My first visit to Gourmet Burger Kitchen at Westfield,StratfordGood experience. Labeeb served us with great customer focus and very friendly.Fast delivery of food and enjoyed the visit.
Krunal Patel
was a good meal out and friendly service. food came quick and warm. the let down was all the salads in the birgers were not available - yet the price was not discounted or the missing items were not subtitued. on top of that adding jelepenos still incurred cost which put a downer on the experienceVegetarian options: few burger selections available -3 set options or make your ownKid-friendliness: has kids activities to keep little one busy.Wheelchair accessibility: plenty of lifts and exit/entry options making it wheelchair friendly
Lucy Todd
Good burger place - service was quite quick. Just note that if you want the student discount, don't use the app (as the menu suggests) it doesn't work. You need to pay at the till and show your student card there.
Summer Groves
I was appalled with the service I received here, I am a type 1 diabetic which means I can’t have sugary drinks only sugar free, I ordered a Coke Zero and sugar tested it when it arrived and it came back it had sugar in, I didn’t mind as mistakes happen and this is why I test my drinks, I politely went to the bar and apologised for being difficult, explained my situation and asking for a new drink to be made. The woman was rude and said that wasn’t what I ordered but she will make it for me this time, she then proceeded to make it in the same glass which I politely asked if she could not as this still had leftovers of the sugary drink, she seemed annoyed about this. She then poured me a new drink in a new glass and proceeded to say to me try it, I said I will just have to test it first and she said in an abrupt manner no taste it now and was forced to drink it. I’ve been in this situation many times and never had this sort of rude reaction, and I’m appalled that I was spoken to in such a manner in regards to a health condition.
Kalpa Taylor
I always come here when in Westfield but today was a terrible experience. Waited over 20 minutes and had to ask waiter to bring drinks, literally arrived right after a food did. The waiter didn’t order an extra portion of fries so had to go back to the counter to get another portion. The food quality is lacking, feels like the ingredients are cheaper and the flavour is lacking. You guys had such a unique touch with the hei hei salt and monkey nuts, shame you got rid of it. Such a shame it’s gone downhill.
Dave D
GBK used to be great. The extensive burger menu they used to have is now much smaller. The £7 lunch special isn't worth it - the burger is tiny and ours were overcooked. We weren't asked how we'd like our burgers cooked. The Garlic Mayo is awesome. Half price cocktails until 5pm are decent too - £4 for a cocktail is cheap, especially in London.As for atmosphere - the place was pretty empty; atmosphere was lacking.
L Kollimenou
Small burgers with not even some salad on the side and high prices. The staff spot cleaned the tables after customers left, didn't even wipe the whole table off. The burger itself was very mediocre.While we were leaving, I noticed a lady from the staff in the kitchen handling food with bare hands. Had I seen it sooner, we wouldn't have stayed!
Chloe Sandoz
Wait time was ridiculous, food took forever to come out and was not hot! The food does not look how it is advertised- Korean fried chicken burger, I may as well have cooked it at home! Waste of money. We also ordered some halloumi which never arrived so had to wait for a refund as it was bought through the app!Would not revisit.
C
Stopped here for bite to eat in the evening after session in Westfield. Ordering - downloaded app but would only work for ordering in or reserving table (Android). Had to have iphone for ordering app. Went to counter to order and took ages, because staff no speak English (not even the basic words on the menu). Table was too small for 2 plates of food, the decor, condiments, side salad, 2 drinks etc. Had to ask for milk with tea. Tea was cold. Regular burger & chips was ok. Chicken burger - most of chicken was overcooked and cold, as were the sweet potato fries. Waitress got annoyed when called over - but we just wanted salt & pepper (which with other sauces are hidden behind bar/till area!). Manager did offer us replacement for fries, but we'd had enough by then. Went to Greggs, got some more edible food & hot tea and sat & ate in general eating area (with large tables!) before making our long train trip home.
Havana
Had to wait 15 waits for drinks, had to walk to counter asking for the drinks after ordering them & paying for them. This was very poor service. Staff are generally nice, Very quiet during a lunch time period.Nothing to how it was a few years ago. Ordered the advertised jerk chicken burger, was very disappointed when it first arrived, looked very burned as could see from picture, however after eating it, was very nice.
It was disappointing. I assume they were short on staff or the staff they had were incompetent. There was one person (I assume the manager) who was greeting, taking orders and pouring drinks while the rest of the staff just wandered around like zombies. The food came before the drinks - which would never have come had we not reminded the manager.Ordinarily this would have been so/so but unfortunately, some of the patrons kicked off and started swearing quite loudly and accusing the staff of racism which just ruined the atmosphere a bit, it didn't improve much after security turned up - the two ladies should be ashamed of themselves. I felt bad for the staff as they were having to deal with a lot but it just soured the evening for us.
fionat541
Went for a spot of lunch, and their were mice running around! I alerted the manager who shrugged it off, saying "it's a problem with the area" and that "he couldn't do anything". Not really making me feel any better about the hygiene or offering a sincere apology either, or even a refund. I tried to eat my food but after seeing even more mice I had to ask to leave, if the manger doesn't care their are mice running around the dining area who knows what the kitchen looks like. I have tried to contact head office to let them know but it seems they don't care either. AVOID.
Khalid Malik
Went there a few months ago back in May. I was in a rush on a work lunch, the food was served pretty quickly.They only halal option was the chicken burger, so i opted for it with some steak chips.The chicken was breaded and tasted ordinary, nothing special. The chips however was really good. I had to ask for condiments such as salt and pepper. I also asked for tap water with ice which was served without forcing me to buy a bottle of water like other establishments do.Overall it was a good experience, nice and quiet in the restaurant too.The burger im not so sure i liked it, however it wasnt bad. Chips i thoroughly enjoyed though, overall 3/5.
Jack D
One of the best place for burger, the team were really good and the milkshakes were really fantastic thank you gbk for the wonderful experience
wayoutsider
was in this restaurant this afternoon and witnessed a customer complaining she had seen mice running around whilst at her table. The member of staff seemed unsurprised by this and not even interested in where the customer was pointing to! If this place has a rodent problem and the staff aren't interested then I'll eat elsewhere
My first visit to Gourmet Burger Kitchen at Westfield,StratfordGood experience. Labeeb served us with great customer focus and very friendly.Fast delivery of food and enjoyed the visit.
was a good meal out and friendly service. food came quick and warm. the let down was all the salads in the birgers were not available - yet the price was not discounted or the missing items were not subtitued. on top of that adding jelepenos still incurred cost which put a downer on the experienceVegetarian options: few burger selections available -3 set options or make your ownKid-friendliness: has kids activities to keep little one busy.Wheelchair accessibility: plenty of lifts and exit/entry options making it wheelchair friendly
Good burger place - service was quite quick. Just note that if you want the student discount, don't use the app (as the menu suggests) it doesn't work. You need to pay at the till and show your student card there.
I was appalled with the service I received here, I am a type 1 diabetic which means I can’t have sugary drinks only sugar free, I ordered a Coke Zero and sugar tested it when it arrived and it came back it had sugar in, I didn’t mind as mistakes happen and this is why I test my drinks, I politely went to the bar and apologised for being difficult, explained my situation and asking for a new drink to be made. The woman was rude and said that wasn’t what I ordered but she will make it for me this time, she then proceeded to make it in the same glass which I politely asked if she could not as this still had leftovers of the sugary drink, she seemed annoyed about this. She then poured me a new drink in a new glass and proceeded to say to me try it, I said I will just have to test it first and she said in an abrupt manner no taste it now and was forced to drink it. I’ve been in this situation many times and never had this sort of rude reaction, and I’m appalled that I was spoken to in such a manner in regards to a health condition.
I always come here when in Westfield but today was a terrible experience. Waited over 20 minutes and had to ask waiter to bring drinks, literally arrived right after a food did. The waiter didn’t order an extra portion of fries so had to go back to the counter to get another portion. The food quality is lacking, feels like the ingredients are cheaper and the flavour is lacking. You guys had such a unique touch with the hei hei salt and monkey nuts, shame you got rid of it. Such a shame it’s gone downhill.
GBK used to be great. The extensive burger menu they used to have is now much smaller. The £7 lunch special isn't worth it - the burger is tiny and ours were overcooked. We weren't asked how we'd like our burgers cooked. The Garlic Mayo is awesome. Half price cocktails until 5pm are decent too - £4 for a cocktail is cheap, especially in London.As for atmosphere - the place was pretty empty; atmosphere was lacking.
Small burgers with not even some salad on the side and high prices. The staff spot cleaned the tables after customers left, didn't even wipe the whole table off. The burger itself was very mediocre.While we were leaving, I noticed a lady from the staff in the kitchen handling food with bare hands. Had I seen it sooner, we wouldn't have stayed!
Wait time was ridiculous, food took forever to come out and was not hot! The food does not look how it is advertised- Korean fried chicken burger, I may as well have cooked it at home! Waste of money. We also ordered some halloumi which never arrived so had to wait for a refund as it was bought through the app!Would not revisit.
Stopped here for bite to eat in the evening after session in Westfield. Ordering - downloaded app but would only work for ordering in or reserving table (Android). Had to have iphone for ordering app. Went to counter to order and took ages, because staff no speak English (not even the basic words on the menu). Table was too small for 2 plates of food, the decor, condiments, side salad, 2 drinks etc. Had to ask for milk with tea. Tea was cold. Regular burger & chips was ok. Chicken burger - most of chicken was overcooked and cold, as were the sweet potato fries. Waitress got annoyed when called over - but we just wanted salt & pepper (which with other sauces are hidden behind bar/till area!). Manager did offer us replacement for fries, but we'd had enough by then. Went to Greggs, got some more edible food & hot tea and sat & ate in general eating area (with large tables!) before making our long train trip home.
Had to wait 15 waits for drinks, had to walk to counter asking for the drinks after ordering them & paying for them. This was very poor service. Staff are generally nice, Very quiet during a lunch time period.Nothing to how it was a few years ago. Ordered the advertised jerk chicken burger, was very disappointed when it first arrived, looked very burned as could see from picture, however after eating it, was very nice.
Restaurantji Recommends
It was disappointing. I assume they were short on staff or the staff they had were incompetent. There was one person (I assume the manager) who was greeting, taking orders and pouring drinks while the rest of the staff just wandered around like zombies. The food came before the drinks - which would never have come had we not reminded the manager.Ordinarily this would have been so/so but unfortunately, some of the patrons kicked off and started swearing quite loudly and accusing the staff of racism which just ruined the atmosphere a bit, it didn't improve much after security turned up - the two ladies should be ashamed of themselves. I felt bad for the staff as they were having to deal with a lot but it just soured the evening for us.
Went for a spot of lunch, and their were mice running around! I alerted the manager who shrugged it off, saying "it's a problem with the area" and that "he couldn't do anything". Not really making me feel any better about the hygiene or offering a sincere apology either, or even a refund. I tried to eat my food but after seeing even more mice I had to ask to leave, if the manger doesn't care their are mice running around the dining area who knows what the kitchen looks like. I have tried to contact head office to let them know but it seems they don't care either. AVOID.
Went there a few months ago back in May. I was in a rush on a work lunch, the food was served pretty quickly.They only halal option was the chicken burger, so i opted for it with some steak chips.The chicken was breaded and tasted ordinary, nothing special. The chips however was really good. I had to ask for condiments such as salt and pepper. I also asked for tap water with ice which was served without forcing me to buy a bottle of water like other establishments do.Overall it was a good experience, nice and quiet in the restaurant too.The burger im not so sure i liked it, however it wasnt bad. Chips i thoroughly enjoyed though, overall 3/5.
One of the best place for burger, the team were really good and the milkshakes were really fantastic thank you gbk for the wonderful experience
was in this restaurant this afternoon and witnessed a customer complaining she had seen mice running around whilst at her table. The member of staff seemed unsurprised by this and not even interested in where the customer was pointing to! If this place has a rodent problem and the staff aren't interested then I'll eat elsewhere