After a family meal at Pizza Express, we saw this place shining invitingly from across the road. So we went in, to find a nice clean modern bakery, which presented its cakes quite nicely. The little cakes we brought were quite nice. BUT the service we received from the lady staff member was quite unfriendly to the point of being rude, which didn't''t fit in with the place we saw. As said the cakes we brought were nice and the bakery was quite bright and clean. We won't be going back again, just purely on the service we received. Shame.
Colin Hudson
Just very very nice food .Kid-friendliness: Very friendly as soon as you walk in there.
fabio martini
Always great!
A G Y
I became a regular during lockdown. Going for a walk & having a takeaway coffee from the Gail. Spacious place and cautious staff.Edit on Jan 2024: They changed the layout looks better now but there should be more indoor seating area, difficult to find a place lol. I like their chocolate&hazelnut muffin and parmesan chicken, give it a try ?
Tony G
One of the best bakery's you'll find in London for sure. I've pretty much tried everything on the menu and never been disappointed. Always fresh and always tasty. Babycino was nice and foamy too.
Sophie's Granda
Stung for 17quid and had to wait long for coffee. Told to sit and enjoy my bun and come back to counter for coffee later!!Full of very patient tolerant people doing same thing.Kid-friendliness: Plenty of them there but none to eat
Riyaz Cheytan
Not cheap, but always excellent!
Joyce
Waited patiently in the queue this afternoon around midday and when it was my turn to be served, the man serving completely ignored me and instead served the woman behind me. On my way out I asked him about this and he blatantly lied to my face. I then confronted him and he started stuttering and stammering, trying to defend himself. He was rude and belligerent and I promptly left. As the only black person in a long queue of whites, I was not hard to miss. It would appear the many accusations of racism in previous comments show this intolerance still persists at this branch. It is disappointing, disgusting and very demeaning. It is also clear to me that people of colour are not welcome here.
Natalie Allen
Sorry guys but not into the revamp at all. Why have you lost lots of your indoor seating?? Also if ordering to eat in, you now have to stand and wait whilst holding your food tray (and any children you may have)for your drink, and then try and find a seat - which there aren’t any of? Massively inconvenient for families and will mean we can’t visit anymore as it’s too tricky to juggle all the elements. Rather than them bringing your food/drink when it’s ready whilst you get seated. Not sure why they’ve changed something that worked perfectly well?
Ali P
Abysmal service, contemptuous of customers. I have lived in the village for 20 years and have visited Gail’s regularly prepared to put the prices to one side because of the quality of the produce. The service, attitude and contempt of customers today was so bad I will never go back. This branch is doing it’s bit to ruin the brand name.
This branch has gone downhill of late. Popped in on 1/10/23 to buy cinnamon rolls and bread. Staff seemed put out that their chit chat had been interrupted by me and were anything but helpful. Despite being told back in July that my old skool loyalty card would be honoured until redeemed, this was dismissed with a "you need to get our app - the card is no longer in use". I'll be taking my custom elsewhere from now.
A T
Why do companies decide to renovate places without consulting with local users or the staff who actually work there? Was such a nice cosy and comfortable place to go, now the beautiful leather seats at Gail's Dulwich Village have been replaced by a hard wooden bench barely wide enough for my average sized bottom (seriously, try it) and headache inducing lighting. Staff clearly clambering over each other because they have less space behind the counter than before. A renovation but with less display space for bread and food than before? Makes no sense. A beautiful cafe ruined.
neal assing
Just been into the newly refurbished branch of Gail’s in Dulwich Village and I have to say I’m very disappointed with the outcome. The seating capacity has been reduced enormously and it’s now basically turned into a grab a coffee and go joint. Such a shame and I for one will be taking my custom elsewhere.
Susan C
Visited this morning for Sunday coffee and breakfast/pastries .This branch has just been revamped and in our opinion so disappointing! Is it actually finished ? Maybe not ? The inside seating is less spacious than before and even though we were seated at Gails (inside) we were given takeaway cups and paper bags - no serviettes offered- table dirty - we actually felt as though we were in a station coffee stop !! Coffee was nice as was cinnamon bun but NO almond croissants??? We won’t be rushing back - it’s not a patch on the new Bromley Gails which is small but lovely and airy and very nicely done. Sorry but considering this is in Dulwich Village it just feels like a takeaway - we won’t be rushing back - much nicer places to sit for coffee on a Sunday morning ?
danielbyrne03
This branch of Gails is currently under renovation so has a restricted offer. They are running the operation from the first 2 or 3 metres of the cafe with a false wall behind them! But the team behind the counter are doing a sterling job of keeping things going! (in very confined space!) Great coffee and although stock is limited the usual choices of pastries and bread available.
After a family meal at Pizza Express, we saw this place shining invitingly from across the road. So we went in, to find a nice clean modern bakery, which presented its cakes quite nicely. The little cakes we brought were quite nice. BUT the service we received from the lady staff member was quite unfriendly to the point of being rude, which didn't''t fit in with the place we saw. As said the cakes we brought were nice and the bakery was quite bright and clean. We won't be going back again, just purely on the service we received. Shame.
Just very very nice food .Kid-friendliness: Very friendly as soon as you walk in there.
Always great!
I became a regular during lockdown. Going for a walk & having a takeaway coffee from the Gail. Spacious place and cautious staff.Edit on Jan 2024: They changed the layout looks better now but there should be more indoor seating area, difficult to find a place lol. I like their chocolate&hazelnut muffin and parmesan chicken, give it a try ?
One of the best bakery's you'll find in London for sure. I've pretty much tried everything on the menu and never been disappointed. Always fresh and always tasty. Babycino was nice and foamy too.
Stung for 17quid and had to wait long for coffee. Told to sit and enjoy my bun and come back to counter for coffee later!!Full of very patient tolerant people doing same thing.Kid-friendliness: Plenty of them there but none to eat
Not cheap, but always excellent!
Waited patiently in the queue this afternoon around midday and when it was my turn to be served, the man serving completely ignored me and instead served the woman behind me. On my way out I asked him about this and he blatantly lied to my face. I then confronted him and he started stuttering and stammering, trying to defend himself. He was rude and belligerent and I promptly left. As the only black person in a long queue of whites, I was not hard to miss. It would appear the many accusations of racism in previous comments show this intolerance still persists at this branch. It is disappointing, disgusting and very demeaning. It is also clear to me that people of colour are not welcome here.
Sorry guys but not into the revamp at all. Why have you lost lots of your indoor seating?? Also if ordering to eat in, you now have to stand and wait whilst holding your food tray (and any children you may have)for your drink, and then try and find a seat - which there aren’t any of? Massively inconvenient for families and will mean we can’t visit anymore as it’s too tricky to juggle all the elements. Rather than them bringing your food/drink when it’s ready whilst you get seated. Not sure why they’ve changed something that worked perfectly well?
Abysmal service, contemptuous of customers. I have lived in the village for 20 years and have visited Gail’s regularly prepared to put the prices to one side because of the quality of the produce. The service, attitude and contempt of customers today was so bad I will never go back. This branch is doing it’s bit to ruin the brand name.
Restaurantji Recommends
This branch has gone downhill of late. Popped in on 1/10/23 to buy cinnamon rolls and bread. Staff seemed put out that their chit chat had been interrupted by me and were anything but helpful. Despite being told back in July that my old skool loyalty card would be honoured until redeemed, this was dismissed with a "you need to get our app - the card is no longer in use". I'll be taking my custom elsewhere from now.
Why do companies decide to renovate places without consulting with local users or the staff who actually work there? Was such a nice cosy and comfortable place to go, now the beautiful leather seats at Gail's Dulwich Village have been replaced by a hard wooden bench barely wide enough for my average sized bottom (seriously, try it) and headache inducing lighting. Staff clearly clambering over each other because they have less space behind the counter than before. A renovation but with less display space for bread and food than before? Makes no sense. A beautiful cafe ruined.
Just been into the newly refurbished branch of Gail’s in Dulwich Village and I have to say I’m very disappointed with the outcome. The seating capacity has been reduced enormously and it’s now basically turned into a grab a coffee and go joint. Such a shame and I for one will be taking my custom elsewhere.
Visited this morning for Sunday coffee and breakfast/pastries .This branch has just been revamped and in our opinion so disappointing! Is it actually finished ? Maybe not ? The inside seating is less spacious than before and even though we were seated at Gails (inside) we were given takeaway cups and paper bags - no serviettes offered- table dirty - we actually felt as though we were in a station coffee stop !! Coffee was nice as was cinnamon bun but NO almond croissants??? We won’t be rushing back - it’s not a patch on the new Bromley Gails which is small but lovely and airy and very nicely done. Sorry but considering this is in Dulwich Village it just feels like a takeaway - we won’t be rushing back - much nicer places to sit for coffee on a Sunday morning ?
This branch of Gails is currently under renovation so has a restricted offer. They are running the operation from the first 2 or 3 metres of the cafe with a false wall behind them! But the team behind the counter are doing a sterling job of keeping things going! (in very confined space!) Great coffee and although stock is limited the usual choices of pastries and bread available.