Cutlery is dirty and sticky. Told its the dishwasher but I've heard it many times before. Bearded waiter is terrible, doesn't want to be there. Food is ok.
Heagan Nando
Very good service and Issac looked after us throughout our meal at this
Simon Marsh
Decent Nandos branch. My son enjoyed his butterfly chicken, mine was dry and overcooked unfortunately, but the sides of mash and broccoli was excellent.
Gabriel Lucknarajh
I been last night on newmalden. I order some nuts and 1/2 chicken when I go home and check the order nuts was missing I call the store so many times noone answer the phone. I was very disappointed with the my money.
Peter Kersting
Not as good as it was when it first opened, service not great, bottle of wine turned up warm, and a big group standing around our table taking photos for about 30 mins.
Peter Duffy
I was doing collect. I was to be texted when my order was ready. This never came. I arrived a little early to the stated time. I was ignored in preference for 3 other customers who came after me. I have zero stars on atmosphere because I was only collecting. The food was alred left in there keep warm holder. Then the attendant had the cheek to tell me I was standing in the wrong area. I was at the til. I asked her where are the sign post to explain where I am meant to go to collect an order. This was the first time I've ever ordered online. Actually I didn't I was just helping my daughter, so I said to her I'd pick it up for her to save her the hassle. Obviously people in work clothes are not worthy to be served.
Stephy
The best Nandos branch in SW London (in my opinion)!I've never had an issue here, but if something isn't right, the staff will always sort it straight away.Food always arrives as ordered, restaurant is clean, spacious, organised and all staff are friendly and polite.Yeah it's just a Nandos... yeah it's kind of pricey for chicken... but I have never not enjoyed a meal here... New Malden is always the branch I choose to visit every time over other local stores.
J J
Upon arrival, we was informed there's a small wait for chicken on the bone as it's in the oven. Proceeded to order, to then have to wait 50 mins for our food to arrive!
Maggie Earl
Quiet Saturday afternoon visit with family, we were quickly shown to table and recommended to use QR code to order at table which we did.Despite being almost empty, the food took longer than usual to arrive and the server had no record of our drink orders so I needed to show my online receipt to get them. I'd order at the counter next time to try to avoid this.Food reliable as expected.Kid-friendliness: No offer of colouring in which I expected but atmosphere child friendly.
M Ti
Maybe it was a Thursday evening when it wasn't too busy so there were not many staffs. Chicken wasn't grilled as well as I had before (they were cooked, just the skin wasn't charred at all).The manager lady was running around helping (bringing guests to table, till services, giving takeaway orders to driver...) and still with a cheerful voice and smile, bless her.
Beware, this Nandos does not send what you ordered. I ordered half a chicken and they send one leg and a half leg chopped in half, no chicken breast. Called to complain and no answer, terrible company.
Peter Hughes
The coldest restaurant I’ve ever been in. All 10-12 people who were in Nando’s at the time had their coats on while they ate. The air-con was blowing across the entire restaurant - we were going to leave, but my daughter really wanted spicy chicken. I ordered the Sunset Burger, which I thought looked amazing on the menu. But when it arrived, it was the smallest piece of chicken I could have imagined. I’ve added a picture with an Oyster card next to it to show the scale. It was like a mini-burger that you have at cocktail parties. It tasted nice, but wasn’t anywhere near enough for my liking. As always, Nando’s doesn’t disappoint with their great range of sauces. Next time I’ll be wearing a jumper so that I can take my coat off ??♂️
Faiman
The food was excellent alongside with the fantastic service provided by Lily who served us. She was super kind and helpful. Thank you for a great experience!
Angheluta Marius
The food was very cold and I waited for 30 minutes when I asked the guy that I want chips he told me that this is what you ordered and without giving me option he ask me do you want yes or know even like I was forced to eat cold.This is not acceptable on my own money someone to put conditions how to eat the food that I have ordered plus I had to wait 30 minutes.This is ridiculous.I want my money back. And the guy in the picture was very rude.
rawn jackson
Very pleasant atmosphere, big windows to watch the world go by.Chicken well prepared and out of this world Mac & Cheese!
Cutlery is dirty and sticky. Told its the dishwasher but I've heard it many times before. Bearded waiter is terrible, doesn't want to be there. Food is ok.
Very good service and Issac looked after us throughout our meal at this
Decent Nandos branch. My son enjoyed his butterfly chicken, mine was dry and overcooked unfortunately, but the sides of mash and broccoli was excellent.
I been last night on newmalden. I order some nuts and 1/2 chicken when I go home and check the order nuts was missing I call the store so many times noone answer the phone. I was very disappointed with the my money.
Not as good as it was when it first opened, service not great, bottle of wine turned up warm, and a big group standing around our table taking photos for about 30 mins.
I was doing collect. I was to be texted when my order was ready. This never came. I arrived a little early to the stated time. I was ignored in preference for 3 other customers who came after me. I have zero stars on atmosphere because I was only collecting. The food was alred left in there keep warm holder. Then the attendant had the cheek to tell me I was standing in the wrong area. I was at the til. I asked her where are the sign post to explain where I am meant to go to collect an order. This was the first time I've ever ordered online. Actually I didn't I was just helping my daughter, so I said to her I'd pick it up for her to save her the hassle. Obviously people in work clothes are not worthy to be served.
The best Nandos branch in SW London (in my opinion)!I've never had an issue here, but if something isn't right, the staff will always sort it straight away.Food always arrives as ordered, restaurant is clean, spacious, organised and all staff are friendly and polite.Yeah it's just a Nandos... yeah it's kind of pricey for chicken... but I have never not enjoyed a meal here... New Malden is always the branch I choose to visit every time over other local stores.
Upon arrival, we was informed there's a small wait for chicken on the bone as it's in the oven. Proceeded to order, to then have to wait 50 mins for our food to arrive!
Quiet Saturday afternoon visit with family, we were quickly shown to table and recommended to use QR code to order at table which we did.Despite being almost empty, the food took longer than usual to arrive and the server had no record of our drink orders so I needed to show my online receipt to get them. I'd order at the counter next time to try to avoid this.Food reliable as expected.Kid-friendliness: No offer of colouring in which I expected but atmosphere child friendly.
Maybe it was a Thursday evening when it wasn't too busy so there were not many staffs. Chicken wasn't grilled as well as I had before (they were cooked, just the skin wasn't charred at all).The manager lady was running around helping (bringing guests to table, till services, giving takeaway orders to driver...) and still with a cheerful voice and smile, bless her.
Restaurantji Recommends
Beware, this Nandos does not send what you ordered. I ordered half a chicken and they send one leg and a half leg chopped in half, no chicken breast. Called to complain and no answer, terrible company.
The coldest restaurant I’ve ever been in. All 10-12 people who were in Nando’s at the time had their coats on while they ate. The air-con was blowing across the entire restaurant - we were going to leave, but my daughter really wanted spicy chicken. I ordered the Sunset Burger, which I thought looked amazing on the menu. But when it arrived, it was the smallest piece of chicken I could have imagined. I’ve added a picture with an Oyster card next to it to show the scale. It was like a mini-burger that you have at cocktail parties. It tasted nice, but wasn’t anywhere near enough for my liking. As always, Nando’s doesn’t disappoint with their great range of sauces. Next time I’ll be wearing a jumper so that I can take my coat off ??♂️
The food was excellent alongside with the fantastic service provided by Lily who served us. She was super kind and helpful. Thank you for a great experience!
The food was very cold and I waited for 30 minutes when I asked the guy that I want chips he told me that this is what you ordered and without giving me option he ask me do you want yes or know even like I was forced to eat cold.This is not acceptable on my own money someone to put conditions how to eat the food that I have ordered plus I had to wait 30 minutes.This is ridiculous.I want my money back. And the guy in the picture was very rude.
Very pleasant atmosphere, big windows to watch the world go by.Chicken well prepared and out of this world Mac & Cheese!