Amazing as usual. The staff are always friendly and the pretzels always taste great. For anyone who has never had one, go with cinnamon sugar and you will never regret it.
H Lee
I come here very often but I wouldnt come here any more. April 25th Tuesday the service was terrible.
Hoda Abdelfattah Ismail (Hoda)
I never imagined I’ll see low class employees in this place called Mr Pretzels ! What’s happening ? And in Westfield Shepherds Bush? The biggest mall in Europe? What a shame
Moon Light
If there was less than 1 star , I think this business will not continue with this weak management that employs impolite employees! Good luck
Gem Hire
Low class employees, very disappointed, I think these are definitely girls just came out from jail … no way these are interviewed girls with previous experience of how to talk to customers, but this is the world nowadays
Jay Singh
The only plus point was that it was made fresh.I brought two pizza pretzels and one chocolate.The chocolate seemed watered down, and the toppings on the pizza pretzels just fell off (luckily into the bag) very pricey for what it was.Don't think I'll be returning.
Adnan Sherani
Wasn't busy and have space to sit down and enjoy our freshly made Pretzels. Friendly staff and quality treats. Sitting area needs little attention as it was not cleaned.
Michael H
Saw a queue so thought it must be worth trying ……. Oh I was wrong ! Not a pretzel at all ! The Pretzel dog is Probably one of the most disgusting overpriced things I have ever tasted, never again! it’s more of a donut dough that’s shaped around a cheap economy hotdog and the “pretzels “ are the same dough with a variation of toppings , rude staff and overpriced. also if you require a small paper bag it is 30p to carry it away if you don’t try it and bin it immediately .
Shuyu Lin
A great pretzel place in Westfield!! Service is fast.Conveniently located on the 1st floor, next to Starbucks.
irinabK547TV
Pretzels at Bental , Kingston not fresh on week days only nice on Saturday. Never get refund or replaced items.
I thought I'd try a pretzel dog. I wasn't given any sauces or how I might like my pretzel dog...sweet? Sesame? I also bought a hot cinnamon sugar that was given to me fresh and warm almost 15 minutes before I wasn given my dry pretzel dog. Sadly overpriced at £10.45 for both. I'll be going to Bunsik for a Corndog at twice the flavour and size and a lot cheaper. I thought I'had enough to say bit no. I will reiterate OVERPRICED. I ate a corndog that takes less than a £1 to make and I'm being generous. I just ate the exact same as a medium poor quality hotdog you get in a jar. Dough can be made.
O
Why are the staff always so rude its not my fault they're out of stock at 8pmEven the woman upstairs is rude she said its because they're busy but that's no excuse.
Maria Pamukova
Really wanted a savioury snack, and that was the perfect option for me
Beth Rocha-Mariano
Love the pretzels especially the cinnamon. Fast service even with the long queue.
Frances Gregoriades
Not very organised, found staff to be unfriendly, there also seems to be a understanding barrier as they don't get what your saying, I had to point at the menu for then to understand.This could be a issueDo not recommend
Amazing as usual. The staff are always friendly and the pretzels always taste great. For anyone who has never had one, go with cinnamon sugar and you will never regret it.
I come here very often but I wouldnt come here any more. April 25th Tuesday the service was terrible.
I never imagined I’ll see low class employees in this place called Mr Pretzels ! What’s happening ? And in Westfield Shepherds Bush? The biggest mall in Europe? What a shame
If there was less than 1 star , I think this business will not continue with this weak management that employs impolite employees! Good luck
Low class employees, very disappointed, I think these are definitely girls just came out from jail … no way these are interviewed girls with previous experience of how to talk to customers, but this is the world nowadays
The only plus point was that it was made fresh.I brought two pizza pretzels and one chocolate.The chocolate seemed watered down, and the toppings on the pizza pretzels just fell off (luckily into the bag) very pricey for what it was.Don't think I'll be returning.
Wasn't busy and have space to sit down and enjoy our freshly made Pretzels. Friendly staff and quality treats. Sitting area needs little attention as it was not cleaned.
Saw a queue so thought it must be worth trying ……. Oh I was wrong ! Not a pretzel at all ! The Pretzel dog is Probably one of the most disgusting overpriced things I have ever tasted, never again! it’s more of a donut dough that’s shaped around a cheap economy hotdog and the “pretzels “ are the same dough with a variation of toppings , rude staff and overpriced. also if you require a small paper bag it is 30p to carry it away if you don’t try it and bin it immediately .
A great pretzel place in Westfield!! Service is fast.Conveniently located on the 1st floor, next to Starbucks.
Pretzels at Bental , Kingston not fresh on week days only nice on Saturday. Never get refund or replaced items.
Restaurantji Recommends
I thought I'd try a pretzel dog. I wasn't given any sauces or how I might like my pretzel dog...sweet? Sesame? I also bought a hot cinnamon sugar that was given to me fresh and warm almost 15 minutes before I wasn given my dry pretzel dog. Sadly overpriced at £10.45 for both. I'll be going to Bunsik for a Corndog at twice the flavour and size and a lot cheaper. I thought I'had enough to say bit no. I will reiterate OVERPRICED. I ate a corndog that takes less than a £1 to make and I'm being generous. I just ate the exact same as a medium poor quality hotdog you get in a jar. Dough can be made.
Why are the staff always so rude its not my fault they're out of stock at 8pmEven the woman upstairs is rude she said its because they're busy but that's no excuse.
Really wanted a savioury snack, and that was the perfect option for me
Love the pretzels especially the cinnamon. Fast service even with the long queue.
Not very organised, found staff to be unfriendly, there also seems to be a understanding barrier as they don't get what your saying, I had to point at the menu for then to understand.This could be a issueDo not recommend