Order 2 pizza took 1 hour they have delivered half order 30 mins after driver came with a compliment 1 free side .That made me to change my review. I understand the guys are busy it may happen to make a mistake. The fact they understand and apologised made me give them a better review. Just an apology was gonna do the same for me. Hope you guys can improve service the pizzas are delicious no doubts about it.
Mihai Takerr™
Order a delivery on the app and the delivery time was 30 minutes. Delivery came after 1 hour and a few minutes , cold and the delivery guy was really rude. Called the shop about the issue , and heard nothing back. Now me and my partner we have to wait another 30-40 minutes for a new delivery from a different place. I will not order from them again , that’s for sure.
emsjane
As other reviews. Waited 1 hour 20 mins and pizzas arrived cold!! Disgraceful service.won’t be ordering from them again
Yaroslav
A decent place, pretty cheap, always fast when walking in
Kareen R
Service was rubbish, pizza came an hr and 50 minutes later cold. The bbq sauce was burnt and bitter. When I rang I was told I must be patient… pizza was pure rubber never again
SlapNticklE !!!
Absolutely disgusting , worst pizza i have ever had, wish i looked at reviews before i ordered, pizza was soggy and undercooked . Cheese and bacon tata tots where undercooked had free small bits of bacon , actually made me feel sick . Do not waist your money or risk your health
Parth Barad
Very Bad Exprince with papa John's pizza I was busy so I send to Mt drive to pick pizza I order it Mexican pizza with only vegetarian topping (No non veg topping ) but when I saw pizza at home there I find meat in my pizza I called them and explained they told me we make it only like this and etc but they not accepted they did wrong. I throw it my pizza in bin and waste it total £16.33 not satisfied with papa John's staff and behaviour very bad service. When I checked the box, they wrote 4 vegetarian topping, but they addeed it meat. You can see in pizza photos also.I specific 4 topping1. Onions 2. Jelepeno 3. Green chilli 4. Red chilliVegetarian options: 1. Onions 2. Jelepeno 3. Green chilli 4. Red chilli
Barad Parth
Very Bad Exprince with papa John's pizza I was busy so I send to Mt drive to pick pizza I order it Mexican pizza with only vegetarian topping (No non veg topping ) but when I saw pizza at home there I find meat in my pizza I called them and explained they told me we make it only like this and etc but they not accepted they did wrong. I throw it my pizza in bin and wast it total £16.33 not satisfied with papa John's staff and behaviour very bad service.Vegetarian options: 1. Onions2. Jelepeno3. Green chilli4. Red chilli
Nunya bizniss
Was calling to rectify an error that their site had made and no one would answer the phone, went into store to sort it out and there was only one guy answering phones/making pizzas... management think they are clever making one man run the place but they have just lost a customer
Ebek Polak
Never again order from this company . Receive messy pizzas in boxing day . After 2days of calling the shop iv been told the refund been done and meant to receive money in next 7 days (its been to weeks now and there is no money on my account)(Staff just lied to mee) chceck the photos . This company have 2 stars and its still to much. Not recommend. Dogs food looks better thank this pizzasDietary restrictions: That's looks like dogs food
I did have order a pizza and ask remove a spicy beef and a pork sausage I received the pizza with no changes and then I have contacted many times for refund they didn’t bother to answer my phone anymore, from Sunday till Tuesday I have made almost 15 calls and each time they are making excuses. Very pathetic customer service poor communication skill. They don’t even deserve a single star
Danielle Simpson
The worst service ever. I’ve been using papa johns for years, the last few times I’ve tried to order they have acted as if ordering is an inconvenience, I have to repeat myself constantly for them to understand or they put the phone down. Today when I called they said they only do collection! Bizarre
Nikoleta Georgieva
Never ever!!!! Take my money and still waiting for my pizza. I paid £30 for nothing ???
Kai Tungate
Terrible customer understanding. They had the audacity to say they made my ALL THE MEATS (removed bacon and sausage, added pineapple, chicken and Italian sausage) pizza correctly. Order 63736983But you can clearly see that there is no pepperoni under the cheese.They put different meats by mistake. I called up to ask for a replacement but they refused to have photos and suggested we return the pizza in order to prove it because the employee said it was made properly. Clearly not. You could even hear the employee stating that it was a lie and that it wasn't wrong over the phone. Outrageous.If they had more understanding, they would have cooked a new one and replaced the incorrect for it to be returned to the store.
michelle ferrin
How can a Papa Johns be managed so poorly? Worst pizza experience we have had.We ordered to deliver. The driver showed up after 1h. We ordered an "all the meats" arrived cold and missing meats. We rang the store to let them know, and only after a long time of discussion we got recommended to send the pizza back with a driver for them to review, so that they could then send another (correct) one.We ended up eating the original one because we didnt want to wait 1h more to have some dinner.We would have been better off getting a pizza from the supermarket.
Order 2 pizza took 1 hour they have delivered half order 30 mins after driver came with a compliment 1 free side .That made me to change my review. I understand the guys are busy it may happen to make a mistake. The fact they understand and apologised made me give them a better review. Just an apology was gonna do the same for me. Hope you guys can improve service the pizzas are delicious no doubts about it.
Order a delivery on the app and the delivery time was 30 minutes. Delivery came after 1 hour and a few minutes , cold and the delivery guy was really rude. Called the shop about the issue , and heard nothing back. Now me and my partner we have to wait another 30-40 minutes for a new delivery from a different place. I will not order from them again , that’s for sure.
As other reviews. Waited 1 hour 20 mins and pizzas arrived cold!! Disgraceful service.won’t be ordering from them again
A decent place, pretty cheap, always fast when walking in
Service was rubbish, pizza came an hr and 50 minutes later cold. The bbq sauce was burnt and bitter. When I rang I was told I must be patient… pizza was pure rubber never again
Absolutely disgusting , worst pizza i have ever had, wish i looked at reviews before i ordered, pizza was soggy and undercooked . Cheese and bacon tata tots where undercooked had free small bits of bacon , actually made me feel sick . Do not waist your money or risk your health
Very Bad Exprince with papa John's pizza I was busy so I send to Mt drive to pick pizza I order it Mexican pizza with only vegetarian topping (No non veg topping ) but when I saw pizza at home there I find meat in my pizza I called them and explained they told me we make it only like this and etc but they not accepted they did wrong. I throw it my pizza in bin and waste it total £16.33 not satisfied with papa John's staff and behaviour very bad service. When I checked the box, they wrote 4 vegetarian topping, but they addeed it meat. You can see in pizza photos also.I specific 4 topping1. Onions 2. Jelepeno 3. Green chilli 4. Red chilliVegetarian options: 1. Onions 2. Jelepeno 3. Green chilli 4. Red chilli
Very Bad Exprince with papa John's pizza I was busy so I send to Mt drive to pick pizza I order it Mexican pizza with only vegetarian topping (No non veg topping ) but when I saw pizza at home there I find meat in my pizza I called them and explained they told me we make it only like this and etc but they not accepted they did wrong. I throw it my pizza in bin and wast it total £16.33 not satisfied with papa John's staff and behaviour very bad service.Vegetarian options: 1. Onions2. Jelepeno3. Green chilli4. Red chilli
Was calling to rectify an error that their site had made and no one would answer the phone, went into store to sort it out and there was only one guy answering phones/making pizzas... management think they are clever making one man run the place but they have just lost a customer
Never again order from this company . Receive messy pizzas in boxing day . After 2days of calling the shop iv been told the refund been done and meant to receive money in next 7 days (its been to weeks now and there is no money on my account)(Staff just lied to mee) chceck the photos . This company have 2 stars and its still to much. Not recommend. Dogs food looks better thank this pizzasDietary restrictions: That's looks like dogs food
Restaurantji Recommends
I did have order a pizza and ask remove a spicy beef and a pork sausage I received the pizza with no changes and then I have contacted many times for refund they didn’t bother to answer my phone anymore, from Sunday till Tuesday I have made almost 15 calls and each time they are making excuses. Very pathetic customer service poor communication skill. They don’t even deserve a single star
The worst service ever. I’ve been using papa johns for years, the last few times I’ve tried to order they have acted as if ordering is an inconvenience, I have to repeat myself constantly for them to understand or they put the phone down. Today when I called they said they only do collection! Bizarre
Never ever!!!! Take my money and still waiting for my pizza. I paid £30 for nothing ???
Terrible customer understanding. They had the audacity to say they made my ALL THE MEATS (removed bacon and sausage, added pineapple, chicken and Italian sausage) pizza correctly. Order 63736983But you can clearly see that there is no pepperoni under the cheese.They put different meats by mistake. I called up to ask for a replacement but they refused to have photos and suggested we return the pizza in order to prove it because the employee said it was made properly. Clearly not. You could even hear the employee stating that it was a lie and that it wasn't wrong over the phone. Outrageous.If they had more understanding, they would have cooked a new one and replaced the incorrect for it to be returned to the store.
How can a Papa Johns be managed so poorly? Worst pizza experience we have had.We ordered to deliver. The driver showed up after 1h. We ordered an "all the meats" arrived cold and missing meats. We rang the store to let them know, and only after a long time of discussion we got recommended to send the pizza back with a driver for them to review, so that they could then send another (correct) one.We ended up eating the original one because we didnt want to wait 1h more to have some dinner.We would have been better off getting a pizza from the supermarket.