Terrible service from female staff member. No greeting, no smiles. My order was just left on the counter not handed to me or was I made aware it was there. Staff seem miserable and have no basic customer service skills. Place is also unkept/ untidy. Will not return and will definitely not be recommending
Ivan Fernandes
Anandita and the entire staff are very friendly. They always provide the best hospitality. Keep up the good work going.
R S
Rude staff, not helpful at all and all have an
Di
Nice place. Nice staff. ?
SA 30
Rude and staff is clueless when i want to order Hot Choco!! Really sad as it used to be my favourite place.
Graham King
Terrible place, only takes credits, not money, avoid!
Alex
Horrible customer service from ANANDITA ( one of the people that serves the clients ) .I ordered a ham and cheese baguette toasted but they didn’t leave it long enough so I came back and I asked ANANDITA if she could warm it up a bit longer for me and all I got from (ANANDITA) was rolling her eyes and looking at me with not a happy face , so then I told her that she should smile a bit more and it’s a a customers service policy to smile at clients.She didn’t agree with what I did say and handed the job to a collague .HORRIBEL CUSTOMER SERVICE.I WILL NEVER COME BACK TO PAUL NOR SPEND MY MONEY .
abdullah alrubaiaan
The prices are reasonable and there are nice outdoor seating
Adel ALfawzan
What is known is not known.. This branch in Covent Garden is beautiful and
Erin Harder
They served me a very old bacon pretzel this morning - I was hungry so I tried to eat most of it but it was so tough that the muscles around my temples ached afterwards from chewing so hard. Won't chance it again.
Terrible customer service - Assistant who served thinks she is more important than her paying customers. Kept us waiting while she put away pastries - no apology, then told us cups and saucers were not being used because she is alone - only take-away cups were available. The Latte and Cappuccino were "dish water" worthy. Untrained Barista?Paul is expensive, staff customer service fall below standards - poor excuses, unclean tables, overall lack of attention to beverages and food quality.
máté Farkas
I was in this Paul Regent Street branch yesterday. It was not my first visit and defenetly not the last. I really enjoyed the my morming coffee latte and the quick service!
Shiri Shabtay
came for a coffee and a snack on July 6th. the cashier said my card didn't go throw for the payment and now I see I was double charged. as I am a tourist in London this is a very bad impression for me.
Allen Tsui
A wonderfully luxurious way to spend a few minutes early on a Sunday morning while waiting for an appointment. The limited seating capacity means venue not able to comfortably accommodate large groups but if travelling solo or a deux then a perfect place to have a quick pit stop from the bustle of one of the World's busiest shopping districts.
Matt Wallace
Love their sandwiches and quiche. Always a great spot for a lunchtime sweet or savoury treat
Terrible service from female staff member. No greeting, no smiles. My order was just left on the counter not handed to me or was I made aware it was there. Staff seem miserable and have no basic customer service skills. Place is also unkept/ untidy. Will not return and will definitely not be recommending
Anandita and the entire staff are very friendly. They always provide the best hospitality. Keep up the good work going.
Rude staff, not helpful at all and all have an
Nice place. Nice staff. ?
Rude and staff is clueless when i want to order Hot Choco!! Really sad as it used to be my favourite place.
Terrible place, only takes credits, not money, avoid!
Horrible customer service from ANANDITA ( one of the people that serves the clients ) .I ordered a ham and cheese baguette toasted but they didn’t leave it long enough so I came back and I asked ANANDITA if she could warm it up a bit longer for me and all I got from (ANANDITA) was rolling her eyes and looking at me with not a happy face , so then I told her that she should smile a bit more and it’s a a customers service policy to smile at clients.She didn’t agree with what I did say and handed the job to a collague .HORRIBEL CUSTOMER SERVICE.I WILL NEVER COME BACK TO PAUL NOR SPEND MY MONEY .
The prices are reasonable and there are nice outdoor seating
What is known is not known.. This branch in Covent Garden is beautiful and
They served me a very old bacon pretzel this morning - I was hungry so I tried to eat most of it but it was so tough that the muscles around my temples ached afterwards from chewing so hard. Won't chance it again.
Restaurantji Recommends
Terrible customer service - Assistant who served thinks she is more important than her paying customers. Kept us waiting while she put away pastries - no apology, then told us cups and saucers were not being used because she is alone - only take-away cups were available. The Latte and Cappuccino were "dish water" worthy. Untrained Barista?Paul is expensive, staff customer service fall below standards - poor excuses, unclean tables, overall lack of attention to beverages and food quality.
I was in this Paul Regent Street branch yesterday. It was not my first visit and defenetly not the last. I really enjoyed the my morming coffee latte and the quick service!
came for a coffee and a snack on July 6th. the cashier said my card didn't go throw for the payment and now I see I was double charged. as I am a tourist in London this is a very bad impression for me.
A wonderfully luxurious way to spend a few minutes early on a Sunday morning while waiting for an appointment. The limited seating capacity means venue not able to comfortably accommodate large groups but if travelling solo or a deux then a perfect place to have a quick pit stop from the bustle of one of the World's busiest shopping districts.
Love their sandwiches and quiche. Always a great spot for a lunchtime sweet or savoury treat