I got 2 meals worth 7 to 8 pound each and the portion of fries included about 5 chips. Will not be coming back. What a bump. Customer service could be way better.
Hhl Est
It doesn't deserve even a single star. There is no full menu board and you are pushed to order whatever options they have up there. When you ask about burger meals staff don't know anything about it. I had to find the deal in my mobile and show them. I repeated multiple times that I am going to eat there, so I need 2 trays. But, staff ignored me and wasted paper bags. Finally, they forgot to put the drink which is a part of kids meal. When I came back and ask the staff she asked me first to queue and then when she realised I am angry she asked me to go to sane staff she served me. Meanwhile all burgers and chips got cold already. I am not going to mention about the food. Just check the pics you will understand. NOT RECOMMENDED.
Salahuddin Nur
Quick junk food at reasonable prices..
Simone Di Vincenzo
Good flavours and overall decent quality.
Matthew Reynolds
Fast service.great food
Abbas Adel
One of its kind serving halal meat.
GRose7
I've had too many problems with this place. I worked nearby and have used here only when I really wanted chicken and now never again after today. Firstly, the people there clearly have not been trained in customer service at all and the manager was less than useless. The person in front of me had legit problems and even was trying to help them but the staff ignored them when dealing with the problem. I only know the problems they had as it took so long for the person trying to serve me to do their job and they messed up my order and I was over charged. In the past I have also had dry, rock hard buns on my burgers which have sat out all day (which is worring as this place is normally so busy food shoudn't sit there for long) and I've had food poisoning as well. It isn't hard to tell staff turnover is high and no one cares. Sadly, due to location alone, this place will stay open when it really should not be selling any food. Zero Stars if I could.
Alexander McKenzie
Worst KFC going! If only I could give this store a 0 star rating. Every time I come to this store, they either get my order wrong or they miss items off my order. Also, there is a really bad language barrier too which I find beyond frustrating. The manager of this store isn't particularly professional too as he thinks it's totally acceptable to ignore a customer who wants to make a complaint. The food tastes disgusting here too! Sort it out KFC! This store is giving you a bad reputation. Only God knows how this store is still surviving without a a significant change been made.
Adnan Mustafa
Worst KFC I've ever been to. I love KFC but this place is giving KFC a bad name. In a prime spot in Westfield you'd expect this branch to set an example for the rest. NO CHANCE.
Jakesyboi99 - Fifa
Asked for big daddy meal with no sauce and gave us zinger stacker with sauce. Place is way too small to accommodate the massive lines
I had a burger and the chicken wasn't cooked, I tried to return it and one the staff tried to convince me that is normal and nothing is wrong with it even though the chicken was completely pink.
Daniel Jones
Big wait for order staff seem a bit disorganised
Xia Dong
The worst KFC I have ever visited in the UK. The Cashier refused to make any change to the food ordered and blamed for system setting (This was before making payment). As well as making the meal large without asking my opinion. After been questioned, the employee had no verbal response, was avoiding my eye contacts and with no intention to correct the mistake. Really bad attitude for a cashier position in a KFC store.
charmaine concesso
Great food..variety. Friendlyest of staff and service to be had. Cleanliness of restaurant excellent. Toilets especially, pleasure to use. Not having to dodge some cubicals for a clean one.
Zhang Zhang
The worst severse ever. The staff here gave me fake money and refuse to take any responsibility. They were so rude and didn’t care any about the customers. And I can’t say it is not a discrimination because everything they did is so awful and unreasonable. It is the first time I leave a review and I just wanna to throw up everything 🤮
I got 2 meals worth 7 to 8 pound each and the portion of fries included about 5 chips. Will not be coming back. What a bump. Customer service could be way better.
It doesn't deserve even a single star. There is no full menu board and you are pushed to order whatever options they have up there. When you ask about burger meals staff don't know anything about it. I had to find the deal in my mobile and show them. I repeated multiple times that I am going to eat there, so I need 2 trays. But, staff ignored me and wasted paper bags. Finally, they forgot to put the drink which is a part of kids meal. When I came back and ask the staff she asked me first to queue and then when she realised I am angry she asked me to go to sane staff she served me. Meanwhile all burgers and chips got cold already. I am not going to mention about the food. Just check the pics you will understand. NOT RECOMMENDED.
Quick junk food at reasonable prices..
Good flavours and overall decent quality.
Fast service.great food
One of its kind serving halal meat.
I've had too many problems with this place. I worked nearby and have used here only when I really wanted chicken and now never again after today. Firstly, the people there clearly have not been trained in customer service at all and the manager was less than useless. The person in front of me had legit problems and even was trying to help them but the staff ignored them when dealing with the problem. I only know the problems they had as it took so long for the person trying to serve me to do their job and they messed up my order and I was over charged. In the past I have also had dry, rock hard buns on my burgers which have sat out all day (which is worring as this place is normally so busy food shoudn't sit there for long) and I've had food poisoning as well. It isn't hard to tell staff turnover is high and no one cares. Sadly, due to location alone, this place will stay open when it really should not be selling any food. Zero Stars if I could.
Worst KFC going! If only I could give this store a 0 star rating. Every time I come to this store, they either get my order wrong or they miss items off my order. Also, there is a really bad language barrier too which I find beyond frustrating. The manager of this store isn't particularly professional too as he thinks it's totally acceptable to ignore a customer who wants to make a complaint. The food tastes disgusting here too! Sort it out KFC! This store is giving you a bad reputation. Only God knows how this store is still surviving without a a significant change been made.
Worst KFC I've ever been to. I love KFC but this place is giving KFC a bad name. In a prime spot in Westfield you'd expect this branch to set an example for the rest. NO CHANCE.
Asked for big daddy meal with no sauce and gave us zinger stacker with sauce. Place is way too small to accommodate the massive lines
Restaurantji Recommends
I had a burger and the chicken wasn't cooked, I tried to return it and one the staff tried to convince me that is normal and nothing is wrong with it even though the chicken was completely pink.
Big wait for order staff seem a bit disorganised
The worst KFC I have ever visited in the UK. The Cashier refused to make any change to the food ordered and blamed for system setting (This was before making payment). As well as making the meal large without asking my opinion. After been questioned, the employee had no verbal response, was avoiding my eye contacts and with no intention to correct the mistake. Really bad attitude for a cashier position in a KFC store.
Great food..variety. Friendlyest of staff and service to be had. Cleanliness of restaurant excellent. Toilets especially, pleasure to use. Not having to dodge some cubicals for a clean one.
The worst severse ever. The staff here gave me fake money and refuse to take any responsibility. They were so rude and didn’t care any about the customers. And I can’t say it is not a discrimination because everything they did is so awful and unreasonable. It is the first time I leave a review and I just wanna to throw up everything 🤮