Had a bad experience at another sushi place so thought I would give itsu a try and was so pleasantly surprised! The staff were so kind and helpful and the food tasted amazing! Would definitely recommend stopping by! My new favourite spot!
Kashif Husain
Limited seating but otherwise everything you expect from itsu. Good staff and reliable, quality food.Edit: I'm not complaining about the seating being limited. Just saying it's more of a takeaway branch but with a few outdoor tables. ?
jumana kh
Paulo is the best he is very kindly and professional thank
Elle Aerts
Best noodles ???? quick self service. A few seats normally one free. Friendly staff.
Saleem Gul
Sat outside on a beautiful sunny day. Not too many tables though. Food is okay and they have deals so look put for them. Place is quite small.
Thomas Chandler
Excellent and courteous service
H Wu
I love their takeaways. I had their takeaways at covent garden / charging cross location three nights in a row (and i am only staying in london for 10 days. lol). Fresh fish/veggie and relatively inexpensive. If you are solo, i recommend take away — they print toilet code on the receipt — it means you cannot use the toilet to wash your hand until after you pay your food. I was left with the option of bringing my food into toilet with me or not washing my hand before eating — so I brought the food back to my hotel room and enjoy it (with some wine and desserts :-)). I wish they expand this chain restaurant to US DC or NYC!p.s. For chain restaurants, maybe management can consider doing what Starbucks does - anyone can use the toilet with or without purchases.
Marius
Even was 41 minutes before closing time,I was rushed to choose and pay by the staff , which was polite and a nice presence, who want to help and increase productivity, but not trained for it!Disappointed , other itsu shops was much better
Deborah Holland Regency Recruitment
Excellent salmon maki. Good range of vegan, gluten-free, and snack options. A little expensive but worth it for the health kick.
Talal Jabari
A Pret-a-manger- style restaurant only this is Japanese food.There are a dozen different sushi options and better yet, hot options that are ready within minutes.It is mediocre 3-star Japanese food if I'm being generous, but the convenience is where it earns the 4th star.
OVERDUE: I found a STONE /concrete-looking piece in the Chicken Soup on 9 November 22; brought it back and was refunded, the manager, however, was extremely defensive, refused to give his name initially. I was contacted by the Itsu rep on 15 November 22 , Shari Coakley, via email, and was offered a voucher for a meal 'you can have your next meal on us' (which I refused);I have inquired whether the stone was sent to the lab for a proper analysis, NEVER heard back !!!
Roksana Zinchenko
OVERDUE: I found a STONE /concrete-looking piece in the Chicken Soup on 9 November 22; brought it back and was refunded, the manager, however, was extremely defensive, refused to give his name initially. I was contacted by the Itsu rep on 15 November 22 , Shari Coakley, via email, and was offered a voucher for a meal 'you can have your next meal on us' (which I refused);I have inquired whether the stone was sent to the lab for a proper analysis, NEVER heard back !!!
Henry Harry
Something very fishy going on here and I’m not talking about the sushi.Big sign outside advertising half price sushi, go inside pick some sushi, the manager directs me to the self check out and swiftly disappears as I process my order.No half pricing applied at self check out. YOU MUST MAKE A SPECIAL REQUEST FOR ADVERTISED PRICING.It can only be applied at the staff assisted checkout.Very poor business, and there were 3 other people in the store paying double the advertised price.Terrible terrible business practice ???
Teresa Griffith
As others have said, the bright smile and customer service are second to none. Devastated to read they are closed on Tuesday and Wednesday. I feel like venturing around there just to check!
Woody Gunstone
Great sushi, great staff, brilliant prices even in central London. Would recommend ?
Had a bad experience at another sushi place so thought I would give itsu a try and was so pleasantly surprised! The staff were so kind and helpful and the food tasted amazing! Would definitely recommend stopping by! My new favourite spot!
Limited seating but otherwise everything you expect from itsu. Good staff and reliable, quality food.Edit: I'm not complaining about the seating being limited. Just saying it's more of a takeaway branch but with a few outdoor tables. ?
Paulo is the best he is very kindly and professional thank
Best noodles ???? quick self service. A few seats normally one free. Friendly staff.
Sat outside on a beautiful sunny day. Not too many tables though. Food is okay and they have deals so look put for them. Place is quite small.
Excellent and courteous service
I love their takeaways. I had their takeaways at covent garden / charging cross location three nights in a row (and i am only staying in london for 10 days. lol). Fresh fish/veggie and relatively inexpensive. If you are solo, i recommend take away — they print toilet code on the receipt — it means you cannot use the toilet to wash your hand until after you pay your food. I was left with the option of bringing my food into toilet with me or not washing my hand before eating — so I brought the food back to my hotel room and enjoy it (with some wine and desserts :-)). I wish they expand this chain restaurant to US DC or NYC!p.s. For chain restaurants, maybe management can consider doing what Starbucks does - anyone can use the toilet with or without purchases.
Even was 41 minutes before closing time,I was rushed to choose and pay by the staff , which was polite and a nice presence, who want to help and increase productivity, but not trained for it!Disappointed , other itsu shops was much better
Excellent salmon maki. Good range of vegan, gluten-free, and snack options. A little expensive but worth it for the health kick.
A Pret-a-manger- style restaurant only this is Japanese food.There are a dozen different sushi options and better yet, hot options that are ready within minutes.It is mediocre 3-star Japanese food if I'm being generous, but the convenience is where it earns the 4th star.
Restaurantji Recommends
OVERDUE: I found a STONE /concrete-looking piece in the Chicken Soup on 9 November 22; brought it back and was refunded, the manager, however, was extremely defensive, refused to give his name initially. I was contacted by the Itsu rep on 15 November 22 , Shari Coakley, via email, and was offered a voucher for a meal 'you can have your next meal on us' (which I refused);I have inquired whether the stone was sent to the lab for a proper analysis, NEVER heard back !!!
OVERDUE: I found a STONE /concrete-looking piece in the Chicken Soup on 9 November 22; brought it back and was refunded, the manager, however, was extremely defensive, refused to give his name initially. I was contacted by the Itsu rep on 15 November 22 , Shari Coakley, via email, and was offered a voucher for a meal 'you can have your next meal on us' (which I refused);I have inquired whether the stone was sent to the lab for a proper analysis, NEVER heard back !!!
Something very fishy going on here and I’m not talking about the sushi.Big sign outside advertising half price sushi, go inside pick some sushi, the manager directs me to the self check out and swiftly disappears as I process my order.No half pricing applied at self check out. YOU MUST MAKE A SPECIAL REQUEST FOR ADVERTISED PRICING.It can only be applied at the staff assisted checkout.Very poor business, and there were 3 other people in the store paying double the advertised price.Terrible terrible business practice ???
As others have said, the bright smile and customer service are second to none. Devastated to read they are closed on Tuesday and Wednesday. I feel like venturing around there just to check!
Great sushi, great staff, brilliant prices even in central London. Would recommend ?