itsu - Gracechurch St

21 Gracechurch St, London
020 3206 9414

Recent Reviews

Jan Bednarczyk

It’s the second time this week that I go to have dinner at this shop, today it was an special one, the girl that appears with me on the picture is simply kind friendly and sweet, she made me feel home, and the guy (Dominican republic it’s his home town) when he realised we shared Spanish as a common language and went the extra mile giving me on the house a miso soup, A+ for them both, after a tiring day at work this is all you need to end up your day with a smile that can’t be erased from your face… thank you guys ??☺️?

Milpa Desai

Amazing place for lunch in Bank

S P

Really friendly staff and good food!

Tais Mello

I want to leave a very special feedback to Nini, she is always the most amazing staff member always watching for her customers, and she is always very polite, friendly and so helpful! I will definitely be back thanks to her service, very dedicated. She is definitely a jewel to the shop! Thank you Nini!

Bicchu14

Fabulous service and healthy food. I love itsu offerings and I highly recommend this particular joint for it's superb customer service. I have visited this place many times only to be impressed with their level of customer attention in addition to excellent food. Special mention to Naaz for her thoughtful approach.

L Bodica

We were served by a lovely member of staff called Nini. We had two young students visiting us and as pensioners we were tired after a day of sightseeing. Suddenly we noticed the half-price offer and decided we could afford a treat. Nini advised us to try the chocolate desserts too, so we had a lovely supper.Thank you Nini for great service.

Sarah Holtam

Perfect quick dinner pick-me-up before meeting friends for drinks. Thanks especially for excellent customer service to Nini & her team - Itsu, you are lucky to have her!

Joanna Nosal-Charowska

Awesome service, always such a great experience!!!

Arwa ِAlshareef

Their miso soup is not the

Simone Quaderi

Fantastic food, as always! There was a lovely lady who helped me to choose the food on the app!

Sirousch Tawab

This is my go to place for lunch and I just wanted to say a big thank you to Nini and the rest of the team for being so accommodating and welcoming! ??

童紫微

Naz and Nini are such amazing cute angles! They are really helpful and made my day.

Victor Victoryy

Best Japanese food with accessibile. Price and also one lady japanese good service . And her smile make my day good . .

Vlad Weiß

The short blonde hair woman operating the collection desk was very rude. She is well known for being rude and itsu doesn't do anything about it. They're trained to not behave like this, yet she is allowed to make customers uncomfortable.

Aaron Tarling

Food is great as usual, the lady operating the collection desk is quite rude though.

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