My boyfriend and I went to this bar on Saturday night for drinks and I paid £24.50 for 2 Gin&T. Just after a sip I realised that my phone is missing and O left it at another bar we went before. My boyfriend ran to the place to get my phone but he was refused the entry on his return. The guards were very rude with him and pushing him. None of us was drunk or misbehaving to be treated like that. We were it informed about the re-entry not allowed policy and my boyfriend wouldn’t have gone out if my phone wasn’t missing. This was a genuine problem and the manager should have helped us to resolve if the guards couldn’t but the manager also asked me to leave, refused to refund for the drinks I paid for or let me take the drinks out in plastic glasses. In the end one of the guards pushed me out of the place. Please don’t give business to this place. They are rude and unfair. I will warn all my friends to not go. They take advantage of the re-entry policy to rip off people. Beware!
Austyn K
Amazing service great atmosphere food was good and nice selection of drinks highly recommended will defo book again! Staff were lovely
Getaway18510621777
So BEWARE they charge you an automatic gratuity on weekends and holidays even if it is just 1 or 2 people. And then they give you the legend of what you should tip them. So your tipping them on their tip. Just fyi. We will not be going back on any weekend or holiday e er again!!!!! A little dissatisfied because I used to like them.
Rob G
I went to the Big Chill at King's Cross for dinner with my sister. Staff were friendly and helpful when ordering drinks, food and asking about the menu and when the kitchen would be open. Loads of tables/chairs so able to find seats easily. The music was a bit on the loud side and you had to shout if you wanted to have a conversation. The reason for the low rating is because of the number of fragments of bone I encountered when eating my Devil's Bacon Burger - 10 fragments to be precise. This does prompt numerous questions regarding the quality of the meat and/or the preparation of it. The photos I've attached speak for themselves - I would avoid the burgers unless you have an all inclusive dental plan in place before your visit.
Tara B
Great atmosphere for a bottomless brunch with friends! One of my favourites in London - the staff were super fun and drinks always flowing ?
lizzief1416
Through the TagVenue booking system, I was recommend to hire the 'The Hide' for a surprise birthday party for 25-30 people. Firstly, The Hide is too small to accommodate this number of people so it should not be recommended by staff. Secondly, the security staff were extremely rude to our party. They refused entry to a 19 year old guest (the brother of the birthday boy) despite them being accompanied by their parents. I was told it was my fault for not reading the booking terms and conditions. I showed the booking terms and conditions, it said nothing about an age policy. The security staff then got the manager who was very kind and accommodating and allowed the 19 year old to enter. However, due to the issues with security, we had to tell the birthday boy about the surprise as it took ~30 minutes to sort out. The situation was distressing for the 19 year old and it ruined a month of planning - I would not recommend this venue for important events.
deynahleigh
We popped into the big chill as we seen how good there deals were. Food was absolutely amazing. My partner had a burger and I had the chicken strips they both were 10/10. Cocktails were also lovely we really enjoyed eating with a cocktail on there lovely upstairs outside terrace. Was lovely way to end our trip to London before heading to King's Cross for our train home.
xbextacyx
We dropped into this place after seeing they had a £10 lunch deal, and we were not disappointed! It included any burger from the menu, chips and a drink. I had the cheese burger which was very tasty and high quality, but the fries were the real star of the show here. I don't know what seasoning they use on the chips but the flavour was unreal. Friendly staff and a chilled vibe, love it!
amyswindell
I pre-booked an area for my work colleagues. The process was really straight forward and the staff were super helpful with sending menus over. I pre-ordered drinks and food due to the large quantity. The drinks were ready & chilled when i arrived. The staff were super friendly and attentive and gave me regular updates, regarding the food. We had the table booked until the end but went to an Escape Room in-between. When asking about the drinks being left they said they would hold our space for us. We had some chips for on the go to the escape room too which was really appreciated. When coming back, our drinks were still available and the food had just been brought out which was great timing. The food was super tasty! Really great bar, has a DJ and music playing too. Thank you again to the staff, we had a great time!
Amazing energy and positive energy from the staff members, especially Denver behind the bar! She served us drinks in great timing and even with an extremely busy bar, she was so friendly and connected with me and my friend which made us feel seen in a big sea of customers! ? Even before my friend and I got in, we had a lovely interaction with the security and they were so friendly and went the extra mile to make sure that we were happy and in good spirits. Always look forward to coming to The Big Chill for the easy atmosphere, great music from the DJ and great dance floor! Special mention to the staff who were so swift with cleaning up a couple of broken glasses from the dance floor so quickly which shows care for the customers so as to not get hurt with bits of glass or wet floors! Thanks to everyone there for a great night! See you all again soon! Xx
JamesL8765
We went to Big Chill for a colleague’s leaving drinks on Wednesday 10th August. Downstairs staff were great, and were accommodating when we moved up to the roof terrace to get the sun. Once we were up there, there was a bartender on upstairs bar who couldn’t have been more dismissive or rude - for no reason at all. She got angry because I wanted to order food but couldn’t remember the table number. I asked if I could have a margarita and her response was “no, go downstairs”. Continually sighing and huffing at anything. We definitely won’t be coming back just for that one reason….we wouldn’t like to encounter her again!
Beverley2702
Has a fabulous afternoon on the rooftop terrace, enjoying the bottomless prosecco brunch...Flora and Diana were the most attentive waitresses, barely had a sip, before the glass was topped up again. Food was good ( has the Mexican skillet), would definitely visit again. Thank you
Debra18096July
Best service ever at a bottomless brunch! Drinks were never empty courtesy of Diana and Flora. Always pleasant and smiling, nothing too much trouble. Food good and brought out promptly. My only gripe? Uncomfortable seats, a seat pad would have made all the difference. Thank you!
Njosborn26
Booked for a birthday. Was advised roof terrace no bookings taken on a Saturday but tables available on a first come first serve bases . Booked a table inside instead . On arrival asked if Terrace was available . Then to be told not till after 5pm as bottom less brunch served . Was not advised of this at all in booking and emails shown confirmed this . Manager agreed misunderstanding so bottle of bubbles given . All ok until try to order food , then advised only menu was brunch menu . Again no where on website does it state this . Manager said it did and was rude about it . Have checked and it doesn’t . Friend tried to get a bottle of champagne . They had sold out but then tried to push Prosecco for inflated price . Very disappointing - attitude of manager was shocking . Rolling eyes at people . We were not alone on speaking to people . Please don’t waste your money here . Rude manager and poor service .
Nice place and food was very good
My boyfriend and I went to this bar on Saturday night for drinks and I paid £24.50 for 2 Gin&T. Just after a sip I realised that my phone is missing and O left it at another bar we went before. My boyfriend ran to the place to get my phone but he was refused the entry on his return. The guards were very rude with him and pushing him. None of us was drunk or misbehaving to be treated like that. We were it informed about the re-entry not allowed policy and my boyfriend wouldn’t have gone out if my phone wasn’t missing. This was a genuine problem and the manager should have helped us to resolve if the guards couldn’t but the manager also asked me to leave, refused to refund for the drinks I paid for or let me take the drinks out in plastic glasses. In the end one of the guards pushed me out of the place. Please don’t give business to this place. They are rude and unfair. I will warn all my friends to not go. They take advantage of the re-entry policy to rip off people. Beware!
Amazing service great atmosphere food was good and nice selection of drinks highly recommended will defo book again! Staff were lovely
So BEWARE they charge you an automatic gratuity on weekends and holidays even if it is just 1 or 2 people. And then they give you the legend of what you should tip them. So your tipping them on their tip. Just fyi. We will not be going back on any weekend or holiday e er again!!!!! A little dissatisfied because I used to like them.
I went to the Big Chill at King's Cross for dinner with my sister. Staff were friendly and helpful when ordering drinks, food and asking about the menu and when the kitchen would be open. Loads of tables/chairs so able to find seats easily. The music was a bit on the loud side and you had to shout if you wanted to have a conversation. The reason for the low rating is because of the number of fragments of bone I encountered when eating my Devil's Bacon Burger - 10 fragments to be precise. This does prompt numerous questions regarding the quality of the meat and/or the preparation of it. The photos I've attached speak for themselves - I would avoid the burgers unless you have an all inclusive dental plan in place before your visit.
Great atmosphere for a bottomless brunch with friends! One of my favourites in London - the staff were super fun and drinks always flowing ?
Through the TagVenue booking system, I was recommend to hire the 'The Hide' for a surprise birthday party for 25-30 people. Firstly, The Hide is too small to accommodate this number of people so it should not be recommended by staff. Secondly, the security staff were extremely rude to our party. They refused entry to a 19 year old guest (the brother of the birthday boy) despite them being accompanied by their parents. I was told it was my fault for not reading the booking terms and conditions. I showed the booking terms and conditions, it said nothing about an age policy. The security staff then got the manager who was very kind and accommodating and allowed the 19 year old to enter. However, due to the issues with security, we had to tell the birthday boy about the surprise as it took ~30 minutes to sort out. The situation was distressing for the 19 year old and it ruined a month of planning - I would not recommend this venue for important events.
We popped into the big chill as we seen how good there deals were. Food was absolutely amazing. My partner had a burger and I had the chicken strips they both were 10/10. Cocktails were also lovely we really enjoyed eating with a cocktail on there lovely upstairs outside terrace. Was lovely way to end our trip to London before heading to King's Cross for our train home.
We dropped into this place after seeing they had a £10 lunch deal, and we were not disappointed! It included any burger from the menu, chips and a drink. I had the cheese burger which was very tasty and high quality, but the fries were the real star of the show here. I don't know what seasoning they use on the chips but the flavour was unreal. Friendly staff and a chilled vibe, love it!
I pre-booked an area for my work colleagues. The process was really straight forward and the staff were super helpful with sending menus over. I pre-ordered drinks and food due to the large quantity. The drinks were ready & chilled when i arrived. The staff were super friendly and attentive and gave me regular updates, regarding the food. We had the table booked until the end but went to an Escape Room in-between. When asking about the drinks being left they said they would hold our space for us. We had some chips for on the go to the escape room too which was really appreciated. When coming back, our drinks were still available and the food had just been brought out which was great timing. The food was super tasty! Really great bar, has a DJ and music playing too. Thank you again to the staff, we had a great time!
Restaurantji Recommends
Amazing energy and positive energy from the staff members, especially Denver behind the bar! She served us drinks in great timing and even with an extremely busy bar, she was so friendly and connected with me and my friend which made us feel seen in a big sea of customers! ? Even before my friend and I got in, we had a lovely interaction with the security and they were so friendly and went the extra mile to make sure that we were happy and in good spirits. Always look forward to coming to The Big Chill for the easy atmosphere, great music from the DJ and great dance floor! Special mention to the staff who were so swift with cleaning up a couple of broken glasses from the dance floor so quickly which shows care for the customers so as to not get hurt with bits of glass or wet floors! Thanks to everyone there for a great night! See you all again soon! Xx
We went to Big Chill for a colleague’s leaving drinks on Wednesday 10th August. Downstairs staff were great, and were accommodating when we moved up to the roof terrace to get the sun. Once we were up there, there was a bartender on upstairs bar who couldn’t have been more dismissive or rude - for no reason at all. She got angry because I wanted to order food but couldn’t remember the table number. I asked if I could have a margarita and her response was “no, go downstairs”. Continually sighing and huffing at anything. We definitely won’t be coming back just for that one reason….we wouldn’t like to encounter her again!
Has a fabulous afternoon on the rooftop terrace, enjoying the bottomless prosecco brunch...Flora and Diana were the most attentive waitresses, barely had a sip, before the glass was topped up again. Food was good ( has the Mexican skillet), would definitely visit again. Thank you
Best service ever at a bottomless brunch! Drinks were never empty courtesy of Diana and Flora. Always pleasant and smiling, nothing too much trouble. Food good and brought out promptly. My only gripe? Uncomfortable seats, a seat pad would have made all the difference. Thank you!
Booked for a birthday. Was advised roof terrace no bookings taken on a Saturday but tables available on a first come first serve bases . Booked a table inside instead . On arrival asked if Terrace was available . Then to be told not till after 5pm as bottom less brunch served . Was not advised of this at all in booking and emails shown confirmed this . Manager agreed misunderstanding so bottle of bubbles given . All ok until try to order food , then advised only menu was brunch menu . Again no where on website does it state this . Manager said it did and was rude about it . Have checked and it doesn’t . Friend tried to get a bottle of champagne . They had sold out but then tried to push Prosecco for inflated price . Very disappointing - attitude of manager was shocking . Rolling eyes at people . We were not alone on speaking to people . Please don’t waste your money here . Rude manager and poor service .