Such an unpleasant experience at McDonald’s Leicester Square. Even more disappointing considering its prime location. We were patiently waiting for 30minutes to get 3 drinks that we ordered. However, we saw that orders reached upto 100 and our order was 33. We saw a few more customers with the same issues. Upon confrontation, nobody seemed to apologise and the milkshakes didn’t taste as they should.
T.J. Stephens
Fastest McDonalds i have ever been to. Super
John
Very crowded, but pretty clean for the amount of people. Beautiful modern renovation, but it's hard to find a seat. Orders are quick and tastes good. The toilets are also a bit dirty.
The Gooserider
Ordered our food at at around 1143. We waited until everyone we were stood with had collected their food, around 20 minutes! Only when we complained that our food was acknowledged and given to us.We sat outside to enjoy the atmosphere, but when I poured my chips in to the burger box there was a pubic hair on my chips which I showed a member of staff.She went and got me a fresh box.But by then I had been really put off.I know complaining isn't good, we did wait for a very long time, and I wasn't as firm on the situation as I could have been. I don't think I will ever return to Macdonalds ever again. How disgusting.
54liamb
Ordered our food at at around 1143. We waited until everyone we were stood with had collected their food, around 20 minutes! Only when we complained that our food was acknowledged and given to us. We sat outside to enjoy the atmosphere, but when I poured my chips in to the burger box there was a public hair on my chips which I showed a member of staff. She went and got me a fresh box. But by then I had been really put off. I know complaining isn't good, we did wait for a very long time, and I wasn't as firm on the situation as I could have been. I don't think I will ever return to Macdonalds ever again. How disgusting.
A Guy From Mumbai
There is a manager name Angela who is very rude n doesn't understand what the customer needs I ordered a BBQ wrap n asked to remove the bacon but she didn't do that n when I told her that the wrap had bacon in it she started arguing with me saying next time tell the order properly.... I got angry and left.. wonder who made her manager coz she clearly doesn't have active listening... Poor service needs new management for sure
GlowingGlobe
This place is a vibrant hub of activity! During the summer holidays, on a gorgeous day, it's a crazy scene with folks trying to navigate the self-service screens, printers reloading, and a quest for the perfect table. There are queues everywhere, but fear not, they've got a system in place.I must say, their order-calling "MC" is a brilliant touch. I've seen this in our other busy branches too but picture this: if they had a DJ spinning tracks and an MC announcing orders – it's a concept that could go global. Leicester Square, being a tourist hotspot, is the perfect stage for it. ??Sure, it's a bit chaotic, but here's the silver lining: the food is served fresh and hot. No pre-made stuff waiting here, which means your food will taste good. Though the atmosphere might be lacking, you can't deny the efficiency. In the time it took to enjoy a burger and fries, they served a whopping 100 orders.Kudos to the manager for keeping the vibe positive in this high-stress environment. This place has the potential to become an iconic flagship. If you witnessed what I did today, you'd see the possibilities!
Ashton Leitner
We stopped in to the McDonald's to try some UK mcdonalds items. We were a little concerned with just how busy it was, but really had no reason to be! We managed to order, find a Seat, and get our food within about 10 minutes. I truly have to commend the staff working there. Although it was extremely busy, they managed serve everyone quickly and the place was still kept fairly clean.
Bill
Fresh hot breakfast at a decent price in the heart of London. Ordered through the machine but due a printer problem I didn’t get a receipt or the order number. Staffs were too busy to help at first, but we managed in the end.
Dee “ParisLondonNewYork” D
As we were going downstairs to look for a table, after ordering food, a security man told us in a rude way that the public toilets were outside and that we should go out. We looked at him, and he noticed we were confused and could not understand why he was saying this. Then, he asked if we had ordered some food, to which we answered yes. He then apologised for telling us to go outside to look for public toilets. I mean, do your job properly, we actually order our food in front of him, I find this really rude for someone to ask their clients if we've ordered food when the purpose to go to Mc Donald's is to eat!! And his tone, his manners and attitude: so rude.Then, the obvious is always something missing in your order. Out of 4 menus, a water, a big fries, and a bag of melon was missing. Incredible. I know it is a very busy Mc Donald's but they should be more vigilant. We want to get what we pay for.
Maybe restock your receipt machine's frequently enough that I am not standing there feeling shamed by the server because I dont have a receipt and have to recite my order in front of class like some shamed school kid. Gross
Gilbas Piva
I have already written about how bad this place is but nonetheless I will stress my deep discomfort, I have never been so outrageously mistreated by McDonald's crew like in this particular branch. From the security to the attendants. Not only me I also witnessed many other people being aggressively dragged out for complaining about the poor poor service. The food was cold and yes the order was wrongly served. My advice? Avoid it if you can
Evelyn Taylor
Horrible experience. Someone took my order and I was refused a refund by the manager dispite him seeing what had happened on the cameras. Can't understand how this is allowed. Somthing to watch out for.
L C
My 5* are for Kenneth.. the dapper man who helps in every way.. immaculately dressed with razor sharp creases and polished shoes. Not many people take such pride in themselves.. he cleans tables. Takes your litter from your hands and disposes of it. He guides people to the right areas. This man is a wonderful asset to McDonald's... everyone should have a Kenneth in their store... also a nice person to have a chat with.. I'm so glad Mcdonald chose to have an older person at front of store setting a example of how to conduct yourself...and how to dress....thank you Kenneth...
Arifur Rahman
SKIN COLOR Discrimination by employee.I asked to show me phone charging power points. One lady in ground floor didn’t show me and said go upstairs. But the same lady shows another white guy to charge his phone.Cold coffee is not same as shown in the ordaining screen. To much ice with little quantity of coffee.Never coming back here.
Such an unpleasant experience at McDonald’s Leicester Square. Even more disappointing considering its prime location. We were patiently waiting for 30minutes to get 3 drinks that we ordered. However, we saw that orders reached upto 100 and our order was 33. We saw a few more customers with the same issues. Upon confrontation, nobody seemed to apologise and the milkshakes didn’t taste as they should.
Fastest McDonalds i have ever been to. Super
Very crowded, but pretty clean for the amount of people. Beautiful modern renovation, but it's hard to find a seat. Orders are quick and tastes good. The toilets are also a bit dirty.
Ordered our food at at around 1143. We waited until everyone we were stood with had collected their food, around 20 minutes! Only when we complained that our food was acknowledged and given to us.We sat outside to enjoy the atmosphere, but when I poured my chips in to the burger box there was a pubic hair on my chips which I showed a member of staff.She went and got me a fresh box.But by then I had been really put off.I know complaining isn't good, we did wait for a very long time, and I wasn't as firm on the situation as I could have been. I don't think I will ever return to Macdonalds ever again. How disgusting.
Ordered our food at at around 1143. We waited until everyone we were stood with had collected their food, around 20 minutes! Only when we complained that our food was acknowledged and given to us. We sat outside to enjoy the atmosphere, but when I poured my chips in to the burger box there was a public hair on my chips which I showed a member of staff. She went and got me a fresh box. But by then I had been really put off. I know complaining isn't good, we did wait for a very long time, and I wasn't as firm on the situation as I could have been. I don't think I will ever return to Macdonalds ever again. How disgusting.
There is a manager name Angela who is very rude n doesn't understand what the customer needs I ordered a BBQ wrap n asked to remove the bacon but she didn't do that n when I told her that the wrap had bacon in it she started arguing with me saying next time tell the order properly.... I got angry and left.. wonder who made her manager coz she clearly doesn't have active listening... Poor service needs new management for sure
This place is a vibrant hub of activity! During the summer holidays, on a gorgeous day, it's a crazy scene with folks trying to navigate the self-service screens, printers reloading, and a quest for the perfect table. There are queues everywhere, but fear not, they've got a system in place.I must say, their order-calling "MC" is a brilliant touch. I've seen this in our other busy branches too but picture this: if they had a DJ spinning tracks and an MC announcing orders – it's a concept that could go global. Leicester Square, being a tourist hotspot, is the perfect stage for it. ??Sure, it's a bit chaotic, but here's the silver lining: the food is served fresh and hot. No pre-made stuff waiting here, which means your food will taste good. Though the atmosphere might be lacking, you can't deny the efficiency. In the time it took to enjoy a burger and fries, they served a whopping 100 orders.Kudos to the manager for keeping the vibe positive in this high-stress environment. This place has the potential to become an iconic flagship. If you witnessed what I did today, you'd see the possibilities!
We stopped in to the McDonald's to try some UK mcdonalds items. We were a little concerned with just how busy it was, but really had no reason to be! We managed to order, find a Seat, and get our food within about 10 minutes. I truly have to commend the staff working there. Although it was extremely busy, they managed serve everyone quickly and the place was still kept fairly clean.
Fresh hot breakfast at a decent price in the heart of London. Ordered through the machine but due a printer problem I didn’t get a receipt or the order number. Staffs were too busy to help at first, but we managed in the end.
As we were going downstairs to look for a table, after ordering food, a security man told us in a rude way that the public toilets were outside and that we should go out. We looked at him, and he noticed we were confused and could not understand why he was saying this. Then, he asked if we had ordered some food, to which we answered yes. He then apologised for telling us to go outside to look for public toilets. I mean, do your job properly, we actually order our food in front of him, I find this really rude for someone to ask their clients if we've ordered food when the purpose to go to Mc Donald's is to eat!! And his tone, his manners and attitude: so rude.Then, the obvious is always something missing in your order. Out of 4 menus, a water, a big fries, and a bag of melon was missing. Incredible. I know it is a very busy Mc Donald's but they should be more vigilant. We want to get what we pay for.
Restaurantji Recommends
Maybe restock your receipt machine's frequently enough that I am not standing there feeling shamed by the server because I dont have a receipt and have to recite my order in front of class like some shamed school kid. Gross
I have already written about how bad this place is but nonetheless I will stress my deep discomfort, I have never been so outrageously mistreated by McDonald's crew like in this particular branch. From the security to the attendants. Not only me I also witnessed many other people being aggressively dragged out for complaining about the poor poor service. The food was cold and yes the order was wrongly served. My advice? Avoid it if you can
Horrible experience. Someone took my order and I was refused a refund by the manager dispite him seeing what had happened on the cameras. Can't understand how this is allowed. Somthing to watch out for.
My 5* are for Kenneth.. the dapper man who helps in every way.. immaculately dressed with razor sharp creases and polished shoes. Not many people take such pride in themselves.. he cleans tables. Takes your litter from your hands and disposes of it. He guides people to the right areas. This man is a wonderful asset to McDonald's... everyone should have a Kenneth in their store... also a nice person to have a chat with.. I'm so glad Mcdonald chose to have an older person at front of store setting a example of how to conduct yourself...and how to dress....thank you Kenneth...
SKIN COLOR Discrimination by employee.I asked to show me phone charging power points. One lady in ground floor didn’t show me and said go upstairs. But the same lady shows another white guy to charge his phone.Cold coffee is not same as shown in the ordaining screen. To much ice with little quantity of coffee.Never coming back here.