My experience at Domino's at New malden was most of the time worst because of one man was there,who was very rude with customers and with us as well. His name is Sam. Everytime he is very rude. To serve customer you should greet them with a smiling face but He never do that. If customer didn't understood whatever you are saying,you should explain again. That's your job. But he always get angry whenever we asked anything for 2nd time. He is always rude. But..today one girl Berreina was very nice and kind to us. She was supportive. There's one boy who is doing cleaning ,he was very nice in that. His name is Vinu. He was very good in his all work.,making pizza ,serving people with a smile. Nice man Vinu. And that girl.So,overall domino's should only keep those employees who are good with customers. Food was nice.Thank You.Vegetarian options: Good veg pizza
Rich Armstrong
Waited 15mins for a pizza that they got wrong so had to wait another 20 for them to remake it, but we did get the one they messed up for free so all in all totally worth
Aysem Diker
Worst customer service. Ordered pizza, waited for an hour and when I rang they said my order was never processed! Very poor customer service and I am still awaiting the refund.
The guy below me is
I couldn't take a picture because we ate it quickly, but it was really delicious. 'American hot pizza'is always delicious no matter when we eat it. I think I could eat a whole large pizza in the blink of an eye. If you order through the app, it's half price, so it was nice to be able to eat it cheaply. 12 pounds for a large pizza !!!
Amazing if you collect, inconsistent when delivered
James Mustoe
Staff incompetent. Well one in particular to be fair. Timings for collection all off and then tried to charge more than was quoted over the phone before collection. Poor service in general. Food was fine.
Florentina Popa
The place is very organised,clean and the pizza is ??? comparing to other pizza restaurants in the area and the price is extremely convenient.I highly recommend it
A F
Public, stay away from this location. My son was attacked by one of their delivery drivers - unprovoked. Phone stolen, and now Domino’s are offering no compensation.
Nice cheeseburger pizza, however toppings could have been a bit more. Buffalo chicken wings are also good.
Greg
Delivery driver got lost so pizza and side arrived cold, but the worst part was the quality of the pizza! They didn’t give me the crust I requested, there was literally no tomato sauce on the base, mostly just crust and the toppings which were on the pizza hadn’t been cooked properly, plus it was dry and pretty much tasteless. I know it’s not a gourmet pizza (still £21) but defo the worst Dominos I’ve probably ever had.
Sky Jeon
Ordered the cheeseburger and tandoori hot for dinner today for collection. Got home, and to my disappointment, the jalepenos on the Tandoori Hot pizza tasted out of date. I called them to let them know just in case they get more complaints out of courtesy to them. The staff picked up in a very condescending manner speaking to me as if I called to get a free pizza. I did not expect anything from them and simply called to make them aware. I do not expect to have my Sunday evening ruined in return for an act of kindness. He then proceeded to cut me off and hang up the phone. I pay for a food that tastes in date, not to be given food that tastes mouldy by rude staff. Please re-train your staff's telephone manners.
Xandra L
Always comes fresh and piping hot delivered by friendly staff. Great offers all the time, too! Thanks guys!
My experience at Domino's at New malden was most of the time worst because of one man was there,who was very rude with customers and with us as well. His name is Sam. Everytime he is very rude. To serve customer you should greet them with a smiling face but He never do that. If customer didn't understood whatever you are saying,you should explain again. That's your job. But he always get angry whenever we asked anything for 2nd time. He is always rude. But..today one girl Berreina was very nice and kind to us. She was supportive. There's one boy who is doing cleaning ,he was very nice in that. His name is Vinu. He was very good in his all work.,making pizza ,serving people with a smile. Nice man Vinu. And that girl.So,overall domino's should only keep those employees who are good with customers. Food was nice.Thank You.Vegetarian options: Good veg pizza
Waited 15mins for a pizza that they got wrong so had to wait another 20 for them to remake it, but we did get the one they messed up for free so all in all totally worth
Worst customer service. Ordered pizza, waited for an hour and when I rang they said my order was never processed! Very poor customer service and I am still awaiting the refund.
I couldn't take a picture because we ate it quickly, but it was really delicious. 'American hot pizza'is always delicious no matter when we eat it. I think I could eat a whole large pizza in the blink of an eye. If you order through the app, it's half price, so it was nice to be able to eat it cheaply. 12 pounds for a large pizza !!!
Worst dominos ever. Poor customer service. Rubbish management. Rude staff.
Rude Management. No manners
Amazing if you collect, inconsistent when delivered
Staff incompetent. Well one in particular to be fair. Timings for collection all off and then tried to charge more than was quoted over the phone before collection. Poor service in general. Food was fine.
The place is very organised,clean and the pizza is ??? comparing to other pizza restaurants in the area and the price is extremely convenient.I highly recommend it
Public, stay away from this location. My son was attacked by one of their delivery drivers - unprovoked. Phone stolen, and now Domino’s are offering no compensation.
Restaurantji Recommends
Nice cheeseburger pizza, however toppings could have been a bit more. Buffalo chicken wings are also good.
Delivery driver got lost so pizza and side arrived cold, but the worst part was the quality of the pizza! They didn’t give me the crust I requested, there was literally no tomato sauce on the base, mostly just crust and the toppings which were on the pizza hadn’t been cooked properly, plus it was dry and pretty much tasteless. I know it’s not a gourmet pizza (still £21) but defo the worst Dominos I’ve probably ever had.
Ordered the cheeseburger and tandoori hot for dinner today for collection. Got home, and to my disappointment, the jalepenos on the Tandoori Hot pizza tasted out of date. I called them to let them know just in case they get more complaints out of courtesy to them. The staff picked up in a very condescending manner speaking to me as if I called to get a free pizza. I did not expect anything from them and simply called to make them aware. I do not expect to have my Sunday evening ruined in return for an act of kindness. He then proceeded to cut me off and hang up the phone. I pay for a food that tastes in date, not to be given food that tastes mouldy by rude staff. Please re-train your staff's telephone manners.
Always comes fresh and piping hot delivered by friendly staff. Great offers all the time, too! Thanks guys!
Great experience