Fresh out of the oven pastries. Delicious coffee. Fast and very
Oana Oana
Amazing customer service, good food, but prices are bit high. Coffee is amazing, especially from 2 women in white coats (they work during the week, but not weekends)
Elisa M
Reliable bread and long opening hours, including on Sundays, so a good option for a snack or quick lunch, as long as you don’t need to be careful about cross-contamination with nuts or peanuts.Vegetarian options: Lots of the bread, sandwiches and cakes are vegetarian. Plenty of yummy options.Dietary restrictions: Many options with and without nuts but unfortunately a no-go area if you need to be careful about cross-contamination with nuts or peanuts as this cannot be guaranteed.
Rui Mamede
Rudest staff I ever seen… broken and wobbly chair and a lady server screaming at me claiming I was the one breaking
Ran Manolov
I've veen a regular customer there often before until their toaster didn't "break". It's been over an year and a half that this sandwich place doesn't toast their sandwiches. It's like pasta place too not being able to cook pasta and offer kebab.On top of that, each time I ask about when is this going to be back and sorted, the staff is rude and does show their annoyance because I've even asked!Keep your mini donuts and bad coffee. Although I live in Sounth Kensington, I go to the Chelsea branch instead. They are kind and we'll mannered and surprisingly they have a toaster.
Arkan&Neomie Abdulrahman
Tuna sandwich without tuna.Tuna sandwich without tuna!! Very bad and expensive!!
Emanuela Grezzini
Great sandwiches!
T R
3.75 for a croissant, 4.5 for a macaroon!!!!
İsmail Ünver
I ordered the chicken sandwich. The Chicken was stale, couldn’t eat it.
Armando Pinto
The pistachio croissant was fabulous… pan au chocolat excellent… the staff were super helpful…
Very disorganised and badly run! Ordered one oat flat white coffee - they made three other people’s regular milk flat whites before making mine (they ordered after me). I sat upstairs and the seating area was full of rubbish and chairs all over the place. I was there for 20-mins and not once did anyone come to clean/tidy the tables. Awful.
Mohammad Al-Dahhan
Delicious fresh food. Nice customer service.Definitely will come back if visiting the area again.
justincbagley
Unfortunate negative experience here. Cannot recommend at all. From appearances, this looks like the perfect stop for a coffee or desert or fresh sandwich on gourmet bread after hopping off the tube, but don’t be fooled. Read the reviews. The service here is terrible. I didn’t know that before trying it. I know it now. I stopped by in early evening with my young daughter for dessert and perhaps a coffee. There was a very short line. Immediately after finishing with the customers ahead of us in line, the tall Indian man behind the counter, who was working the entire restaurant by himself (management!), skipped us and started taking and making drink orders for the people behind us in line! He did this for over five minutes and then I politely interrupted him and asked, “I know you’re trying to get ahead but could you please take our order so we can get our food and go?” I looked at the other customers and they smiled knowingly because they could see we’d been skipped. My daughter asked for vanilla macaron and he didn’t know what she was talking about. Then we quickly finished our order, paid, and left. Not a huge deal but it left a bad taste in my mouth. Why were we skipped? Because we are American? I will not be going back! We’ll be sticking to Gail’s on the corner and Paul on Gloucester Rd hereafter because this place sucks!
Jose Maria Pim
I have been traveling to London regularly for over 20 years and I have never felt so disrespected by the staff of a store. And the truth is that a Company like PAUL that offers exclusive products at exclusive prices should not have employees who are not capable of saying good afternoon or smiling. And no, it is not a language problem because I speak and understand English perfectly, so I hope that management reads this and takes action if they want to continue offering exclusivity in their products. Speaking of products, the two baguettes I bought were quite hard and I have my doubts if they were from today. In short, it is a shame that a Company of such a high level is harmed by workers who do not understand that they are there to serve the public in a friendly and efficient manner. I certainly won't be back.
Leila Alcalde
Terrible chai latte. It's just milk and they charge you £4. What a bad experience, I feel like I wasted money!
Fresh out of the oven pastries. Delicious coffee. Fast and very
Amazing customer service, good food, but prices are bit high. Coffee is amazing, especially from 2 women in white coats (they work during the week, but not weekends)
Reliable bread and long opening hours, including on Sundays, so a good option for a snack or quick lunch, as long as you don’t need to be careful about cross-contamination with nuts or peanuts.Vegetarian options: Lots of the bread, sandwiches and cakes are vegetarian. Plenty of yummy options.Dietary restrictions: Many options with and without nuts but unfortunately a no-go area if you need to be careful about cross-contamination with nuts or peanuts as this cannot be guaranteed.
Rudest staff I ever seen… broken and wobbly chair and a lady server screaming at me claiming I was the one breaking
I've veen a regular customer there often before until their toaster didn't "break". It's been over an year and a half that this sandwich place doesn't toast their sandwiches. It's like pasta place too not being able to cook pasta and offer kebab.On top of that, each time I ask about when is this going to be back and sorted, the staff is rude and does show their annoyance because I've even asked!Keep your mini donuts and bad coffee. Although I live in Sounth Kensington, I go to the Chelsea branch instead. They are kind and we'll mannered and surprisingly they have a toaster.
Tuna sandwich without tuna.Tuna sandwich without tuna!! Very bad and expensive!!
Great sandwiches!
3.75 for a croissant, 4.5 for a macaroon!!!!
I ordered the chicken sandwich. The Chicken was stale, couldn’t eat it.
The pistachio croissant was fabulous… pan au chocolat excellent… the staff were super helpful…
Restaurantji Recommends
Very disorganised and badly run! Ordered one oat flat white coffee - they made three other people’s regular milk flat whites before making mine (they ordered after me). I sat upstairs and the seating area was full of rubbish and chairs all over the place. I was there for 20-mins and not once did anyone come to clean/tidy the tables. Awful.
Delicious fresh food. Nice customer service.Definitely will come back if visiting the area again.
Unfortunate negative experience here. Cannot recommend at all. From appearances, this looks like the perfect stop for a coffee or desert or fresh sandwich on gourmet bread after hopping off the tube, but don’t be fooled. Read the reviews. The service here is terrible. I didn’t know that before trying it. I know it now. I stopped by in early evening with my young daughter for dessert and perhaps a coffee. There was a very short line. Immediately after finishing with the customers ahead of us in line, the tall Indian man behind the counter, who was working the entire restaurant by himself (management!), skipped us and started taking and making drink orders for the people behind us in line! He did this for over five minutes and then I politely interrupted him and asked, “I know you’re trying to get ahead but could you please take our order so we can get our food and go?” I looked at the other customers and they smiled knowingly because they could see we’d been skipped. My daughter asked for vanilla macaron and he didn’t know what she was talking about. Then we quickly finished our order, paid, and left. Not a huge deal but it left a bad taste in my mouth. Why were we skipped? Because we are American? I will not be going back! We’ll be sticking to Gail’s on the corner and Paul on Gloucester Rd hereafter because this place sucks!
I have been traveling to London regularly for over 20 years and I have never felt so disrespected by the staff of a store. And the truth is that a Company like PAUL that offers exclusive products at exclusive prices should not have employees who are not capable of saying good afternoon or smiling. And no, it is not a language problem because I speak and understand English perfectly, so I hope that management reads this and takes action if they want to continue offering exclusivity in their products. Speaking of products, the two baguettes I bought were quite hard and I have my doubts if they were from today. In short, it is a shame that a Company of such a high level is harmed by workers who do not understand that they are there to serve the public in a friendly and efficient manner. I certainly won't be back.
Terrible chai latte. It's just milk and they charge you £4. What a bad experience, I feel like I wasted money!