I saw a big rat right outside Pizza Hut door, and when I told my husband, he mentioned seeing one too. Also we gave their pizza a shot four years ago, but that was the end of it. The crust tasted like cardboard, and the whole pizza experience was just not good, both cold and dry.
V N
Food is terribly tasteless.
Karl Shield
Absolute rubbish. They keep delivering the wrong item and try to make you pay for it even though it is not the item ordered. Their customer service is disgraceful. If they are a franchise they should definitely lose it. They would have 0 stars if it was possible.
heba masood
actually such kind people they were so sweet and the customer service is amazing!!
Privineet
We bought two pizzas. When we checked , both pizzas were burnt. We told them to change. And the second pizza that they have us finally was burnt again!! Burnt Margherita is not what we wanted!
Vishlesh Oza
Me and my friend have visited 1st time today at this place and had very friendly behaviour with Mr. Ali Raza and he was a great human being he helped us in every way to choose the food and get to the station as well and yes the main thing made very good pizza for us as requested.Thanks a-lot for the quick service with quality food.Best wishes for future.Thank you again.
Masoud Sidiqi
The are not answering the call Pizza Hut very poor customer service
Archana
We ordered a takeaway from the Northwood branch and a big NO as worst customer service, extremely rude over the phone, highly unprofessional, delayed delivery by 1 1/2 hours, not very tasty food. Looks like there was a huge shortage of staff and the manager (I believe her name was Sujata) couldn’t handle it. Definitely needs retraining or I would say fire her and get professional experienced staff suitable for the role.Only positives was the delivery fellow was extremely humble and polite, was apologetic for the delay.Vegetarian options: Vegetarian options were quite good but were not tasty at all. Didn’t enjoy either the gluten free pizza nor the veg pizza, nor the sides- the garlic pizza bread. Wedges were ok.
Santosh Shet
The pizza didn’t arrive for one hour, they showed delivered and when i called the store to enquire the lady was yelling and saying she’s not IT. I am going to be reasonable and ask after one hour why it’s this delayed and shows delivered.There is tone and way to answer someone and not start shouting with the first word. You can be in rush hour but that’s literally the one job to manage the flow so northwood pizza hut whoever was answering calls needs some retraining.and don’t even think about coming at me saying i was rude or loud. i have spoken in the softest tone and have a recording for the call.please train or rehire your Staff.The delivery guy was apologetic and very nice. Your managerial staff needs to learn from the juniors. You are a joke at your behaviour and service
Warden S
Pizza is ok but they don't do Thin Crust which is just madness and short sighted .They never answer the phone and when the lady manager is not around the service is terrible !
This is not a good pizza hut branch. Pizzas not cooked well and do not taste right.
kawika kam-kihano
Couldn't choose delivery but when i went to collect i saw multiple delivery drivers coming in and out with pizza. When i got there to collect i was told it be done in 2-3 mins, i ended up waiting over 10mins. I haven't had pizza hut in ages but was expecting a bit more flavor in the food.
Yohana Godfrey
Well tasty and lovely service. Many thanks we will be returning
The Hungry Foodie
Delivery arrived within 20 minutes and was still hot. Pizzas tasted good and the garlic bread with cheese was amazing.
DM&VM
terrible - very late, not yet delivered and phones not working. scam? Its for a party for children with issues.Arrived 2 hours late - every single item was wrong.Do not take order if you cant read or fulfil them.Its unacceptable - you cannot just get away with whatever you fancy!And of course phones always off until about 9:40pm
I saw a big rat right outside Pizza Hut door, and when I told my husband, he mentioned seeing one too. Also we gave their pizza a shot four years ago, but that was the end of it. The crust tasted like cardboard, and the whole pizza experience was just not good, both cold and dry.
Food is terribly tasteless.
Absolute rubbish. They keep delivering the wrong item and try to make you pay for it even though it is not the item ordered. Their customer service is disgraceful. If they are a franchise they should definitely lose it. They would have 0 stars if it was possible.
actually such kind people they were so sweet and the customer service is amazing!!
We bought two pizzas. When we checked , both pizzas were burnt. We told them to change. And the second pizza that they have us finally was burnt again!! Burnt Margherita is not what we wanted!
Me and my friend have visited 1st time today at this place and had very friendly behaviour with Mr. Ali Raza and he was a great human being he helped us in every way to choose the food and get to the station as well and yes the main thing made very good pizza for us as requested.Thanks a-lot for the quick service with quality food.Best wishes for future.Thank you again.
The are not answering the call Pizza Hut very poor customer service
We ordered a takeaway from the Northwood branch and a big NO as worst customer service, extremely rude over the phone, highly unprofessional, delayed delivery by 1 1/2 hours, not very tasty food. Looks like there was a huge shortage of staff and the manager (I believe her name was Sujata) couldn’t handle it. Definitely needs retraining or I would say fire her and get professional experienced staff suitable for the role.Only positives was the delivery fellow was extremely humble and polite, was apologetic for the delay.Vegetarian options: Vegetarian options were quite good but were not tasty at all. Didn’t enjoy either the gluten free pizza nor the veg pizza, nor the sides- the garlic pizza bread. Wedges were ok.
The pizza didn’t arrive for one hour, they showed delivered and when i called the store to enquire the lady was yelling and saying she’s not IT. I am going to be reasonable and ask after one hour why it’s this delayed and shows delivered.There is tone and way to answer someone and not start shouting with the first word. You can be in rush hour but that’s literally the one job to manage the flow so northwood pizza hut whoever was answering calls needs some retraining.and don’t even think about coming at me saying i was rude or loud. i have spoken in the softest tone and have a recording for the call.please train or rehire your Staff.The delivery guy was apologetic and very nice. Your managerial staff needs to learn from the juniors. You are a joke at your behaviour and service
Pizza is ok but they don't do Thin Crust which is just madness and short sighted .They never answer the phone and when the lady manager is not around the service is terrible !
Restaurantji Recommends
This is not a good pizza hut branch. Pizzas not cooked well and do not taste right.
Couldn't choose delivery but when i went to collect i saw multiple delivery drivers coming in and out with pizza. When i got there to collect i was told it be done in 2-3 mins, i ended up waiting over 10mins. I haven't had pizza hut in ages but was expecting a bit more flavor in the food.
Well tasty and lovely service. Many thanks we will be returning
Delivery arrived within 20 minutes and was still hot. Pizzas tasted good and the garlic bread with cheese was amazing.
terrible - very late, not yet delivered and phones not working. scam? Its for a party for children with issues.Arrived 2 hours late - every single item was wrong.Do not take order if you cant read or fulfil them.Its unacceptable - you cannot just get away with whatever you fancy!And of course phones always off until about 9:40pm