I am shocked and appaled by what happened in my room just now.
Extremely poor and shabby for a five star hotel like yours ( I was just informed by your receptionist that you are four star but anyways that doesn't matter. There must be quality if not why am I paying so much to lodge at your place?) . My wife boiled water in your hotel kettle. When I drank the water there was some smell and weird taste. Luckily I opened the kettle and I saw fungus in kettle! Its not cleaned. I was shocked. I went to see receptionist. The attitude was shocking and distant. No empathy at all. I have always stayed in double Tree in every city of my country malaysia. I never had this problem. But here in London this has happened. Very unprofessional and shabby. I am writing this because I have faith you still have customer service values and will look into this.
Yes the kettle was replaced with another one but is this how a customer is treated? More importantly how will you ensure it does not repeat?
Amasad Amahappy
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Elvia M Reyes
Se tardan en dar las habitaciones ya tenemos 4horas esperando y nada que nos dan la habitación.
Cansados del viaje y sin habitación. ????
Dean Maunder
Rooms are very tatty, tv position and size is a joke , evidence of people who stayed in the room previously smoking - ash all in the window .
We booked a dinner bed and breakfast deal, was told the restaurant was closed , had to eat in the bar area then when we went back to the bar to order dessert was told the kitchen is closed , we had two very disappointed children .
Overall a very disappointing 1st night .
On a positive note the receptionist and bar staff are very helpful and friendly.
Dejan Radovic
Nice place
Esta Robinson
Bathroom is not luxury old tiles Moldy etc disappointed in the bathroom
S W
Really mediocre considering the cost. Purely ate here for convenience but it was rather greasy and bland. Breakfast is pretty terrible. Even early on the scrambled eggs are hard on top and the mushrooms are of questionable quality Have had far superior meals at much cheaper hotel chains. Lost an additional star for leaving me waiting for ages with no staff in sight.
Craigette Pleasance
Lovely service, good food.
J Kenny
(Translated by Google) There is nothing delicious ?(Original)实在没啥好吃的?
Jens T
(Translated by Google) Food is not consistent in quality(Original)Essen hat keine gleichbleibende Qualität
I am shocked and appaled by what happened in my room just now. Extremely poor and shabby for a five star hotel like yours ( I was just informed by your receptionist that you are four star but anyways that doesn't matter. There must be quality if not why am I paying so much to lodge at your place?) . My wife boiled water in your hotel kettle. When I drank the water there was some smell and weird taste. Luckily I opened the kettle and I saw fungus in kettle! Its not cleaned. I was shocked. I went to see receptionist. The attitude was shocking and distant. No empathy at all. I have always stayed in double Tree in every city of my country malaysia. I never had this problem. But here in London this has happened. Very unprofessional and shabby. I am writing this because I have faith you still have customer service values and will look into this. Yes the kettle was replaced with another one but is this how a customer is treated? More importantly how will you ensure it does not repeat?
Why waste your time waiting for a monthly salary. When you can make up to $3,000 in 6 days working at home. Invest $500 and earn $5,000 Invest $600 and earn $6,000 Invest $700 and earn $7,000 Invest $800 and earn $8,000 Invest $900 and earn $9,000 Invest $1,000 and earn $10,000 IT HAS BEEN TESTED AND TRUSTED Do you still doubt when you hear people say Mrs. Meghan Haffey is the Best when it comes to Online trading and earning of good profits? then I tell you today doubt no more because with Meghan, your trading is safe and secure.Mrs, Meghan Haffey Is the only account manager I know that can help you to earn $10,000 every week. I'm so grateful to have met Mrs. Meghan Haffey you are so incredible. you can also contact her via ?? WhatsApp;+1 (443)-264-4420 Email: [email protected]
Se tardan en dar las habitaciones ya tenemos 4horas esperando y nada que nos dan la habitación. Cansados del viaje y sin habitación. ????
Rooms are very tatty, tv position and size is a joke , evidence of people who stayed in the room previously smoking - ash all in the window . We booked a dinner bed and breakfast deal, was told the restaurant was closed , had to eat in the bar area then when we went back to the bar to order dessert was told the kitchen is closed , we had two very disappointed children . Overall a very disappointing 1st night . On a positive note the receptionist and bar staff are very helpful and friendly.
Nice place
Bathroom is not luxury old tiles Moldy etc disappointed in the bathroom
Really mediocre considering the cost. Purely ate here for convenience but it was rather greasy and bland. Breakfast is pretty terrible. Even early on the scrambled eggs are hard on top and the mushrooms are of questionable quality Have had far superior meals at much cheaper hotel chains. Lost an additional star for leaving me waiting for ages with no staff in sight.
Lovely service, good food.
(Translated by Google) There is nothing delicious ?(Original)实在没啥好吃的?
(Translated by Google) Food is not consistent in quality(Original)Essen hat keine gleichbleibende Qualität
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