Below average food, expensive for what you get, very rude
Brad macten
Ordered many vegetarian items as my friend and I don’t eat meat. We were brought some items including, unknown to me a chicken dish which I started eating. When I then asked the waitress if this was meat she said yes. First time I’ve eaten meat in over a decade, so thanks for that. The manager then came over to apologise and state ‘it’s not what we do here’ obviously you clearly do. The rest of the food was average at best anyway. Terrible service and terrible attitude don’t bother.Vegetarian options: Gave us meat when we didn’t order any
Reena Patel
Stopped for a quick lunch earlier today. Busy Sunday afternoon as expected. Food was really good as usual however this branch has poor service. Staff are not attentive and just dump dishes on the table and walk away. Taking my order also took them along time and the team were just standing behind the bar talking amongst themselves. At the end they forgot to bring my bill so I just went and paid at the till. Interns of food I tried the giant soup dumpling from the new dragon year selection which unfortunately didn’t have any soup inside! The potato cakes and dumplings were good with really tasty dips. I tried the lychee black tea which was very refreshing and floral.
Atif Rana
Our new favourite place to eat, the food is delicious, service immaculate and love how the managers are always around making sure everything goes well. Highly recommended and always ask the staff for brilliant recommendations for food and drinks.Kid-friendliness: Very kid friendly and accommodating
Savraj Kalsi
Lunch deal is great! Dim sum quality is better at places like Din Tai Fung or Royal
Kim Nguyen
Food was very nice. Nice little restaurant, Karsi was specially attentive to my family of 5. Highly recommend. Would come back.
David L
Absolutely dire service. Rude and bored waitress who needed prompting for everything including basic things like cleaning the table . Was filthy downstairs. Did the bare minimum. Placed the wrong order. Manager was also rude and pointless and made us wait out in the cold. Couldn't be a worse experience.
Lili
The place had an amazing athmosphere, there was amusing music and the lightning was amazing. The waitress wasn’t good at all, the waiters were so kind. Asked a lot of questions from him and he was always ready to answer with kindness but the waitress was horrible… while we were eating she came and checked if I had finished my food before I even had time to say anything to her. Normally they come to pick your food up when you’re totally finished not while you’re still trying to eat. And when asking about the dishes she was so unwilling to answer and to co-operate. When it comes to food, I took buns and dumplings. They tasted like they were just some frozen food that they just warm up here and I’ve been eating both buns and dumplings many times to confirm that this food wasn’t freshly made.
This is without a doubt the worst place I’ve ever been to in London. It completely ruined my day and it was because of the French waiter/manager guy. He SNATCHED the menu out of my hands in the most aggressive way possible and put it on the next table. He never apologised or used his words. I felt like an animal by him. So rude and disrespectful. Not only will I never go back, I will make sure this everyone in my circle and group know how horrible it it. That dude needs a customer service training. You do not treat anyone like that let alone your paying customers. I hope he rots in hell and the restaurant shuts down if they support him. It completely ruined my beautiful london trip. Food was also sub par. If you want to have that attitude the least you can do is give me good food. Disgusting and disrespectful.
lpaluzzi
Good food and customer service. Dumplings are very good. Appetizers and rice hot pots are also tasty. Looking for good Asian food I would say it’s good for quick bite.
Laurence Way
Over priced. Tiny portions, if I go again I’ll realise it’s A great place for sharing small plates. Not what I expected. Good taste.
Minju Thasli
Today is a memorable day and thank you for pingpong, we had our cousins gathering today there, i didn’t expect such a delicious atmosphere and service , especially amal, such a nice guy and he tried to make us very comfortable. I ordered all his suggested dishes and its really mouthwatering. I love today , totally it was
Vivian Wong
Came with a group of 12 at 12.15pm on a weekday. Service was unfortunately quite slow which made lunch a bit rushed due to needing to get back to the office. We all ordered the £11.95 Bento box which was good value. Also recommend the gojuchang chicken. Drinks are on the pricier side with tea (although unlimited refills) priced at £5. Food was tasty and flavours were authentic. Plenty of vegetarian options as well as halal options which makes this restaurant great for groups. Would be keen to come back and try the weekend all you can eat dim sum option
One of the best burger restaurants around
Really good!!!!
Below average food, expensive for what you get, very rude
Ordered many vegetarian items as my friend and I don’t eat meat. We were brought some items including, unknown to me a chicken dish which I started eating. When I then asked the waitress if this was meat she said yes. First time I’ve eaten meat in over a decade, so thanks for that. The manager then came over to apologise and state ‘it’s not what we do here’ obviously you clearly do. The rest of the food was average at best anyway. Terrible service and terrible attitude don’t bother.Vegetarian options: Gave us meat when we didn’t order any
Stopped for a quick lunch earlier today. Busy Sunday afternoon as expected. Food was really good as usual however this branch has poor service. Staff are not attentive and just dump dishes on the table and walk away. Taking my order also took them along time and the team were just standing behind the bar talking amongst themselves. At the end they forgot to bring my bill so I just went and paid at the till. Interns of food I tried the giant soup dumpling from the new dragon year selection which unfortunately didn’t have any soup inside! The potato cakes and dumplings were good with really tasty dips. I tried the lychee black tea which was very refreshing and floral.
Our new favourite place to eat, the food is delicious, service immaculate and love how the managers are always around making sure everything goes well. Highly recommended and always ask the staff for brilliant recommendations for food and drinks.Kid-friendliness: Very kid friendly and accommodating
Lunch deal is great! Dim sum quality is better at places like Din Tai Fung or Royal
Food was very nice. Nice little restaurant, Karsi was specially attentive to my family of 5. Highly recommend. Would come back.
Absolutely dire service. Rude and bored waitress who needed prompting for everything including basic things like cleaning the table . Was filthy downstairs. Did the bare minimum. Placed the wrong order. Manager was also rude and pointless and made us wait out in the cold. Couldn't be a worse experience.
The place had an amazing athmosphere, there was amusing music and the lightning was amazing. The waitress wasn’t good at all, the waiters were so kind. Asked a lot of questions from him and he was always ready to answer with kindness but the waitress was horrible… while we were eating she came and checked if I had finished my food before I even had time to say anything to her. Normally they come to pick your food up when you’re totally finished not while you’re still trying to eat. And when asking about the dishes she was so unwilling to answer and to co-operate. When it comes to food, I took buns and dumplings. They tasted like they were just some frozen food that they just warm up here and I’ve been eating both buns and dumplings many times to confirm that this food wasn’t freshly made.
Restaurantji Recommends
This is without a doubt the worst place I’ve ever been to in London. It completely ruined my day and it was because of the French waiter/manager guy. He SNATCHED the menu out of my hands in the most aggressive way possible and put it on the next table. He never apologised or used his words. I felt like an animal by him. So rude and disrespectful. Not only will I never go back, I will make sure this everyone in my circle and group know how horrible it it. That dude needs a customer service training. You do not treat anyone like that let alone your paying customers. I hope he rots in hell and the restaurant shuts down if they support him. It completely ruined my beautiful london trip. Food was also sub par. If you want to have that attitude the least you can do is give me good food. Disgusting and disrespectful.
Good food and customer service. Dumplings are very good. Appetizers and rice hot pots are also tasty. Looking for good Asian food I would say it’s good for quick bite.
Over priced. Tiny portions, if I go again I’ll realise it’s A great place for sharing small plates. Not what I expected. Good taste.
Today is a memorable day and thank you for pingpong, we had our cousins gathering today there, i didn’t expect such a delicious atmosphere and service , especially amal, such a nice guy and he tried to make us very comfortable. I ordered all his suggested dishes and its really mouthwatering. I love today , totally it was
Came with a group of 12 at 12.15pm on a weekday. Service was unfortunately quite slow which made lunch a bit rushed due to needing to get back to the office. We all ordered the £11.95 Bento box which was good value. Also recommend the gojuchang chicken. Drinks are on the pricier side with tea (although unlimited refills) priced at £5. Food was tasty and flavours were authentic. Plenty of vegetarian options as well as halal options which makes this restaurant great for groups. Would be keen to come back and try the weekend all you can eat dim sum option