I just want to give a huge Thankyou to the staff today. I received great service and recommendation from Natalia and I watched my pizza being made fresh with amazing skills from Sam & klaudia. Lovely team and atmosphere very polite and lovely smiles. I don’t live down here but I will visit again for a pizza when I’m back.
Athen Brady
Literally such good pizzas such good people. Machine weren’t working, system down… but the team pulled though. We were very happy. Thank you, I recommend buying from here.
luka sykes
Amazing pizza, one of the best in my life !! Super fast service, despite the system being down. The team were so lovely despite the stress. Will be back soon !!
gokhan uzun
online delivery waited nearly a hour.. pizza was cold also they forgot to put chips and they told me that they will refund me but it seems didnt happen also very poor service!
Jingyi
The first order at this restaurant and it made me sooo disappointed, they missed our dipping sauce first and then we found hair on the pizza while eating. This made me kind of sick and we called them but got no friendly response, they refused to take any actions about it and this is unacceptable. However we had no choice but to accept this disgusting food. Pls avoid avoid avoid.
Peter Myrberg
Not much to say except you always get fast delivery and piping hot food
Ivone Ricardo
The staff was very nice and helpful. The pizza was cooked very fast and delicious as always!
Daniel Regan
Avoid, avoid, avoid. Every time you order online they mark your pizza as delivered, then you call and they say it hasn't even left the shop. It kinda defeats the purpose of showing the stages of your pizza if they consistently lie and say it's been delivered when it hasn't even been dispatched. The customer service is dreadful too. Save yourself!
Kenny Omo
Worst service ever ordered but no food arrived even after a call was made to the restaurant was promised is been dispatch no delivery came . Fraudulent practice and after calling repeatedly calls was not answered domino new cross should be closed down or a new management can’t believe the experience from a reputable company will be my worst ever scam .
Ray Vela
One star is even too much for this place, absolutely useless. Food came cold, the driver was banging on my door, only to then go back to his bike to then pick up the food waste of time and money. Very disappointed.
I just want to say a big thank you to a lady by the name of Claudia (hope I spelt that correct.) I had ordered food but the domino’s app acted oddly and claimed to be delivered when it was in store. Took a quick bop since my address was only around the corner, and I had told her what had happened and unlike most other people I’ve dealt with beforehand she was super polite and helpful, gave me a free drink even though I said she didn’t have to and overall a genuinely nice interaction. Thank you Claudia ?
Ashleigh Cooling
Always really good pizza from here but every single time I order they mark it as delivered 10/20 minutes before it arrives. Causes me so much anxiety that someone’s stole my pizza ?. I understand wanting to meet targets but the bot is saying delivered for over 24 mins now and I still have no pizza. When I called the manager said it will be here in 5-6 mins, 10 mins ago
Remover .B
It is really disappointed when you are told by the app that you can get pizza in 20-30mins, but actually wait for an hour. What is even more disappointed is when you try to ask the dominos shop, and they also don't know when will the driver arrive. There was only once, my pizza got to me on time, but never again after that. So disappointed, I probably will just go for the Italian pizza rather than this one. If you want a pizza from here, it's better to collect rather than delivery, otherwise you will be as disappointed as me. Bye, never order again.
Michaela Emerson
I ordered my pizza at 19.31; it is now 20.50, and still no pizza. I called Dominios at 20.08 as I had been alerted by the Dominio's app that my pizza had been delivered, a usual scam New Cross dominos pulls every time; the lady on the phone said it had just left the shop and would be around 7 mins. 20.35, still no pizza. I called back; manager no 5 answered the phone, apologies, and said it would be a further 7 mins, so I decided to stay on the phone and speak with manager no.5; I asked what was wrong with their delivery service, and he replied nothing was wrong and that today they had only two drivers. 10 mins later, still no pizza. I asked for the person's name, but he refused to give me the name and called himself the manager no. 5. I then highlighted that the pizza still hadn't arrived, and he said to hold the line he would contact the delivery driver and put me on hold for a few seconds then put the phone down. I called back, and they did not answer. My pizza eventually arrived at 20.55 cold.I will never go back to New Cross Dominos again. Sort out your delivery service and stop lying to customers!!!!!
Elaine C
Pizza absolutely delicious, SMS notification on food prep progress also helpful. Friendly staff as always.
I just want to give a huge Thankyou to the staff today. I received great service and recommendation from Natalia and I watched my pizza being made fresh with amazing skills from Sam & klaudia. Lovely team and atmosphere very polite and lovely smiles. I don’t live down here but I will visit again for a pizza when I’m back.
Literally such good pizzas such good people. Machine weren’t working, system down… but the team pulled though. We were very happy. Thank you, I recommend buying from here.
Amazing pizza, one of the best in my life !! Super fast service, despite the system being down. The team were so lovely despite the stress. Will be back soon !!
online delivery waited nearly a hour.. pizza was cold also they forgot to put chips and they told me that they will refund me but it seems didnt happen also very poor service!
The first order at this restaurant and it made me sooo disappointed, they missed our dipping sauce first and then we found hair on the pizza while eating. This made me kind of sick and we called them but got no friendly response, they refused to take any actions about it and this is unacceptable. However we had no choice but to accept this disgusting food. Pls avoid avoid avoid.
Not much to say except you always get fast delivery and piping hot food
The staff was very nice and helpful. The pizza was cooked very fast and delicious as always!
Avoid, avoid, avoid. Every time you order online they mark your pizza as delivered, then you call and they say it hasn't even left the shop. It kinda defeats the purpose of showing the stages of your pizza if they consistently lie and say it's been delivered when it hasn't even been dispatched. The customer service is dreadful too. Save yourself!
Worst service ever ordered but no food arrived even after a call was made to the restaurant was promised is been dispatch no delivery came . Fraudulent practice and after calling repeatedly calls was not answered domino new cross should be closed down or a new management can’t believe the experience from a reputable company will be my worst ever scam .
One star is even too much for this place, absolutely useless. Food came cold, the driver was banging on my door, only to then go back to his bike to then pick up the food waste of time and money. Very disappointed.
Restaurantji Recommends
I just want to say a big thank you to a lady by the name of Claudia (hope I spelt that correct.) I had ordered food but the domino’s app acted oddly and claimed to be delivered when it was in store. Took a quick bop since my address was only around the corner, and I had told her what had happened and unlike most other people I’ve dealt with beforehand she was super polite and helpful, gave me a free drink even though I said she didn’t have to and overall a genuinely nice interaction. Thank you Claudia ?
Always really good pizza from here but every single time I order they mark it as delivered 10/20 minutes before it arrives. Causes me so much anxiety that someone’s stole my pizza ?. I understand wanting to meet targets but the bot is saying delivered for over 24 mins now and I still have no pizza. When I called the manager said it will be here in 5-6 mins, 10 mins ago
It is really disappointed when you are told by the app that you can get pizza in 20-30mins, but actually wait for an hour. What is even more disappointed is when you try to ask the dominos shop, and they also don't know when will the driver arrive. There was only once, my pizza got to me on time, but never again after that. So disappointed, I probably will just go for the Italian pizza rather than this one. If you want a pizza from here, it's better to collect rather than delivery, otherwise you will be as disappointed as me. Bye, never order again.
I ordered my pizza at 19.31; it is now 20.50, and still no pizza. I called Dominios at 20.08 as I had been alerted by the Dominio's app that my pizza had been delivered, a usual scam New Cross dominos pulls every time; the lady on the phone said it had just left the shop and would be around 7 mins. 20.35, still no pizza. I called back; manager no 5 answered the phone, apologies, and said it would be a further 7 mins, so I decided to stay on the phone and speak with manager no.5; I asked what was wrong with their delivery service, and he replied nothing was wrong and that today they had only two drivers. 10 mins later, still no pizza. I asked for the person's name, but he refused to give me the name and called himself the manager no. 5. I then highlighted that the pizza still hadn't arrived, and he said to hold the line he would contact the delivery driver and put me on hold for a few seconds then put the phone down. I called back, and they did not answer. My pizza eventually arrived at 20.55 cold.I will never go back to New Cross Dominos again. Sort out your delivery service and stop lying to customers!!!!!
Pizza absolutely delicious, SMS notification on food prep progress also helpful. Friendly staff as always.