Great value for money for those who want to invest little in this experience. Good location, inside the mall and close to the metro station.
Lina Mazioniene
We ace been looking forward for our dinner unfortunately it was total disaster. First of all - horrible service. Second- cleanliness.. Next to our table was bucket with dirty plates , tissues etc. Waiters kept throwing thinks in there while we eating...Food - pricy and tastles.We chose lamb shank with mash ( well not real potato mash ! But the one made from powder) disgraceful when you charge customer such money. Everything was floating in oily gravy. Overall service and experience spoiled our special occasion and we escape for desert to another place . Won't recommend this particular Cafe.
Cindy Y
An absolutely beautiful and cosmopolitan as well as an affordable venue with a varied and inviting menu and atmosphere.
Sheila Mae Aguilar
Good food and excellent service by
Marife Corpuz
We went shopping at Westfield London last Sunday and we came across this beautiful restaurant. My daughter & I ordered the chocolate fondant, Black Forest and concerto hot chocolate… Henal & Disha gave us excellent service… they recommended these 2 desserts and oh boy! Spot on my daughter after taking a bite of the melted chocolate fondant just whisper to me, mummy this is so yummy!! When I see her smile! It makes our day out special.., even after reaching home… she further said… I wish we live in London ! I asked why? Coz mummy I want to go back again in concerto.. I replied. Surely we’ll coming back!
Romel Dela Cruz
It’s a very busy Saturday (20/01/24) the restaurant is full. We ordered Afternoon tea for 2 with my wife. The service is excellent.. the mini tarts, scone and sandwiches are mouth watering.., the staff work hard… I can see them working tirelessly.. I think they’re only 5 staff in a full restaurant but OMG they still give their best customer service.. the ambiance is posh and cool at the same time. You made our day , a day worth remembering… we’ll recommend to our family & friends.,,
Rasha Albasha
Great experience with a great customer service.. Sonali was so nice and welcoming our food was great and the mint lemonade drink was tasty and fresh.. will be back again once we are back to London for
Bharti Sharma
Very good service ,friendly staff. I really recommended this place. The girl who works in bar she's so nice she made our cocktails and coffes then served us quickly even it's so busy in new year. Perfect experience with sonali. She holds jovial personality. I will surely come next time to enjoy here
jimhH6220DN
Unless you have a incredible urge to visit Caffè concerto, it's definitely one to give a miss. Overpriced for what you get, and as a result would recommend thinking twice before dining here, especially with the choice in Westfield.
I ordered a cake from here and went to pick it up on a specified date which was yesterday. The staff spent half an hour telling me my order/cake was not in the shop and made many excuses, telling me I'd ordered from the wrong shop etc... The staff and manager was so unhelpful and rude. I was absolutely sure I ordered from them as I had the receipt etc. In the end, they did find my order after all!! what was supposed to be a 5mins collection, turned into a half-hour mission! The manager still did not accept their fault in the end either. Terrible service.
Shanasheel A
Enjoyed a lovely dinner with a friend, at Concerto Westfield Shepherds Bush, this evening. Abdul greeted us warmly and suggested a few dishes on the menu. We both enjoyed our meals. The atmosphere was very relaxing and we had a lovely catch up. The live music and singing was a lovely added bonus. It was a lovely way to end the day after a long day at work. Would highly recommend it.
Andrea Lemard
If this hadn’t been a gift I would have walked out. Its saving grace and 2* score was due to the manager’s response. We waited and waited, the person that might have been the maitre’d was loud and abrasive. I don’t know if she thought my grey hair was an indication that I was hard of hearing. Her explanation of what we could have for afternoon tea was poor and confusing as we had Prosecco included in our package which she told us was ‘something else’ when queried, she had to backtrack on this when I told her I was confused and asked her to explain again, probably confirming her suspicions about my hearing! We wanted specific drinks in addition to our package but she told us to have them later and pick something that was included, which I thought was laughable but then made me decide that I wasn’t going to spend my money here. We waited a further 40 minutes, and I watched her speak softly and attentively to other customers as we were ignored. We were only served because I caught the manager’s attention and explained how frustrated and irritated I was. Our afternoon tea then arrived within a couple of minutes from a decidedly peeved maitre’d. The tea and sandwiches were average at best but maybe they couldn’t have got anything right at this point and the whole experience was spoiled. Once we got our food we were asked if it was ok and then left alone. Staff didn’t make eye contact and the customer service was generally poor.I wouldn’t go back and recommend going to another branch like the one near Leicester Square if you want to feel like a valued customer.
Sara Dhada
Amazing service from the manager Abdul. I’ve been here many times with the kids but on this occasion could clearly see the difference. Staff were highly motivated, willingness to serve, courteous, speedy efficient. The whole experience was completely different in a positive way. Pleased to see such a great improvement in service and glad the team has been changed. Thank you to Abdul for a great experience.
Emily Page
We went here for afternoon tea for our first wedding anniversary (which we noted on our booking). Firstly our reservation was not looked for, we were just directed to sit anywhere we wanted. Not a problem it seemed more casual on a Monday. We said we booked afternoon tea without the sandwiches. Our server was nice enough, but we were very soon forgotten about once our food was brought out and three rich ladies wearing expensive clothing were seated. We too were wearing expensive clothes but didn’t have the brands logo on - if this is any reason to have attention?As I said, we booked an afternoon tea without sandwiches as we didn’t really fancy what they had to offer - apparently this didn’t exist as the Chef and waiters decided to talk about our reservation right in front of us, the chef asking the waiter “what do they want then?” after it was brought out to us and we asked: “is this correct, we booked the tea without the sandwiches for £50?”.A bit of advice: take your discussion round the back and then talk to us; have a bit of respect for the customer please. We only asked if this was correct as we didn’t book for sandwiches. Unprofessional.Afternoon tea included four mini scones (tasty!) however the jam was missed and we had no waiters tending to us to ask for some. #wheresthejam?! Four mini cakes which my husband and I split as we each wanted to try them, and a selection of sandwiches honestly I didn’t even know what was in them, other than the egg ones - none of this was explained to us, nobody asked if we had any allergies or intolerances (I do have an allergy in fact!). Another bit of advice: ask if the customer would like to see the menu, and ask if there are any allergies when the customer is seated. We shouldn’t feel awkward in this position, but we did and we just wanted to get out of there honestly.Maybe ask if we were there for any special occasion? We were. Ask us if we’ve had a nice day so far - we had, we were excited to be here on a day we booked annual leave for. Oh and never forget the Jam for scones!Dietary restrictions: Nobody asks, so you really need to say when you arrive, or ask to see the menu. I felt too shy to say and was in shock that it was not asked when I arrived.
Lovely place
Great value for money for those who want to invest little in this experience. Good location, inside the mall and close to the metro station.
We ace been looking forward for our dinner unfortunately it was total disaster. First of all - horrible service. Second- cleanliness.. Next to our table was bucket with dirty plates , tissues etc. Waiters kept throwing thinks in there while we eating...Food - pricy and tastles.We chose lamb shank with mash ( well not real potato mash ! But the one made from powder) disgraceful when you charge customer such money. Everything was floating in oily gravy. Overall service and experience spoiled our special occasion and we escape for desert to another place . Won't recommend this particular Cafe.
An absolutely beautiful and cosmopolitan as well as an affordable venue with a varied and inviting menu and atmosphere.
Good food and excellent service by
We went shopping at Westfield London last Sunday and we came across this beautiful restaurant. My daughter & I ordered the chocolate fondant, Black Forest and concerto hot chocolate… Henal & Disha gave us excellent service… they recommended these 2 desserts and oh boy! Spot on my daughter after taking a bite of the melted chocolate fondant just whisper to me, mummy this is so yummy!! When I see her smile! It makes our day out special.., even after reaching home… she further said… I wish we live in London ! I asked why? Coz mummy I want to go back again in concerto.. I replied. Surely we’ll coming back!
It’s a very busy Saturday (20/01/24) the restaurant is full. We ordered Afternoon tea for 2 with my wife. The service is excellent.. the mini tarts, scone and sandwiches are mouth watering.., the staff work hard… I can see them working tirelessly.. I think they’re only 5 staff in a full restaurant but OMG they still give their best customer service.. the ambiance is posh and cool at the same time. You made our day , a day worth remembering… we’ll recommend to our family & friends.,,
Great experience with a great customer service.. Sonali was so nice and welcoming our food was great and the mint lemonade drink was tasty and fresh.. will be back again once we are back to London for
Very good service ,friendly staff. I really recommended this place. The girl who works in bar she's so nice she made our cocktails and coffes then served us quickly even it's so busy in new year. Perfect experience with sonali. She holds jovial personality. I will surely come next time to enjoy here
Unless you have a incredible urge to visit Caffè concerto, it's definitely one to give a miss. Overpriced for what you get, and as a result would recommend thinking twice before dining here, especially with the choice in Westfield.
Restaurantji Recommends
I ordered a cake from here and went to pick it up on a specified date which was yesterday. The staff spent half an hour telling me my order/cake was not in the shop and made many excuses, telling me I'd ordered from the wrong shop etc... The staff and manager was so unhelpful and rude. I was absolutely sure I ordered from them as I had the receipt etc. In the end, they did find my order after all!! what was supposed to be a 5mins collection, turned into a half-hour mission! The manager still did not accept their fault in the end either. Terrible service.
Enjoyed a lovely dinner with a friend, at Concerto Westfield Shepherds Bush, this evening. Abdul greeted us warmly and suggested a few dishes on the menu. We both enjoyed our meals. The atmosphere was very relaxing and we had a lovely catch up. The live music and singing was a lovely added bonus. It was a lovely way to end the day after a long day at work. Would highly recommend it.
If this hadn’t been a gift I would have walked out. Its saving grace and 2* score was due to the manager’s response. We waited and waited, the person that might have been the maitre’d was loud and abrasive. I don’t know if she thought my grey hair was an indication that I was hard of hearing. Her explanation of what we could have for afternoon tea was poor and confusing as we had Prosecco included in our package which she told us was ‘something else’ when queried, she had to backtrack on this when I told her I was confused and asked her to explain again, probably confirming her suspicions about my hearing! We wanted specific drinks in addition to our package but she told us to have them later and pick something that was included, which I thought was laughable but then made me decide that I wasn’t going to spend my money here. We waited a further 40 minutes, and I watched her speak softly and attentively to other customers as we were ignored. We were only served because I caught the manager’s attention and explained how frustrated and irritated I was. Our afternoon tea then arrived within a couple of minutes from a decidedly peeved maitre’d. The tea and sandwiches were average at best but maybe they couldn’t have got anything right at this point and the whole experience was spoiled. Once we got our food we were asked if it was ok and then left alone. Staff didn’t make eye contact and the customer service was generally poor.I wouldn’t go back and recommend going to another branch like the one near Leicester Square if you want to feel like a valued customer.
Amazing service from the manager Abdul. I’ve been here many times with the kids but on this occasion could clearly see the difference. Staff were highly motivated, willingness to serve, courteous, speedy efficient. The whole experience was completely different in a positive way. Pleased to see such a great improvement in service and glad the team has been changed. Thank you to Abdul for a great experience.
We went here for afternoon tea for our first wedding anniversary (which we noted on our booking). Firstly our reservation was not looked for, we were just directed to sit anywhere we wanted. Not a problem it seemed more casual on a Monday. We said we booked afternoon tea without the sandwiches. Our server was nice enough, but we were very soon forgotten about once our food was brought out and three rich ladies wearing expensive clothing were seated. We too were wearing expensive clothes but didn’t have the brands logo on - if this is any reason to have attention?As I said, we booked an afternoon tea without sandwiches as we didn’t really fancy what they had to offer - apparently this didn’t exist as the Chef and waiters decided to talk about our reservation right in front of us, the chef asking the waiter “what do they want then?” after it was brought out to us and we asked: “is this correct, we booked the tea without the sandwiches for £50?”.A bit of advice: take your discussion round the back and then talk to us; have a bit of respect for the customer please. We only asked if this was correct as we didn’t book for sandwiches. Unprofessional.Afternoon tea included four mini scones (tasty!) however the jam was missed and we had no waiters tending to us to ask for some. #wheresthejam?! Four mini cakes which my husband and I split as we each wanted to try them, and a selection of sandwiches honestly I didn’t even know what was in them, other than the egg ones - none of this was explained to us, nobody asked if we had any allergies or intolerances (I do have an allergy in fact!). Another bit of advice: ask if the customer would like to see the menu, and ask if there are any allergies when the customer is seated. We shouldn’t feel awkward in this position, but we did and we just wanted to get out of there honestly.Maybe ask if we were there for any special occasion? We were. Ask us if we’ve had a nice day so far - we had, we were excited to be here on a day we booked annual leave for. Oh and never forget the Jam for scones!Dietary restrictions: Nobody asks, so you really need to say when you arrive, or ask to see the menu. I felt too shy to say and was in shock that it was not asked when I arrived.