This place used to be so reliable as our go to restaurant when visiting family in London. But now it’s roulette. Quality and taste of food has dropped significantly. We remember tasty food that you could look forward to.. Service has plummeted. We fondly remember the staff having smiles and being attentive.. what has happened? We are swerving for a while to explore other places to see how they do it.
Jenny R
My friend and I had a lovely evening here last week. Our food was great, service excellent and all the staff are really friendly and attentive - highly recommend this particular Prezzo!
Regina Mekhaeil
Ordered my main meal tonight to celebrate a special day today. £20 chicken dish . Sounds great on paper.It arrived, and I was stunned it looked basic and dry when it arrived. it didn't look appetising.Grilled chicken was dry, with no taste.Potato was boiled soft, no flavour sauce marinate. Sweet heart cabbage grilled no grilled smokey taste.I had to take my husbands fries sauce to add taste to my meal.Ordered burger bun to make a sandwhich trying to be creative with my meal. Got the bill. Charged £6.50 garlic bread for the burger bread. I was shocked. I refused to pay that because that's the cost close to a kids' meal, which looked and tasted better than my main.Staff who served us were polite he gets 5 stars. And was able to discount the 6.50 to reflect a more reasonable cost for burger bunsShame they couldn't accept my kids eat free voucher, which was valid until today, just not at all locations.Should have stuck with plan A and gone to Bills. They offered a 50% voucher including London location and probably wouldn't be served dry grilled chicken.
Catherine Gibbs
We ate here in January 2024 and were really disappointed with the stingy overpriced food. Not enough mozzarella or toppings on pizzas with massive crusts. The saltimbocca had hardly any “sauce” and a teeny scrap of prosciutto on top. The “potato Al forno” was just a baked potato with a few scores across the top and no seasoning - not even butter or salt. So disappointing. Service was good.
Dreamer51019219487
Come here everytime we are in london, service is quick and efficient with lovely staff. Food is amazing, if you’re thinking of visiting make sure to book because this place is constanly busy ( good sign)!
Laura L
We arrived here just before 6pm 4 days before Xmas with no booking, after Zizzi in Bow Street cancelled on us. The manager said he would try and find us a table. They were extremely busy, but within 15 minutes we were seated. The food was amazing, as always at Prezzo, and the service, despite how busy it was, was exceptional. All the staff we dealt with were happy, and smiling and had time for banter. We were so incredibly grateful to them for fitting 3 adults and 1 child in with no notice, post theatre trip for a Christmas treat. Our day could have been easily spoilt by Zizzi, but Prezzo to the rescue. Thank you once again for lovely food and even lovelier service. Many thanks "The Zizzi ladies"
Freddy
Excellent central branch. Welcoming atmosphere great food served by first class staff. Moderately priced 10/10
Peter M
Called, without reservation, after a matinée in a nearby theatre. Was shown a table in the basement and brought menus. Orders taken - eventually. Food arrived and was incorrect. It was soon exchanged for correct items. Parmesan requested - never arrived. Pepper mill didn’t work. Two of the dishes were pretty awful. The spaghetti bolognaise was akin to flabby pasta with mince and gravy poured over it. The lasagne, although served on a very hot cast iron platter was tepid in the middle. A dessert wax risked as well as a coffee for one guest. The ‘Best Ever Chocolate Cake’ was dried out. Some 15 minutes later the coffee ordered for one was delivered. The bill was outrageous given the quality and service. Such a shame as we’ve used this establishment before on several occasions. On a brighter side, the Pinot Grigio and Diet Pepsi was very nice.
Trem
One of the worst pizza we have ever eaten. The only positive thing is the very welcoming and smiling staff. Rest is waste of time and money. We couldn’t find a place in the nearby pubs so that was the only option. I recommend you to try other places.
Patricia Durbin
The manager is one of the best I’ve ever seen … he runs an amazingly efficient restaurant … and his staff reflect that … and we just love the food … fabulous experience … ??Vegetarian options: All excellent
I don’t normally review chain restaurants as they are normally very much the same and you know what to expect but I must make an exception for this restaurant as the staff were so efficient and on the ball especially the Italian manager who certainly knows how to run a good restaurant.
joknowles
We were told they don’t accept Tesco vouchers . Previous reviews state they do . Lazy service . Who obviously could not be bothered to work out how to use the vouchers . Very disappointed
Tracy Wilson
We called on the off chance after walking round London late evening that there would be availability, a Tuesday evening last week and there was.Shown straight away to a table, lovely young lady who looked after us.I had the Spaghetti Carbonara with chicken which was delicious and my husband had the Prezzo burger, we both had drinks and desserts too which were also great.Not to expensive for the area it is situated in. Definitely will be back if ever in London again.
Ed Rumley
Superb staff. We told them we had a show and they were so quick. The food was great. Do not go to pizza express around the corner. Their staff were hideously rude before we even sat down. Bravo Prezzo
Emma E
3/4 of us had same meal - chicken and mushroom sauce. Was cold. Questioned us when said cold “what all of them”?! Yes. Pretty sure when replaced had been put on another plate after microwaved as minimal sauce plus chips in the sauce. Not impressed. Prosecco good, dessert good but had better for the price.
This place used to be so reliable as our go to restaurant when visiting family in London. But now it’s roulette. Quality and taste of food has dropped significantly. We remember tasty food that you could look forward to.. Service has plummeted. We fondly remember the staff having smiles and being attentive.. what has happened? We are swerving for a while to explore other places to see how they do it.
My friend and I had a lovely evening here last week. Our food was great, service excellent and all the staff are really friendly and attentive - highly recommend this particular Prezzo!
Ordered my main meal tonight to celebrate a special day today. £20 chicken dish . Sounds great on paper.It arrived, and I was stunned it looked basic and dry when it arrived. it didn't look appetising.Grilled chicken was dry, with no taste.Potato was boiled soft, no flavour sauce marinate. Sweet heart cabbage grilled no grilled smokey taste.I had to take my husbands fries sauce to add taste to my meal.Ordered burger bun to make a sandwhich trying to be creative with my meal. Got the bill. Charged £6.50 garlic bread for the burger bread. I was shocked. I refused to pay that because that's the cost close to a kids' meal, which looked and tasted better than my main.Staff who served us were polite he gets 5 stars. And was able to discount the 6.50 to reflect a more reasonable cost for burger bunsShame they couldn't accept my kids eat free voucher, which was valid until today, just not at all locations.Should have stuck with plan A and gone to Bills. They offered a 50% voucher including London location and probably wouldn't be served dry grilled chicken.
We ate here in January 2024 and were really disappointed with the stingy overpriced food. Not enough mozzarella or toppings on pizzas with massive crusts. The saltimbocca had hardly any “sauce” and a teeny scrap of prosciutto on top. The “potato Al forno” was just a baked potato with a few scores across the top and no seasoning - not even butter or salt. So disappointing. Service was good.
Come here everytime we are in london, service is quick and efficient with lovely staff. Food is amazing, if you’re thinking of visiting make sure to book because this place is constanly busy ( good sign)!
We arrived here just before 6pm 4 days before Xmas with no booking, after Zizzi in Bow Street cancelled on us. The manager said he would try and find us a table. They were extremely busy, but within 15 minutes we were seated. The food was amazing, as always at Prezzo, and the service, despite how busy it was, was exceptional. All the staff we dealt with were happy, and smiling and had time for banter. We were so incredibly grateful to them for fitting 3 adults and 1 child in with no notice, post theatre trip for a Christmas treat. Our day could have been easily spoilt by Zizzi, but Prezzo to the rescue. Thank you once again for lovely food and even lovelier service. Many thanks "The Zizzi ladies"
Excellent central branch. Welcoming atmosphere great food served by first class staff. Moderately priced 10/10
Called, without reservation, after a matinée in a nearby theatre. Was shown a table in the basement and brought menus. Orders taken - eventually. Food arrived and was incorrect. It was soon exchanged for correct items. Parmesan requested - never arrived. Pepper mill didn’t work. Two of the dishes were pretty awful. The spaghetti bolognaise was akin to flabby pasta with mince and gravy poured over it. The lasagne, although served on a very hot cast iron platter was tepid in the middle. A dessert wax risked as well as a coffee for one guest. The ‘Best Ever Chocolate Cake’ was dried out. Some 15 minutes later the coffee ordered for one was delivered. The bill was outrageous given the quality and service. Such a shame as we’ve used this establishment before on several occasions. On a brighter side, the Pinot Grigio and Diet Pepsi was very nice.
One of the worst pizza we have ever eaten. The only positive thing is the very welcoming and smiling staff. Rest is waste of time and money. We couldn’t find a place in the nearby pubs so that was the only option. I recommend you to try other places.
The manager is one of the best I’ve ever seen … he runs an amazingly efficient restaurant … and his staff reflect that … and we just love the food … fabulous experience … ??Vegetarian options: All excellent
Restaurantji Recommends
I don’t normally review chain restaurants as they are normally very much the same and you know what to expect but I must make an exception for this restaurant as the staff were so efficient and on the ball especially the Italian manager who certainly knows how to run a good restaurant.
We were told they don’t accept Tesco vouchers . Previous reviews state they do . Lazy service . Who obviously could not be bothered to work out how to use the vouchers . Very disappointed
We called on the off chance after walking round London late evening that there would be availability, a Tuesday evening last week and there was.Shown straight away to a table, lovely young lady who looked after us.I had the Spaghetti Carbonara with chicken which was delicious and my husband had the Prezzo burger, we both had drinks and desserts too which were also great.Not to expensive for the area it is situated in. Definitely will be back if ever in London again.
Superb staff. We told them we had a show and they were so quick. The food was great. Do not go to pizza express around the corner. Their staff were hideously rude before we even sat down. Bravo Prezzo
3/4 of us had same meal - chicken and mushroom sauce. Was cold. Questioned us when said cold “what all of them”?! Yes. Pretty sure when replaced had been put on another plate after microwaved as minimal sauce plus chips in the sauce. Not impressed. Prosecco good, dessert good but had better for the price.