We stayed at the Chesterfield Mayfair as guests for four days and had breakfast and dinner in the restaurant every day. We also had high tea. The staff is so friendly and knowledgeable and our Cavalier King Charles Spaniel Oskar was also warmly welcomed. There is even a menu for dogs ❤️ Thanks for everything. We will be back! Kind regards from Daniel and Denise Habre (room 521) and Oskar ?
amycl1
Fantastic service from the staff on arrival & in the bar, it is a shame this did not carry on in the restaurant for our afternoon tea! Had to ask repeatedly for top up of drinks & food. We had members of our party with food requirements but were not advised at the start they should sit together to share their afternoon teas. The food was very average for the price, the chocolate scones were bitter & sandwiches had minimal filling. Disappointing for a first visit to The Chesterfield.
Dream59453589801
I was looking for a nice place to celebrate my dad retirement…. Well The Chesterfield Mayfair satisfy all my expectations. The hotel is fabulous, the autumn decorations at the entrance are amazing. Slavena, the hostess, was really polite and friendly to accommodate us in the Conservatory, where we enjoyed the Afternoon Tea. All the staff, in particular Fiachra, Tamara, Sofia, Carmen, were so polite, friendly and professional to make this experience, something to don’t forget easily. Really recommend it.
rinskeblo
The photo on the website looked so appealing, we booked the afternoon tea. We waited for quite a while to be seated, the room looks very different than the picture! The sweet cart is in a different room. The staff was nice and attentive, but the food very underwhelming. The scones didn’t taste fresh, the chocolate one rather stale. The clotted cream was not creamy at all.
thehoggfamily
The staff were attentive and helpful and the food was nice tasting and interesting to look at. However when we came to pay the bill which was already going to be fairly whopping for five at £65 pp, the restaurant added a service charge on top adding an additional £48.90! Not sure I could recommend this for five people which cane out at just under £75 each which included two teenagers. Not worth the money at all in my opinion but still enjoyable if you have plenty of cash to splash!
No B
Supposedly Butlers restaurant in the Chesterfield Hotel is known as a fine dining restaurant but in actuality it is a huge, mismanaged disappointment in almost every respect. One is at first we were shocked to see one half of the nicely appointed dining room permanently closed and out of service. We now understand after experiencing the Butlers food and service, it is apparent the regularly dining public is staying away. Why? Well to just name a few of the startling inferior aspects of the Butlers..... First let me assure the reader our traveling family was expecting a well prepared and well served expensive meal which was our goal. A goal we had no problem in fulfilling elsewhere in renowned London restaurants. Caesar salads were served with zero dressing with no attempt to reconcile this lack despite bringing it to the attention of the otherwise friendly but poorly trained staff. Most of our party of eight ordered salads but half of them came 15-20 minutes after the others were delivered. Some main dishes were barely warm and the sauce for some seemed to be nothing but plain unadulterated bouillon or Vegemite. and the accompanying potato mash was totally unheated. Plus after pointing this out and waiting 15 minutes for a warm mash, they served lukewarm mash again. One of our party wanted tequila on the rocks in a salt rimmed glass. The maîtresse de was dumbfounded and said just use the sale on the table which is impossible to do in a filled glass. There is much more lacking at Butlers, but suffice it to say avoid Butlers like the plague. I take no joy in reporting this and merely wished for an upscale and happily memorable dinner.
Semlol
Last minute booking for afternoon tea with my daughter. Excellent service and friendly helpful staff. Delicious plentiful food.
karlosss_88
One of the best afternoon tea's I've had based on retro sweets. The chocolate scone is a bit left field and seems strange at first but totally tasty by the end. It is also the owner of the best chicken sandwich I've ever had at an afternoon tea, cue repeated requests for more! The staff are very attentive and definitely make the experience a lot nicer and to round it off, they'll send you away with your own bag of pic'n'mix that you can choose from, from the trolley.
Angela O'Shea
Lovely food, great service
fats100
Not only is this place stunning and sweet, the staff are so friendly and nice, warming and very well presented! Saqib was just so nice and my little girls (5 and 7) enjoyed talking to him. The food - most importantly, was just delicious!! so much so that we couldn't finish it all. I celebrated my 45th birthday there with my husband and two little ones and I am so glad that we did.
Took our two grandchildren with my wife to afternoon tea. The tables were so tiny for 4 people that I asked for a coffee table to put our pots of tea in case of an accident. There was only one small plate with knife and fork for each person to use for placing your sandwich as well as scones and jam!. The venue was in an old dusty conservatory with no music and not a very attentive waiters though very polite. Keep away from the afternoon tea if you want to avoid disappointment.
Jill R
Unfortunately unlike many other’s who have kindly posted reviews on here, our experience of Afternoon Tea at The Chesterfield was rather disappointing. The staff were very attentive and courteous and I really appreciated how welcome they made us feel. Unfortunately for some reason at our seating on a Friday at 4:30pm there seemed to be an issue with a shortage of cakes/pastries. When the afternoon tea came out, understandably there is not enough room on the tea stand to put out 3 of each type of cake, so I just enquired whether one of each type of cake for the three of us would be bough out later and the waitress said we could have more sandwiches and scones if we wished. I said thank you, we have one of each of those, it’s the cakes I would like more of please. I got the same reply offering more sandwiches and cakes. Just to clarify things, I said was I expected to cut each cake into 3 small pieces then ? She looked embarrassed and said I could ask for more of the one’s we enjoyed the most. I left it for a while and once we had had our thirds of cake each, when the waitress came back and asked which we enjoyed the most, I said the small pink cheesecake, could we have 3 of those please, again I was meet with the offer of more sandwiches and scones. I did not want to ruin my eldest daughter’s birthday treat anymore by making a fuss, so I didn’t pursue it any further but did contact the Manager a few days later regarding our disappointing experience. He suggested it was all a “miscommunication issue” on my behalf, that afternoon tea was an unlimited eating experience, and they only bring out a certain amount of cakes, so not to create food waste. This was clearly not the case, as everyone else at the sitting took home their uneaten items in food boxes provided by the hotel, which is usually the option when you go for afternoon tea and the kind waitress gave us 6 extra scones to take away with us, also extra sweets, trying to restore some joy to a very underwhelming and frustrating experience.
Na'ama C
We hosted a private dinner for our customers at the Chesterfield private room and it was outstanding! The food was wonderful, the hospitality was perfect, the venue is beautiful, and on top of all - Roberta, the Meetings & Events Executive for the hotel is truly exceptional, she was the reason we chose this place, such a great person to work with, took care of everything we wanted, was so responsive, patient, and always so kind, the entire staff were wonderful - really, best experience you can get!
We stayed at the Chesterfield Mayfair as guests for four days and had breakfast and dinner in the restaurant every day. We also had high tea. The staff is so friendly and knowledgeable and our Cavalier King Charles Spaniel Oskar was also warmly welcomed. There is even a menu for dogs ❤️ Thanks for everything. We will be back! Kind regards from Daniel and Denise Habre (room 521) and Oskar ?
Fantastic service from the staff on arrival & in the bar, it is a shame this did not carry on in the restaurant for our afternoon tea! Had to ask repeatedly for top up of drinks & food. We had members of our party with food requirements but were not advised at the start they should sit together to share their afternoon teas. The food was very average for the price, the chocolate scones were bitter & sandwiches had minimal filling. Disappointing for a first visit to The Chesterfield.
I was looking for a nice place to celebrate my dad retirement…. Well The Chesterfield Mayfair satisfy all my expectations. The hotel is fabulous, the autumn decorations at the entrance are amazing. Slavena, the hostess, was really polite and friendly to accommodate us in the Conservatory, where we enjoyed the Afternoon Tea. All the staff, in particular Fiachra, Tamara, Sofia, Carmen, were so polite, friendly and professional to make this experience, something to don’t forget easily. Really recommend it.
The photo on the website looked so appealing, we booked the afternoon tea. We waited for quite a while to be seated, the room looks very different than the picture! The sweet cart is in a different room. The staff was nice and attentive, but the food very underwhelming. The scones didn’t taste fresh, the chocolate one rather stale. The clotted cream was not creamy at all.
The staff were attentive and helpful and the food was nice tasting and interesting to look at. However when we came to pay the bill which was already going to be fairly whopping for five at £65 pp, the restaurant added a service charge on top adding an additional £48.90! Not sure I could recommend this for five people which cane out at just under £75 each which included two teenagers. Not worth the money at all in my opinion but still enjoyable if you have plenty of cash to splash!
Supposedly Butlers restaurant in the Chesterfield Hotel is known as a fine dining restaurant but in actuality it is a huge, mismanaged disappointment in almost every respect. One is at first we were shocked to see one half of the nicely appointed dining room permanently closed and out of service. We now understand after experiencing the Butlers food and service, it is apparent the regularly dining public is staying away. Why? Well to just name a few of the startling inferior aspects of the Butlers..... First let me assure the reader our traveling family was expecting a well prepared and well served expensive meal which was our goal. A goal we had no problem in fulfilling elsewhere in renowned London restaurants. Caesar salads were served with zero dressing with no attempt to reconcile this lack despite bringing it to the attention of the otherwise friendly but poorly trained staff. Most of our party of eight ordered salads but half of them came 15-20 minutes after the others were delivered. Some main dishes were barely warm and the sauce for some seemed to be nothing but plain unadulterated bouillon or Vegemite. and the accompanying potato mash was totally unheated. Plus after pointing this out and waiting 15 minutes for a warm mash, they served lukewarm mash again. One of our party wanted tequila on the rocks in a salt rimmed glass. The maîtresse de was dumbfounded and said just use the sale on the table which is impossible to do in a filled glass. There is much more lacking at Butlers, but suffice it to say avoid Butlers like the plague. I take no joy in reporting this and merely wished for an upscale and happily memorable dinner.
Last minute booking for afternoon tea with my daughter. Excellent service and friendly helpful staff. Delicious plentiful food.
One of the best afternoon tea's I've had based on retro sweets. The chocolate scone is a bit left field and seems strange at first but totally tasty by the end. It is also the owner of the best chicken sandwich I've ever had at an afternoon tea, cue repeated requests for more! The staff are very attentive and definitely make the experience a lot nicer and to round it off, they'll send you away with your own bag of pic'n'mix that you can choose from, from the trolley.
Lovely food, great service
Not only is this place stunning and sweet, the staff are so friendly and nice, warming and very well presented! Saqib was just so nice and my little girls (5 and 7) enjoyed talking to him. The food - most importantly, was just delicious!! so much so that we couldn't finish it all. I celebrated my 45th birthday there with my husband and two little ones and I am so glad that we did.
Restaurantji Recommends
Traditional British decor, lovely food
Took our two grandchildren with my wife to afternoon tea. The tables were so tiny for 4 people that I asked for a coffee table to put our pots of tea in case of an accident. There was only one small plate with knife and fork for each person to use for placing your sandwich as well as scones and jam!. The venue was in an old dusty conservatory with no music and not a very attentive waiters though very polite. Keep away from the afternoon tea if you want to avoid disappointment.
Unfortunately unlike many other’s who have kindly posted reviews on here, our experience of Afternoon Tea at The Chesterfield was rather disappointing. The staff were very attentive and courteous and I really appreciated how welcome they made us feel. Unfortunately for some reason at our seating on a Friday at 4:30pm there seemed to be an issue with a shortage of cakes/pastries. When the afternoon tea came out, understandably there is not enough room on the tea stand to put out 3 of each type of cake, so I just enquired whether one of each type of cake for the three of us would be bough out later and the waitress said we could have more sandwiches and scones if we wished. I said thank you, we have one of each of those, it’s the cakes I would like more of please. I got the same reply offering more sandwiches and cakes. Just to clarify things, I said was I expected to cut each cake into 3 small pieces then ? She looked embarrassed and said I could ask for more of the one’s we enjoyed the most. I left it for a while and once we had had our thirds of cake each, when the waitress came back and asked which we enjoyed the most, I said the small pink cheesecake, could we have 3 of those please, again I was meet with the offer of more sandwiches and scones. I did not want to ruin my eldest daughter’s birthday treat anymore by making a fuss, so I didn’t pursue it any further but did contact the Manager a few days later regarding our disappointing experience. He suggested it was all a “miscommunication issue” on my behalf, that afternoon tea was an unlimited eating experience, and they only bring out a certain amount of cakes, so not to create food waste. This was clearly not the case, as everyone else at the sitting took home their uneaten items in food boxes provided by the hotel, which is usually the option when you go for afternoon tea and the kind waitress gave us 6 extra scones to take away with us, also extra sweets, trying to restore some joy to a very underwhelming and frustrating experience.
We hosted a private dinner for our customers at the Chesterfield private room and it was outstanding! The food was wonderful, the hospitality was perfect, the venue is beautiful, and on top of all - Roberta, the Meetings & Events Executive for the hotel is truly exceptional, she was the reason we chose this place, such a great person to work with, took care of everything we wanted, was so responsive, patient, and always so kind, the entire staff were wonderful - really, best experience you can get!
First class evening meal. Stunning