Terrible ghetto rude staff and always gets orders wrong. And what’s with the warms cans on delivery. Is it that hard to put them in the fridge.
Gordon Spencer
Try to order from KFC Purley at your own peril. Delivery drivers routinely go to a completely different address, food arrives cold and the Purley branch is uncontactable, never answering the telephone. Order from Caterham branch - at least they know what they are doing.
Vanina Spsasova
Orfered delivery that never came in, tried to call the number no one bothered to pick up, gave up about half an hour of attempts.
Matt Roberts
The food quality is very poor. It turned up cold.
Sean L
Second time I've ordered here and the food was extremely salty and the chicken undercooked.
khalid allahwala
Assuming the food here is the same as most KFC's didn't stay as the staff were terrible.I was at the counter waiting for someone to just turn around and answer a question and then take my order.They were all "looking" super busy fulfilling one order, why it takes three of them, two who were front of house staff, I could not fathom?They were literally waiting for the kitchen staff to finish cooking before they would even turn around to acknowledge me.After waiting at least 4 minutes, I said to my friend who had just arrived from a part of Ireland where food of this nature isn't available, that we are going.Fortunately being in London, Purley has a glut of fast food eateries doing fried Chicken, whom you can use as an alternative.People's ability to interact and be civil see so diminished perhaps this is the long term consequences of COVID.
Jack Black
That was the third time and the hell the last time I bought food from this place!Get your expiration of the meat in line!Not nice!Three times now, I will come back if something comes up on me, like salmonella virus.Absolutely not ! This brunch of KFC..if not all of them around UK,Shut it down for heaven's sake.
Edmunds Life
I placed an order then waited for 15 minutes however others were getting served including pickups. Apparently they forgot about my order so when I went to the till, I was told there are only legs and that if I need all the pieces I have to wait for an additional 12 minutes. KFC used to be good back in the days but now they are poor in almost every aspects. When I used the one at Church Street East Croydon, it was the same level of service. I doubt if the owners or shareholders care about reviews.
Evve Evve
I haven't eaten something as disgusting as this in a long time... Any chicken shop will be better than this one. I advise you to stay away from
Riyaz Cheytan
Ordered on the app for a takeaway, took a while to collect as it was so busy - not their fault.Food was tasty and hot - always a win.
Where do I start? Saturday sept 9th 2023, ordered using the machine at approx 7.30pm. It was fairly busy so I had to wait... and wait... and wait until approx 7.55pm. I was on the verge of cancelling when the girl behind the counter called out my order number. During my wait I had been witnessing the same girl having to tell EVERY customer, once their order was ready, that there was no ice for the drinks. The lack of ice means they are flat as well as warm! The manager seemed to be making this poor girl just field the customer complaints rather than go to sainsbury next door and buy dozens of cold cans instead. Not one customer was warned upon ordering that the drinks were warm and no discount or refund was offered. Very poor customer service here. Colonel Sanders would be horrified to see what his dream turned into.
Sasha Jordan
I recieved an incomplete order and when I tried to contact them it was useless because the number that's provided is not one that is ever answered. Not only was my order incomplete but to my shocking surprise the food was right out sloppy, had me wondering who in their right mind prepared an order to send out looking the way it did. I paid almost £50 and never get what I paid for, Damm shame and disgrace, these are some of the reasons why people do wrong things in this world.
Daniel Jackson
Ordered delivery, only half the order turned up. Got partial refund from deliveroo but didn't make up for lack of drink, and dips and half the chicken.
Ellie Pitchley
the manager veronica gave us excellent service, very friendly, helped us save money to chose a cheaper meal option which was better for us. i’ll definitely be coming back here and recommend anyone who likes kfc purley is the one!!!! thank you veronicaKid-friendliness: very smiley with the kids and made sure they didn’t go hungry
Lou Hearne
Part of our order missing & some of the chicken was pink inside but the service was good.
Terrible ghetto rude staff and always gets orders wrong. And what’s with the warms cans on delivery. Is it that hard to put them in the fridge.
Try to order from KFC Purley at your own peril. Delivery drivers routinely go to a completely different address, food arrives cold and the Purley branch is uncontactable, never answering the telephone. Order from Caterham branch - at least they know what they are doing.
Orfered delivery that never came in, tried to call the number no one bothered to pick up, gave up about half an hour of attempts.
The food quality is very poor. It turned up cold.
Second time I've ordered here and the food was extremely salty and the chicken undercooked.
Assuming the food here is the same as most KFC's didn't stay as the staff were terrible.I was at the counter waiting for someone to just turn around and answer a question and then take my order.They were all "looking" super busy fulfilling one order, why it takes three of them, two who were front of house staff, I could not fathom?They were literally waiting for the kitchen staff to finish cooking before they would even turn around to acknowledge me.After waiting at least 4 minutes, I said to my friend who had just arrived from a part of Ireland where food of this nature isn't available, that we are going.Fortunately being in London, Purley has a glut of fast food eateries doing fried Chicken, whom you can use as an alternative.People's ability to interact and be civil see so diminished perhaps this is the long term consequences of COVID.
That was the third time and the hell the last time I bought food from this place!Get your expiration of the meat in line!Not nice!Three times now, I will come back if something comes up on me, like salmonella virus.Absolutely not ! This brunch of KFC..if not all of them around UK,Shut it down for heaven's sake.
I placed an order then waited for 15 minutes however others were getting served including pickups. Apparently they forgot about my order so when I went to the till, I was told there are only legs and that if I need all the pieces I have to wait for an additional 12 minutes. KFC used to be good back in the days but now they are poor in almost every aspects. When I used the one at Church Street East Croydon, it was the same level of service. I doubt if the owners or shareholders care about reviews.
I haven't eaten something as disgusting as this in a long time... Any chicken shop will be better than this one. I advise you to stay away from
Ordered on the app for a takeaway, took a while to collect as it was so busy - not their fault.Food was tasty and hot - always a win.
Restaurantji Recommends
Where do I start? Saturday sept 9th 2023, ordered using the machine at approx 7.30pm. It was fairly busy so I had to wait... and wait... and wait until approx 7.55pm. I was on the verge of cancelling when the girl behind the counter called out my order number. During my wait I had been witnessing the same girl having to tell EVERY customer, once their order was ready, that there was no ice for the drinks. The lack of ice means they are flat as well as warm! The manager seemed to be making this poor girl just field the customer complaints rather than go to sainsbury next door and buy dozens of cold cans instead. Not one customer was warned upon ordering that the drinks were warm and no discount or refund was offered. Very poor customer service here. Colonel Sanders would be horrified to see what his dream turned into.
I recieved an incomplete order and when I tried to contact them it was useless because the number that's provided is not one that is ever answered. Not only was my order incomplete but to my shocking surprise the food was right out sloppy, had me wondering who in their right mind prepared an order to send out looking the way it did. I paid almost £50 and never get what I paid for, Damm shame and disgrace, these are some of the reasons why people do wrong things in this world.
Ordered delivery, only half the order turned up. Got partial refund from deliveroo but didn't make up for lack of drink, and dips and half the chicken.
the manager veronica gave us excellent service, very friendly, helped us save money to chose a cheaper meal option which was better for us. i’ll definitely be coming back here and recommend anyone who likes kfc purley is the one!!!! thank you veronicaKid-friendliness: very smiley with the kids and made sure they didn’t go hungry
Part of our order missing & some of the chicken was pink inside but the service was good.