Great location and wonderful staff. I ordered an oat latte and it tasted burnt which I mentioned to the staff. They said they could make me another one and I said it was ok and that I’ll just keep what I had, but wanted to let them know. They kindly insisted and I accepted. I love that they really made an effort to make a better cup of coffee for me and went out of their way to remedy the issue. I believe it was the Operations Manager named Chan. Thank you!
Rebeca Martín
I always went to any Pret was near to my workplace and never had any problem, the staff is usually friendly and they are quite fast. I also got my subscription for over a year but recently I have been going very often to the Pret near Covent Garden (Long Acre) and it’s definitely the worst customer service I’ve ever experienced in Pret, they open late almost every day, they are rude and slow.Definitely thinking to stop the subscription and go somewhere else!
Alessia D
This is my local pret, to which I go almost everyday. I stood in front of the door from 7 to 7.10 (they open at 7!) before I walked away. The door was locked and the two people working inside saw me and clearly did nothing to open the doors (as they are meant to!!). Just an apology for being late would’ve been fine, I’m not fussed if there’s a reason. I ended up walking away as I was freezing and the doors were still locked.
martin ainger
Pretty standard Pret.
B. Butt
Nice coffee. I find the staff always helpful. Thanks to a guy today, I had one of best Mochas in a long time. And thanks to that young girl who made it too.I don't find the store dirty. WiFi signal isn't best, but it's all ok otherwise.
Mark Wallace
It's a Pret. What more can you say!Staff friendly and very cleanSeating but as it's in the West end was very
Andrew Orphanides
Can't best a pret on the go or to sit down with a
Kevin H
I like Prets and they are usually bright and breezy places to take a break. However, sad to say this place has the most dispiritingly forlorn seating area I have ever come across. Wobbly tables, uncomfortable chairs - not a place you'd want to linger.
stephanie herron
Had a pumpkin spice latte. Was nice but could have had a bit more flavouring to it. First time at a Pret a Manger & would go to one
Xinyu Lan
A wrong product was offered to me.And when I try to get the product I want, the clerk shows disdain for my needs and complained that it was my fault to ordered the wrong product and when she made it I said no.This is a very unpleasant consumer experience and I think this is a bad service attitude.
the floor manager was very welcoming and provided a very caring service, the whole team was looking well
Barbara Chantrill
I usually favour Pret when I need a sandwich and coffee. Today I used the toilet, which required a key code to avoid casual users dropping in from Long Acre. I could not believe the state of the toilet. The hygiene bin was over flowing , there was no soap and the floor was covered in paper. The flush button is broken so you have to fiddle with it to flush the toilet. Really poor for a national brand such as Pret. Cleanliness should extend beyond your shop window to your customer facilities. Step up!
Alba MC (alby)
I have been going to this Pret for the last month, never had an issue. I have the subscription so I go there often. I am considering going to a different Pret, even if I have to walk longer. The new barista with glasses and braided long hair is very rude. Her facial expressions are very unwelcoming and makes me uncomfortable. I will start going to the closest Pret apart from this because I don’t tolerate this attitudes.
Katie Matthews
Usual pret fare but tired dirty and cramped store.
Stephen James
Called in for a quick sandwich on my way to a job interview in Covent Garden. Friendly staff and comfortable seating area.
Great location and wonderful staff. I ordered an oat latte and it tasted burnt which I mentioned to the staff. They said they could make me another one and I said it was ok and that I’ll just keep what I had, but wanted to let them know. They kindly insisted and I accepted. I love that they really made an effort to make a better cup of coffee for me and went out of their way to remedy the issue. I believe it was the Operations Manager named Chan. Thank you!
I always went to any Pret was near to my workplace and never had any problem, the staff is usually friendly and they are quite fast. I also got my subscription for over a year but recently I have been going very often to the Pret near Covent Garden (Long Acre) and it’s definitely the worst customer service I’ve ever experienced in Pret, they open late almost every day, they are rude and slow.Definitely thinking to stop the subscription and go somewhere else!
This is my local pret, to which I go almost everyday. I stood in front of the door from 7 to 7.10 (they open at 7!) before I walked away. The door was locked and the two people working inside saw me and clearly did nothing to open the doors (as they are meant to!!). Just an apology for being late would’ve been fine, I’m not fussed if there’s a reason. I ended up walking away as I was freezing and the doors were still locked.
Pretty standard Pret.
Nice coffee. I find the staff always helpful. Thanks to a guy today, I had one of best Mochas in a long time. And thanks to that young girl who made it too.I don't find the store dirty. WiFi signal isn't best, but it's all ok otherwise.
It's a Pret. What more can you say!Staff friendly and very cleanSeating but as it's in the West end was very
Can't best a pret on the go or to sit down with a
I like Prets and they are usually bright and breezy places to take a break. However, sad to say this place has the most dispiritingly forlorn seating area I have ever come across. Wobbly tables, uncomfortable chairs - not a place you'd want to linger.
Had a pumpkin spice latte. Was nice but could have had a bit more flavouring to it. First time at a Pret a Manger & would go to one
A wrong product was offered to me.And when I try to get the product I want, the clerk shows disdain for my needs and complained that it was my fault to ordered the wrong product and when she made it I said no.This is a very unpleasant consumer experience and I think this is a bad service attitude.
Restaurantji Recommends
the floor manager was very welcoming and provided a very caring service, the whole team was looking well
I usually favour Pret when I need a sandwich and coffee. Today I used the toilet, which required a key code to avoid casual users dropping in from Long Acre. I could not believe the state of the toilet. The hygiene bin was over flowing , there was no soap and the floor was covered in paper. The flush button is broken so you have to fiddle with it to flush the toilet. Really poor for a national brand such as Pret. Cleanliness should extend beyond your shop window to your customer facilities. Step up!
I have been going to this Pret for the last month, never had an issue. I have the subscription so I go there often. I am considering going to a different Pret, even if I have to walk longer. The new barista with glasses and braided long hair is very rude. Her facial expressions are very unwelcoming and makes me uncomfortable. I will start going to the closest Pret apart from this because I don’t tolerate this attitudes.
Usual pret fare but tired dirty and cramped store.
Called in for a quick sandwich on my way to a job interview in Covent Garden. Friendly staff and comfortable seating area.