doesn't allow anybody inside the store unless you have a mask. Even when your medically exempt. Honestly such poor customer service. I had to argue with the man to tell him to know your laws. Still doesn't get it and I guarantee he will have a bad experience every time he is on shift. Good luck hope you learn your laws.
Its a petrol station! its ok but the prices can be a bit expensive on fuel and items in the shop. If your there at 12am you might have to wait 10 mins for the systems to reset for the new day which can be frustrating,
A joke, I am being charged by third party company because "I drove Off!"CCTV footage showing at the till tough paying stuff but they didn't include the petrol! (I am on a motorcycle so amount is under ten £)."It is my responsibility to check the amount..."I don't remember anyone at a petrol station till not asking "Any Petrol?"
I used this Petrol Station today and was horrified to discover they do not accept Allstar Fuel Cards. This is strange since more than a week before they happily accepted the same Fuel Card for payment. I ended up having an argument with the cashier. Not the cashier fault as he is following his stupid bosses policy. Was forced to use my own money and hope my company reimburses me. Never using this petrol station again! There is simply no consistency with the owner.
When you coming to the garage 24-hour toilet out of service very rude stuff they don’t know how to explain i come lat off time you cannot use the toilet 🚽 😡😡😡