Nandos is good food but at a price. However because I can guarantee it's gluten and additive free for me it's worth it.
Richard Hawkins
This is a review of nandos generally and not a reflection on this branch specifically.I love nandos, and it used to be good value, but I'm finding more and more often that you are left waiting, sometimes over an hour after payment, for your food.Whilst the food is always tasty, quality and quantity are always touch and go, which I attribute to the issues with service speed and staffing levels.From what I can see, the issues are as follows:Nandos prices have increased in recent years, but staffing levels have not. Since adding delivery services to their stores, their customer base has increased considerably. The customers you see in store are only part of the overall orders currently waiting, and there are likely a lot more orders being prepared for delivery.Since staffing levels haven't increased since adding delivery options, eat in customers are left waiting longer while staff try to balance them with the delivery orders.Staff end up being put under increased pressure. This, in turn, results in inconsistency with quality control. You could end up with a little meat and a lot of salad, a lot of meat and a little salad or even not much of either. Sometimes, if you've been waiting longer, the food may only be luke warm, too.I have NEVER experienced poor customer service, which means staff are an amazing attribute to the nandos brand, and they must generally enjoy working there, or they wouldn't be as friendly and professional. But they are continually having to apologise to customers and I would assume eventually we may see a drop in staff professionalism if they start feeling deflated with the company charging and making more, but not investing in increased staffing to cover growth.Nandos is still an amazing place to eat, but compared to only a few years back, standards are slipping, seemingly to lack of investment in staffing, and it's a shame but still salvageable.
Kamaran Kamal
The guy took 10 mins on the till to serve us as we asked several times with no customers. The food was served cold!!!
Developer
?????? Today I bought beri beri but unfortunately they gave me something else, I explored later when I arrived home.
Freddie Smith
Chicken was not cooked through and poor
Kjell Magne Hildrum
Uncomfortably dirty, and poor air ventilation.
Dmo
Food is fine. But you cannot enjoy your food by the time it arrives due to the service and atmosphere. Firstly, they tell you that waiting time is about an hour when there are multiple tables available. And then the waiters don’t seem to use their brain. Rather than bringing people on the same table their food altogether, they only bring one persons and then the other people on the table have to wait a further 10-15. Then the food is cold by then. Basic restaurant unspoken rules is that you bring tables food altogether so that nobody has to just wait, or at least bring them within reasonable time of each other. Overall don’t recommend.
Thomas Mittelman
I usually love Nando’s but the staff of this location (especially one of the « managers ») is absolutely awful. Food arrived 1hr after my order (instead of 20 min). No apology whatsoever. The manager was super rude. Terrible experience.
Seimira
When we go to London it's an obligatory stop for my family...
Yaman Mohammed
Shoon gave us the best service!!! 10/10 Great food!
Nandos is good food but at a price. However because I can guarantee it's gluten and additive free for me it's worth it.
This is a review of nandos generally and not a reflection on this branch specifically.I love nandos, and it used to be good value, but I'm finding more and more often that you are left waiting, sometimes over an hour after payment, for your food.Whilst the food is always tasty, quality and quantity are always touch and go, which I attribute to the issues with service speed and staffing levels.From what I can see, the issues are as follows:Nandos prices have increased in recent years, but staffing levels have not. Since adding delivery services to their stores, their customer base has increased considerably. The customers you see in store are only part of the overall orders currently waiting, and there are likely a lot more orders being prepared for delivery.Since staffing levels haven't increased since adding delivery options, eat in customers are left waiting longer while staff try to balance them with the delivery orders.Staff end up being put under increased pressure. This, in turn, results in inconsistency with quality control. You could end up with a little meat and a lot of salad, a lot of meat and a little salad or even not much of either. Sometimes, if you've been waiting longer, the food may only be luke warm, too.I have NEVER experienced poor customer service, which means staff are an amazing attribute to the nandos brand, and they must generally enjoy working there, or they wouldn't be as friendly and professional. But they are continually having to apologise to customers and I would assume eventually we may see a drop in staff professionalism if they start feeling deflated with the company charging and making more, but not investing in increased staffing to cover growth.Nandos is still an amazing place to eat, but compared to only a few years back, standards are slipping, seemingly to lack of investment in staffing, and it's a shame but still salvageable.
The guy took 10 mins on the till to serve us as we asked several times with no customers. The food was served cold!!!
?????? Today I bought beri beri but unfortunately they gave me something else, I explored later when I arrived home.
Chicken was not cooked through and poor
Uncomfortably dirty, and poor air ventilation.
Food is fine. But you cannot enjoy your food by the time it arrives due to the service and atmosphere. Firstly, they tell you that waiting time is about an hour when there are multiple tables available. And then the waiters don’t seem to use their brain. Rather than bringing people on the same table their food altogether, they only bring one persons and then the other people on the table have to wait a further 10-15. Then the food is cold by then. Basic restaurant unspoken rules is that you bring tables food altogether so that nobody has to just wait, or at least bring them within reasonable time of each other. Overall don’t recommend.
I usually love Nando’s but the staff of this location (especially one of the « managers ») is absolutely awful. Food arrived 1hr after my order (instead of 20 min). No apology whatsoever. The manager was super rude. Terrible experience.
When we go to London it's an obligatory stop for my family...
Shoon gave us the best service!!! 10/10 Great food!
Restaurantji Recommends
The restaurant is closed for maintenance. This must be mentioned
Excellent food. Good
Good food, good hygiene, good layout. Service was a bit
Very slow service almost an hour waiting of
food took about an hour to come. It was busy