I left a review earlier in the year after an unpleasant customer service experience. I haven't been back as of yet, however head office handled the complaint very well. I've since eaten in a few other ITSU's and was happy with food (as I usually am).
Sangram Parmar
Calm atmosphere in busy city area, yet in the heart of city.
Liuda G
Just wanted to mention exceptional service from team leader Stefano , he was very helpful with my allergy requirements and helped me pick out a meal ? made me feel very
H C
Restaurant is very clean and tidy, I came on a Friday so it wasn’t as busy compared to other days. I got an Itsu classic (omega-3 rich sashimi grade Atlantic salmon nigiri, large prawn sushi with kewpie & chives, California rolls, salmon maki, baby avo rolls). The salmon is very fresh and I enjoyed every bite. Great place to consider for healthy quick lunch.Vegetarian options: There is a veggie sushi collection, and salads to choose from.
pcywjg
Ordered several platters. Asked for promotional miso soup after payment... Absolutely appauling behaviour by the manager. Rude and patrionising. Ruined our experienced. Far batter places to go if you work im Cheapside. Avoid.
Adrian Allan
I've always bought food from quite regularly until 3 months ago when after making a purchase and updating my purchase on the Itsu app the app failed to update itself with my extra stamp in the form of a credit. The staff at the time advised me to contact the customer service team. I did email the customer service team, PR team and all the other teams on the same day explaining what happened. Till today I haven't received a reply back from any of the Senior customer service staff at Itsu with an explanation, apology for being inconvenienced in not getting compensated with a stamp on my App's profile. Considering that I'm a regular customer I found Itsu's non-response indifferent and lacking class as they failed in fulfilling their obligations in meeting their agreement with their customer. I really disappointed with their response and hope should they read my review they'll come to a swift resolution considering I've been waiting patiently for a response on my experience above..
pavan sandeep
I had some Thai noodles today I love the food and quality definitely a 5 star place
Rubén Yeguas Montilla
It was the first time with my wife and it was really amazing! I saw the hard work reflected in the each bite. The best sushi in London! The Manager woman was so nice and the Manager man also came to say hellou because we are spanish like him :D. Super friendly staff and incredible service orientation.
Venu Chinna
We had a great service from the team even near to closing times... Thanks to its cheapside
Nadipalli jyothi
The ramen bowl or else called thukpa dish, i had it in south tibet. it was mouth watering & same here i had that dish it was more tasty than that.
I left a review earlier in the year after an unpleasant customer service experience. I haven't been back as of yet, however head office handled the complaint very well. I've since eaten in a few other ITSU's and was happy with food (as I usually am).
Calm atmosphere in busy city area, yet in the heart of city.
Just wanted to mention exceptional service from team leader Stefano , he was very helpful with my allergy requirements and helped me pick out a meal ? made me feel very
Restaurant is very clean and tidy, I came on a Friday so it wasn’t as busy compared to other days. I got an Itsu classic (omega-3 rich sashimi grade Atlantic salmon nigiri, large prawn sushi with kewpie & chives, California rolls, salmon maki, baby avo rolls). The salmon is very fresh and I enjoyed every bite. Great place to consider for healthy quick lunch.Vegetarian options: There is a veggie sushi collection, and salads to choose from.
Ordered several platters. Asked for promotional miso soup after payment... Absolutely appauling behaviour by the manager. Rude and patrionising. Ruined our experienced. Far batter places to go if you work im Cheapside. Avoid.
I've always bought food from quite regularly until 3 months ago when after making a purchase and updating my purchase on the Itsu app the app failed to update itself with my extra stamp in the form of a credit. The staff at the time advised me to contact the customer service team. I did email the customer service team, PR team and all the other teams on the same day explaining what happened. Till today I haven't received a reply back from any of the Senior customer service staff at Itsu with an explanation, apology for being inconvenienced in not getting compensated with a stamp on my App's profile. Considering that I'm a regular customer I found Itsu's non-response indifferent and lacking class as they failed in fulfilling their obligations in meeting their agreement with their customer. I really disappointed with their response and hope should they read my review they'll come to a swift resolution considering I've been waiting patiently for a response on my experience above..
I had some Thai noodles today I love the food and quality definitely a 5 star place
It was the first time with my wife and it was really amazing! I saw the hard work reflected in the each bite. The best sushi in London! The Manager woman was so nice and the Manager man also came to say hellou because we are spanish like him :D. Super friendly staff and incredible service orientation.
We had a great service from the team even near to closing times... Thanks to its cheapside
The ramen bowl or else called thukpa dish, i had it in south tibet. it was mouth watering & same here i had that dish it was more tasty than that.
Restaurantji Recommends
great atmosphere and very friendly staff. Affordable good quality food.
One of my friend suggested to try this, it turned out to be a amazing experience.Thanks to Manisha for suggesting this wonderful place.
If you want to eat authentic Japanese food, this restaurant is the best place in central London.
The best place to have salmon sushi would definitely pay a visit once again.
great atmosphere and very friendly staff. Affordable good quality food.