Hi! The barista doing the afternoon shift on Monday was very kind. I have had hot chocolate in other café Nero as well. I ordered the luxury hot chocolate. The hot chocolate made by her was absolutely delicious and amazing. I will definitely go in this Nero if I’m nearby.
T M
Wonderful experience and an extremely friendly team. The lady in black today seemed like the manager of the store and was smiling and helping all this time we have been sitting there with my family. She is always busy doing something and serving excellent service at all times! ??? I am glad we came by for a break and a good
mehdi messina
tout sauf un café italien un ristretto servie dans une tasse a capuccino ?? ? ? ? ? ? ? ? ? ? ?
Angela X
Sunday 28/01/24 at 16:50 I Experienced shocking outright rudeness from Middle East Man during my visit. He act like I was his enemy when all I did was politely ordered a takeaway drink. This kind of behavior is unacceptable in a customer service setting, and significantly affected the rest of my day. Management needs to address this issue promptly. This man thinks he's the god and clearly don't want to be there serving customers.
Amber Joy
Zaan is so lovely, always service with a smile and he makes delicious
Tim Stockwell
Found the Nero on Southampton Row between British Museum and Bedford Hotel. Got a flat white, ham and cheese lattice, and cappuccino cake slice. All were delicious. I used a table near entrance but seating extended quite far back, with students working on computers or quietly chatting. I loved the atmosphere of thos coffee shop.
aman mohnot
Staff is really
Jocelyn Stockbridge
45p for oat milk is NOT ok
D Kovacova
Usually I am a fan of Nero but here it tastes burnt. Staff fired payment through before it registered student
Martin Boyd
Millionaire hot chocolate and amoretto mince pie then a pot of tea while having a stop. Nice!
Asked for a coffee, wanted to get food too but was ignored for ages as the baristas chatted.After 10 minutes I had to leave to return to work.Unprofessional and rude, never again.
Joseph Withers Green
The hardest working barista I've ever seen on Thurs 7/12/24 morning. He took my payment with one hand whilst making espresso with the other, like an octopus. Despite the pressure he was very polite. Highly recommended man.
Drew Hinch
Avoid this Nero. The two male baristas don't know what they doing, don't seem remotely bothered and are rude. The taller one won't open his mouth to ask anything and doesn't know how to heat a sandwich as evidenced by my plant based sausage ciabatta, despite being in the grill thing for a number of minutes, being cold. Pathetic service. After my first bad experience I thought and hoped it was a fluke as it's so close to my work but no they are genuinely incompetent
kim andersen
Lovely location but the food was a let down. Drinks were very good.
Abdulkadir Ahmed
You've got to try the Amaretto Hot chocolate. Oh gosh it was amazing. I was served by a lady called Liza, her customer service was amazing 10/10 very welcoming and friendly. Excellent place.
Hi! The barista doing the afternoon shift on Monday was very kind. I have had hot chocolate in other café Nero as well. I ordered the luxury hot chocolate. The hot chocolate made by her was absolutely delicious and amazing. I will definitely go in this Nero if I’m nearby.
Wonderful experience and an extremely friendly team. The lady in black today seemed like the manager of the store and was smiling and helping all this time we have been sitting there with my family. She is always busy doing something and serving excellent service at all times! ??? I am glad we came by for a break and a good
tout sauf un café italien un ristretto servie dans une tasse a capuccino ?? ? ? ? ? ? ? ? ? ? ?
Sunday 28/01/24 at 16:50 I Experienced shocking outright rudeness from Middle East Man during my visit. He act like I was his enemy when all I did was politely ordered a takeaway drink. This kind of behavior is unacceptable in a customer service setting, and significantly affected the rest of my day. Management needs to address this issue promptly. This man thinks he's the god and clearly don't want to be there serving customers.
Zaan is so lovely, always service with a smile and he makes delicious
Found the Nero on Southampton Row between British Museum and Bedford Hotel. Got a flat white, ham and cheese lattice, and cappuccino cake slice. All were delicious. I used a table near entrance but seating extended quite far back, with students working on computers or quietly chatting. I loved the atmosphere of thos coffee shop.
Staff is really
45p for oat milk is NOT ok
Usually I am a fan of Nero but here it tastes burnt. Staff fired payment through before it registered student
Millionaire hot chocolate and amoretto mince pie then a pot of tea while having a stop. Nice!
Restaurantji Recommends
Asked for a coffee, wanted to get food too but was ignored for ages as the baristas chatted.After 10 minutes I had to leave to return to work.Unprofessional and rude, never again.
The hardest working barista I've ever seen on Thurs 7/12/24 morning. He took my payment with one hand whilst making espresso with the other, like an octopus. Despite the pressure he was very polite. Highly recommended man.
Avoid this Nero. The two male baristas don't know what they doing, don't seem remotely bothered and are rude. The taller one won't open his mouth to ask anything and doesn't know how to heat a sandwich as evidenced by my plant based sausage ciabatta, despite being in the grill thing for a number of minutes, being cold. Pathetic service. After my first bad experience I thought and hoped it was a fluke as it's so close to my work but no they are genuinely incompetent
Lovely location but the food was a let down. Drinks were very good.
You've got to try the Amaretto Hot chocolate. Oh gosh it was amazing. I was served by a lady called Liza, her customer service was amazing 10/10 very welcoming and friendly. Excellent place.