I booked a table online several days in advance for a table on Boxing Day for dinner after seeing a West End show. On the morning of Boxing Day they rang me up to say they were shutting early and could not honour my booking. I asked them why they accepted it in the first place and they said they had forgotten to adjust the settings on their website. I asked to speak to a manager and was promised a call back. Over a week later and I am still waiting.
Mariama Right Here
Delicious food, especially the vegan rainbow lasagne. Great service.
Michelle Grant
Went here for a quick lunch with my mum and partner.Our overall experience was a negative one due to the rudeness of a waitress called Clara.She was abrupt, unfriendly, and hostile. If she was like that with us, I cannot imagine what she is like with other customers.I would like management to contact me so I can discuss this further because I am shocked she is working in customer service.We spoke with the senior and informed we would be removing service charge. If she treated us the way she did I am sure she is losing your business money because no one should pay service if they have to have her waiting on them.Food was good, so such a shame the other elements of a great dining experience were ruined with her attitude.I won't be coming to this branch again. Luckily it is frequented by tourists who do not stay in the UK so probably have no opinion on poor treatment.
Andy Cooper
We decided on Italian food and hadn't booked a table after going to a show between Christmas and New year so London was as you'd expect really busy. We didn't have to wait long to get a table and our waitress came over and took our drinks order.We decided on starters of cheesy garlic bread, calamari and brushetta. Personally the garlic bread and calamari were great value for money but the brushetta seemed overpriced for the mount of food on the plate.Main meals we had were chorizo carbonara, prawn pasta and the sticky pig pizza.All good large portions but took over an hour from our starters to come along. This seemed too long for a restaurant that wasn't completely full.Service was ok, and automatically included in the bill. The ability to order from the table and pay online was useful.Reasonable meal, longer than I'd like to wait. Roughly £30 per head with a drink.Dietary restrictions: We were asked on arrival and the menu had a qr code for ingredients.
P Moon
Very peculiar... We went to see a show at the theatre across the road. Knowing the show would end at about 10:15pm we thought we should make a reservation for after this. We saw the Zizzi across the street so thought it a good option. I went on the website to see if we could make a reservation, it allows for reservation up to 10:45pm as it closes at 11. Made a reservation for 10:30I had my phone on silent obviously during the show. I had a missed call from a London number.. We got over to the restaurant at 10:15 and the place was empty and the waitress said we're closed. (This was Saturday and they are open until 11 according to the website)We said we had a reservation for 10:30 (so we were actually early).. Apparently they called me at 10 to see if we were coming.. Not sure why as our reservation was for 10:30!... she begrudgingly showed us to a table and said we have to order quick... We considered leaving but didn't know where else to go at that time.. We ordered but just felt uncomfortable and rushed. The waitress then switched modes and was very friendly.. The food was nice but the experience wasn't. Either you can make reservation for that time or not, you are open until 11 or not.. Get your facts straight.
Luke Wilson
Food is generally okay. They automatically add on an ‘Optional Tip’ of 10%. Not sure why this is automatically added as the purpose of the tip is to reward good service and not something that should be automatically added to a bill regardless of service. Most people would feel awkward about asking this to be removed which is probably what they are counting on. Also weren’t able to use our vouchers because of the amount of rules they have added to the terms and conditions. Not a great experience.
emma webborn
fantastic meal, really delicious food & lovely warm welcoming atmosphere. The staff went above and beyond to ensure the kids got what they wanted. No ridiculous toddler request was too much, and Karolina in particular ensured I didn't feel bad for my daughter's requests and changes.If made lunch out with kids enjoyable!! Which is quite the accolade! Thank you
Voyage01597589164
Service was good. Food nice and hot. Long wait time but had cool hats. Was very busy bare in mind four stars out of five……..
Karen Fell
We went to Zizzi’s on Saturday lunchtime, precooked a table for 7 people inc kids.Unfortunately our plans had changed but we were suitably accommodated, with a great attitude thanks to Thomas. Children were well catered for, with a great kids menu, adults were served with delicious cocktails and wine. We then asked if 2 more could join our party. We were promptly moved to a more accommodating table again with Thomas’s help. Monica over saw our every request and dealt with everything very efficiently, she was fantastic!Would would definitely like to come back to Zizzi and perhaps look at their other branches around the country, but of course they won’t have Thomas and the wonderful Monica. Thank you.
Bipin Joshi
We had booked it prior to attending a theatre nearby. The service was slow and we were rushed to finish so we could go to the theatre.
Ridiculous waiting time!! We went for a pre theatre dinner on a Thursday night, but we had to wait an hour for the starters and in the end we had no time to get desserts because the restaurant was too busy and waiting time too long. I understand the company wants to make money sitting everyone but they should prioritise the customers that are already waiting for their food
Adam (Reedysays)
Frequently visit and as normal a great service. Food was prompt & tasty as usual, fresh ingredients and prepared.Slight confusion with order and app however minor inconvenience.I do have to mention the facilities which for such a location were very poorly maintained. Hand drier out of use, floor covered in urinal overspill and no hand towels/paper available. It was apparent this had been this way for some time which is a shame.Polite staff and good service as always, so a hiccup that I hope will be resolved soon!Vegetarian options: Good vegan options and availability to modify ‘regular’ dishes to V or Ve
saurabh bondarde
Loved the food. Pasta didnt have salt but was flavourful. Rainbow vegan lasagne was good but a bit oily! Fudge vegan cake was to die for. We got 25% weekday offer ^_^Vegetarian options: Clearly labelled allergens and filter by allergen feature on menu!Dietary restrictions: Vegan and veg options well marked and available! Vegan fudge cake is must try!!
Rhiannon D
Visited Zizzi’s after watching a show across the road , to use a gift card given to me as a birthday present. Arrived a few minutes earlier and was seated immediately , within minutes of sitting down we were asked what we wanted to eat and was told that the festive menu would take 1.5 hrs so if we were in a rush then we shouldn’t bother with it , I can’t fault the food as it was delicious but when we came to pay I said that we had a gift card to use and there was £50 on there , handed it over to the waitress ( may have been a manger as she was in a suit) for her to swipe on the machine and it showed it had declined due to the expiry date, she then asked when we’d gotten it , so I explained if was a present at the end of October , she then said well it’s expired , tried it again with a lower amount and again it declined , she then became a little accusatory as if it was a dodgy gift card and when I tried to explain the situation( and was getting upset) she basically said not our problem talk to the head office and thrust the card machine under my nose for payment , she also tutted when I asked her to remove the ‘optional’ tip from the bill
Julie R
Very expensive and small portions. But the worst thing was when we were on our way out of the restaurant we witnessed the chef dipping his fingers into a plate of food on the kitchen side, he appeared to be testing the temperature of the food after a customer returned it. The waitress suggesting that it was cold. ??
I booked a table online several days in advance for a table on Boxing Day for dinner after seeing a West End show. On the morning of Boxing Day they rang me up to say they were shutting early and could not honour my booking. I asked them why they accepted it in the first place and they said they had forgotten to adjust the settings on their website. I asked to speak to a manager and was promised a call back. Over a week later and I am still waiting.
Delicious food, especially the vegan rainbow lasagne. Great service.
Went here for a quick lunch with my mum and partner.Our overall experience was a negative one due to the rudeness of a waitress called Clara.She was abrupt, unfriendly, and hostile. If she was like that with us, I cannot imagine what she is like with other customers.I would like management to contact me so I can discuss this further because I am shocked she is working in customer service.We spoke with the senior and informed we would be removing service charge. If she treated us the way she did I am sure she is losing your business money because no one should pay service if they have to have her waiting on them.Food was good, so such a shame the other elements of a great dining experience were ruined with her attitude.I won't be coming to this branch again. Luckily it is frequented by tourists who do not stay in the UK so probably have no opinion on poor treatment.
We decided on Italian food and hadn't booked a table after going to a show between Christmas and New year so London was as you'd expect really busy. We didn't have to wait long to get a table and our waitress came over and took our drinks order.We decided on starters of cheesy garlic bread, calamari and brushetta. Personally the garlic bread and calamari were great value for money but the brushetta seemed overpriced for the mount of food on the plate.Main meals we had were chorizo carbonara, prawn pasta and the sticky pig pizza.All good large portions but took over an hour from our starters to come along. This seemed too long for a restaurant that wasn't completely full.Service was ok, and automatically included in the bill. The ability to order from the table and pay online was useful.Reasonable meal, longer than I'd like to wait. Roughly £30 per head with a drink.Dietary restrictions: We were asked on arrival and the menu had a qr code for ingredients.
Very peculiar... We went to see a show at the theatre across the road. Knowing the show would end at about 10:15pm we thought we should make a reservation for after this. We saw the Zizzi across the street so thought it a good option. I went on the website to see if we could make a reservation, it allows for reservation up to 10:45pm as it closes at 11. Made a reservation for 10:30I had my phone on silent obviously during the show. I had a missed call from a London number.. We got over to the restaurant at 10:15 and the place was empty and the waitress said we're closed. (This was Saturday and they are open until 11 according to the website)We said we had a reservation for 10:30 (so we were actually early).. Apparently they called me at 10 to see if we were coming.. Not sure why as our reservation was for 10:30!... she begrudgingly showed us to a table and said we have to order quick... We considered leaving but didn't know where else to go at that time.. We ordered but just felt uncomfortable and rushed. The waitress then switched modes and was very friendly.. The food was nice but the experience wasn't. Either you can make reservation for that time or not, you are open until 11 or not.. Get your facts straight.
Food is generally okay. They automatically add on an ‘Optional Tip’ of 10%. Not sure why this is automatically added as the purpose of the tip is to reward good service and not something that should be automatically added to a bill regardless of service. Most people would feel awkward about asking this to be removed which is probably what they are counting on. Also weren’t able to use our vouchers because of the amount of rules they have added to the terms and conditions. Not a great experience.
fantastic meal, really delicious food & lovely warm welcoming atmosphere. The staff went above and beyond to ensure the kids got what they wanted. No ridiculous toddler request was too much, and Karolina in particular ensured I didn't feel bad for my daughter's requests and changes.If made lunch out with kids enjoyable!! Which is quite the accolade! Thank you
Service was good. Food nice and hot. Long wait time but had cool hats. Was very busy bare in mind four stars out of five……..
We went to Zizzi’s on Saturday lunchtime, precooked a table for 7 people inc kids.Unfortunately our plans had changed but we were suitably accommodated, with a great attitude thanks to Thomas. Children were well catered for, with a great kids menu, adults were served with delicious cocktails and wine. We then asked if 2 more could join our party. We were promptly moved to a more accommodating table again with Thomas’s help. Monica over saw our every request and dealt with everything very efficiently, she was fantastic!Would would definitely like to come back to Zizzi and perhaps look at their other branches around the country, but of course they won’t have Thomas and the wonderful Monica. Thank you.
We had booked it prior to attending a theatre nearby. The service was slow and we were rushed to finish so we could go to the theatre.
Restaurantji Recommends
Ridiculous waiting time!! We went for a pre theatre dinner on a Thursday night, but we had to wait an hour for the starters and in the end we had no time to get desserts because the restaurant was too busy and waiting time too long. I understand the company wants to make money sitting everyone but they should prioritise the customers that are already waiting for their food
Frequently visit and as normal a great service. Food was prompt & tasty as usual, fresh ingredients and prepared.Slight confusion with order and app however minor inconvenience.I do have to mention the facilities which for such a location were very poorly maintained. Hand drier out of use, floor covered in urinal overspill and no hand towels/paper available. It was apparent this had been this way for some time which is a shame.Polite staff and good service as always, so a hiccup that I hope will be resolved soon!Vegetarian options: Good vegan options and availability to modify ‘regular’ dishes to V or Ve
Loved the food. Pasta didnt have salt but was flavourful. Rainbow vegan lasagne was good but a bit oily! Fudge vegan cake was to die for. We got 25% weekday offer ^_^Vegetarian options: Clearly labelled allergens and filter by allergen feature on menu!Dietary restrictions: Vegan and veg options well marked and available! Vegan fudge cake is must try!!
Visited Zizzi’s after watching a show across the road , to use a gift card given to me as a birthday present. Arrived a few minutes earlier and was seated immediately , within minutes of sitting down we were asked what we wanted to eat and was told that the festive menu would take 1.5 hrs so if we were in a rush then we shouldn’t bother with it , I can’t fault the food as it was delicious but when we came to pay I said that we had a gift card to use and there was £50 on there , handed it over to the waitress ( may have been a manger as she was in a suit) for her to swipe on the machine and it showed it had declined due to the expiry date, she then asked when we’d gotten it , so I explained if was a present at the end of October , she then said well it’s expired , tried it again with a lower amount and again it declined , she then became a little accusatory as if it was a dodgy gift card and when I tried to explain the situation( and was getting upset) she basically said not our problem talk to the head office and thrust the card machine under my nose for payment , she also tutted when I asked her to remove the ‘optional’ tip from the bill
Very expensive and small portions. But the worst thing was when we were on our way out of the restaurant we witnessed the chef dipping his fingers into a plate of food on the kitchen side, he appeared to be testing the temperature of the food after a customer returned it. The waitress suggesting that it was cold. ??