Extremely rude man behind the bar. Toilet not clean below any
Urszula Jachimowicz
This is now the 87th Pret that I have visited here in London and it definitely was as much of a Pret as I expected it to be.
Musayu
I visited this Pret quite often. But today I was let down by the lady at the counter. I ordered an iced drink with oat milk, clearly specifying my preference, and confirmed this twice (cuz she thought i just want oat milk). Yet at the end I was given a hot one. What made it worse was that instead of helping the customer and fixing the mistake, she insisted I ordered wrong. To save time, I just asked for ice cubes.It doesn't matter who made the mistake. But solving customer's request is the priority. I hope the staff can improve communication and rectify mistakes promptly in the future.
Marita Eisaka
Super convenient to grab a quick coffe and a snack in the morning!
Matildas ultimate Book reviews
Lovely coffee
Chris
Sandwiches always underfilled and staff are rude. The really short guy with the beard needs an attitude check. His only job is to shout out what drink is in his hand, and hand it to the person who bought it. He can't even do this without behaving like a petulant little manchild. Looking at other reviews my experience is not unique. Judging by how empty the place is compared to the pret 100 yards away tells me everything about where this is going for them.
Clara H
Don't appreciate the staff taking her temper out on the customer... She made a mistake herself and gave me the answer that it is my mistake of saying iced latte instead of cold latte? I just wonder what's wrong with saying iced latte? I know they are all very busy and being too busy can make people impatient. But I still won't go again.
Helen Canillas
They take too many orders in but too few people preparing the drinks, therefore long waiting time. They need a better system
Kristine Z
RACIST Staff there, just had the most special time ever! The same woman appeared in other comments at that place is generously sharing her unique blend of aggression and rudeness. Shouting and educating seems to be her way of expressing sheer joy? Highly recommend for anyone seeking an unconventional and lively experience!
Shan Zhang
Food is ok just as other Pret do. But the service is terrible. I saw a staff who is black shouting to some Asians with no reasons. Feel horrible to be in a place with such obvious racism. I am Pret member for half the year and this is the only place I met such a thing. I don’t want to be rude but next time if I saw such a thing, I would record the process and press it in the social media or send complaints to their heads.
I don’t usually leave reviews, but my goodness is this the worst Pret I have ever been to in my life.The staff are absolutely foul, bad mannered and unfriendly. Reading other reviews, I can see this is a universal experience. One woman in particular, an older woman is dripping with sarcasm and judgment.When I sit down with my pumpkin spice latte, I quickly realise that none of it is blended, and half way through the drink I’m met with chalky powder resultant of a very badly made drink. The quality of baristas here are very poor.The toilets are also absolutely disgusting. I spend 5 minutes waiting for a member of staff to leave the toilet - presumably cleaning or plunging it - and when she leaves very clearly lets me into the toilet. There is faeces smeared all over the seat, even AFTER cleaning; I can only imagine that they were halfway through the process when they’d let me in.A couple minutes later, I begin to hear tapping on the door persistently and two women (members of staff) complaining on the other side of the door. I open and they are waiting and pull a face at each other when I leave. I imagine they hadn’t finished cleaning properly, but my god - don’t let customers into the pooey toilet and then act frustrated!There are also some conspiracy theories sprawled over the door hinge in the bathroom. Not too off-putting, but made an altogether bizarre experience even more bizarre.Awful pret. Don’t enter
Emina Ovac
After waiting in a busy queue which Ofc I had no problem with as I understand it’s lunch time - to be served my a really rude older woman. She didn’t even greet me when I went up to her I asked her politely if she is serving she just nodded her head not a single word out of her mouth or eye contact I wanted to order a pumpkin spiced hot chocolate which I’m aware they do not have on their menu so I asked if it could me made she gave me the dirtiest look and said no!! we do not have this on the menu!! I said okay that’s fine as I just wanted to add the pumpkin spice to the hot chocolate I didn’t realise it was such a big deal (I have also worked in a cafe before…) and the other till lady had seen she was being rude so she offered to serve me and I proceeded to ask her again she obviously miss understood and thought I had ordered a drink already and I can’t “change it” I explained again that I would just like to order and she was okay but I told her not to worry as the queue was long it was very embarrassing and very rude - I will be cancelling my subscription.I work in a very busy customer service based environment too and honestly if you really don’t like your job you should just leave. I left embarrassed as I made such an effort to greet her as her face was so straight no eye contact and very sarcastic responses - “hi are you serving?.. YES??!!” Without even acknowledging me and like I said no eye contact. I understand she might be going through some things at work but she has no right to speak to me or anyone like that she has no idea what someone else might be going through.Awful service. What a horrible woman, I wish I would take my smile and my hello back she does not deserve it.Surely if you’re older too you should have some sort of courtesy - you understand you should say hello especially while working with the public?Anyways like I said will be cancelling my subscription and will for sure not be going back
Cafen Cheung
Food is ok and danish roll is a bit dry and egg is very stiff but in general is ok.Staffs are very friendly and very sweet.Well, Very quiet place during morning time and should be very cozy but toilet is Really dirty and smell BAD ??♀️??♀️??You may better pick another Pert during trip in UK
Alan
Worst pret I may have ever been to.I felt so bad about spending £16 there.I'll never get that back. Was I or were we in a bad place. No. It was an amazing day. After that too . It was Pret.
Calve Bent
We enjoyed a much needed coffee. Service from Thomas was amazing. Thank you for all the kindness you showed me and my family. It went a very long way amongst an ocean of strangers that is London.
Extremely rude man behind the bar. Toilet not clean below any
This is now the 87th Pret that I have visited here in London and it definitely was as much of a Pret as I expected it to be.
I visited this Pret quite often. But today I was let down by the lady at the counter. I ordered an iced drink with oat milk, clearly specifying my preference, and confirmed this twice (cuz she thought i just want oat milk). Yet at the end I was given a hot one. What made it worse was that instead of helping the customer and fixing the mistake, she insisted I ordered wrong. To save time, I just asked for ice cubes.It doesn't matter who made the mistake. But solving customer's request is the priority. I hope the staff can improve communication and rectify mistakes promptly in the future.
Super convenient to grab a quick coffe and a snack in the morning!
Lovely coffee
Sandwiches always underfilled and staff are rude. The really short guy with the beard needs an attitude check. His only job is to shout out what drink is in his hand, and hand it to the person who bought it. He can't even do this without behaving like a petulant little manchild. Looking at other reviews my experience is not unique. Judging by how empty the place is compared to the pret 100 yards away tells me everything about where this is going for them.
Don't appreciate the staff taking her temper out on the customer... She made a mistake herself and gave me the answer that it is my mistake of saying iced latte instead of cold latte? I just wonder what's wrong with saying iced latte? I know they are all very busy and being too busy can make people impatient. But I still won't go again.
They take too many orders in but too few people preparing the drinks, therefore long waiting time. They need a better system
RACIST Staff there, just had the most special time ever! The same woman appeared in other comments at that place is generously sharing her unique blend of aggression and rudeness. Shouting and educating seems to be her way of expressing sheer joy? Highly recommend for anyone seeking an unconventional and lively experience!
Food is ok just as other Pret do. But the service is terrible. I saw a staff who is black shouting to some Asians with no reasons. Feel horrible to be in a place with such obvious racism. I am Pret member for half the year and this is the only place I met such a thing. I don’t want to be rude but next time if I saw such a thing, I would record the process and press it in the social media or send complaints to their heads.
Restaurantji Recommends
I don’t usually leave reviews, but my goodness is this the worst Pret I have ever been to in my life.The staff are absolutely foul, bad mannered and unfriendly. Reading other reviews, I can see this is a universal experience. One woman in particular, an older woman is dripping with sarcasm and judgment.When I sit down with my pumpkin spice latte, I quickly realise that none of it is blended, and half way through the drink I’m met with chalky powder resultant of a very badly made drink. The quality of baristas here are very poor.The toilets are also absolutely disgusting. I spend 5 minutes waiting for a member of staff to leave the toilet - presumably cleaning or plunging it - and when she leaves very clearly lets me into the toilet. There is faeces smeared all over the seat, even AFTER cleaning; I can only imagine that they were halfway through the process when they’d let me in.A couple minutes later, I begin to hear tapping on the door persistently and two women (members of staff) complaining on the other side of the door. I open and they are waiting and pull a face at each other when I leave. I imagine they hadn’t finished cleaning properly, but my god - don’t let customers into the pooey toilet and then act frustrated!There are also some conspiracy theories sprawled over the door hinge in the bathroom. Not too off-putting, but made an altogether bizarre experience even more bizarre.Awful pret. Don’t enter
After waiting in a busy queue which Ofc I had no problem with as I understand it’s lunch time - to be served my a really rude older woman. She didn’t even greet me when I went up to her I asked her politely if she is serving she just nodded her head not a single word out of her mouth or eye contact I wanted to order a pumpkin spiced hot chocolate which I’m aware they do not have on their menu so I asked if it could me made she gave me the dirtiest look and said no!! we do not have this on the menu!! I said okay that’s fine as I just wanted to add the pumpkin spice to the hot chocolate I didn’t realise it was such a big deal (I have also worked in a cafe before…) and the other till lady had seen she was being rude so she offered to serve me and I proceeded to ask her again she obviously miss understood and thought I had ordered a drink already and I can’t “change it” I explained again that I would just like to order and she was okay but I told her not to worry as the queue was long it was very embarrassing and very rude - I will be cancelling my subscription.I work in a very busy customer service based environment too and honestly if you really don’t like your job you should just leave. I left embarrassed as I made such an effort to greet her as her face was so straight no eye contact and very sarcastic responses - “hi are you serving?.. YES??!!” Without even acknowledging me and like I said no eye contact. I understand she might be going through some things at work but she has no right to speak to me or anyone like that she has no idea what someone else might be going through.Awful service. What a horrible woman, I wish I would take my smile and my hello back she does not deserve it.Surely if you’re older too you should have some sort of courtesy - you understand you should say hello especially while working with the public?Anyways like I said will be cancelling my subscription and will for sure not be going back
Food is ok and danish roll is a bit dry and egg is very stiff but in general is ok.Staffs are very friendly and very sweet.Well, Very quiet place during morning time and should be very cozy but toilet is Really dirty and smell BAD ??♀️??♀️??You may better pick another Pert during trip in UK
Worst pret I may have ever been to.I felt so bad about spending £16 there.I'll never get that back. Was I or were we in a bad place. No. It was an amazing day. After that too . It was Pret.
We enjoyed a much needed coffee. Service from Thomas was amazing. Thank you for all the kindness you showed me and my family. It went a very long way amongst an ocean of strangers that is London.