Pizzas were not great. I know the rustica pizzas are thin base but overcooked to the point the base was so brittle it "shatters" when cutting. Extreme lack of cheese, but toppings excellent.
Sabrina Belarbi
Food was terrible. We ordered garlic bread with mozzarella but came with barely any cheese. The rest of the food was tasteless. Calamari came without the dip… Only positive thing was the waiter that served us, Hamza, kind and polite. The rest of the staff could smile more and be more attentive.
rickylkmlkm
Pizza and pasta is good but portions of pasta should be at least double based on that price. Service is not good as we always need to wait for a long time to get a waitress.
Ivan Nedelchev
Poor service, waiting on the reception more than 10min. To go on the table, waiting a lot for kids starter and actually for the kids food, I finish my starter, when the food for my son arrive.Dessert and Mains arrive before we finish with the food and the ice cream was melted.The food was burn and doesn't taste good. We visiting before a lot of times and this is terrible. Service is really bad. No one cleaned the table, no one cared about the guests and the restaurant was not that full. We were feeling ourself like they pushed us to go.Really unprofessional.Everything was so bad this time and I hope that we never come back. Really bad.
Luli Nushi
I had a late lunch with my family today at this Zizzi branch!Food was good but lacked ambience and service was very poor!At the entrance for some time no one acknowledged us.There were 5-6 tables at that time, so no busy.We were seated in the nice area, but had to wait for someone to take our order!The app wasn’t working!We managed to wave at the waitress and then asked her about a dish and she looked like she started to work “today”, she had no idea!We placed the order, food came first instead of drinks and then we had a waiter with attitude who brought one bottle of sparkling water instead of bringing one still and sparkling water with 4 glasses!He said we don’t have still water!!!We asked for an extra glass for sparkling water and ordered a coke and he replied that there is no coke as well only zero coke!The attitude was zero, not just the drink!We asked for the bill and there was a still water which we never had on the bill and they added a service charge which we refused to pay!No sorry, no check back, nobody asked us how was your meal, no ambience,…very poor customer service!!!
Priscilla Olivia .M
When we arrived, no one acknowledged us for a few minutes, the waitress saw us yet proceeded to walk past us without saying anything, even a “be there in a minute”, bearing in mind it’s not that busy. I then had to say something otherwise we would have just been standing there being ignored for longer. I ordered sweet potatoe fries and garlic & pork meatballs starter as I wasn’t that hungry. The sweet potato fries were very under cooked, very good portion size but i probably ate a 1/4 of it. The meatballs lacked flavour and just tasted like they smothered the meatballs in a 38p can of tinned tomatoes from Sainsbury’s. I then got to the bill and I kindly asked the waitress to remove the service charge as it is optional as stated on the receipt. The waitress then gave me a sassy attitude instead of remaining courteous and professional.
Charlie Mills
Food was amazing as always, I do love a Zizzi.Customer service was good, had a better night of staff than the last time I visited. A lot of younger people working with not much of a drive of before. Would consider a staff move around.Only thing which really gets me is the fact they add a £5.30 tip on ‘optional’ service but do not tell you about it. That is absurd. Any waitress / waiter is always obligated to state any tips, and not to give them out without mentioning. If you don’t want to pay a tip, remember to tell the waiter/waitress to remove the tip unless you want to pay.Overall 3/5
mysterious d
Zizzi was bustling, and in light of the crowds, the place was kept clean and walk ins were available. The carbonara was ok. There was not much taste.The bacon did not really suffuse with the egg, and there did not seem to be much taste of the cheese.The creaminess of the egg was just egg, not the original consistency.The pizza was very thin but not reminiscent of a roman crust. Flavours again were normal.The waiters do need to remember to be more welcoming and warm, without rushing people.Atmosphere wise, it is what one would expect for Westfield on a Saturday. Good for families and shoppers generally hungry, prices are normal.
BwanaSam
Sadly this was not a great experience. Lady that took the order had to keep checking with another colleague about what we asked for (she could not find it on the device) Drinks came but were not what we asked for. Sent them back Ordered the triple pepperoni as per their description in menu “we’ve tripled the pepperoni” and I was not impressed - having looked at the pizza I received this would mean that one gets 8 slices pepperoni on the standard pizza? ? (Pizza Hut could teach them a thing or two about counting) Picture attached for their website’s picture for reference which is clearly much more enticing. Bill was the only thing delivered fast and on time lol- guess they need their money. Would I come again? Likely not.
Milan Shukla
The zizzi wasn't the best. The food was overpriced and ok at best.
The customer service was absolutely abysmal. We waited for what felt like an eternity to be seated, even though the restaurant was practically empty. It was infuriating how we were blatantly ignored. Just as I was about to express my frustration, a rather unpleasant staff member suddenly materialized out of thin air and demanded to know if we had a reservation. The entire experience was a complete disgrace, and it's clear that this restaurant has no regard for its customers, displaying sheer incompetence and a lack of respect.
amalia diapouli
A nice oasis in the Westfield London shopping centre. We enjoy the food, the service was quick and polite. Important so we could go back to our shopping ?️.
Isa Jo
Special hello and thanks to our friendly and patient waiter who was superb with the kids. The food was not too bad. Especially the bolognese tasted better than it looked on the picture. :)
Jack Tully
Zizzi's is always a great choice. I consider myself a fussy eater but always have many options to choose from.The service is wonderful and the food isn't any different.I'd recommend the Ravioli Di Capra as a vegan option, and the Salted Caramel Chocolate Brownie for dessert (not sure if it's vegan or not).You're able to pay from your phone using a QR code on the table
Antonella R
Me and my boyfriend were here for an early dinner and it was our first time at ZIZZI, the staff asked if we have any allergies and my boyfriend advised them about is nuts allergies, when we left my boyfriend started to have an allergic attack and we had to call an ambulance, fortunately everything went good after we have been in hospital and he received all the required medication . Of course we will never come back here! I don’t need to say that People die for lack of attention for this things. Also a small mouse was running free between our table. One last thing, there is no such thing as chorizo carbonara for Italian.
Pizzas were not great. I know the rustica pizzas are thin base but overcooked to the point the base was so brittle it "shatters" when cutting. Extreme lack of cheese, but toppings excellent.
Food was terrible. We ordered garlic bread with mozzarella but came with barely any cheese. The rest of the food was tasteless. Calamari came without the dip… Only positive thing was the waiter that served us, Hamza, kind and polite. The rest of the staff could smile more and be more attentive.
Pizza and pasta is good but portions of pasta should be at least double based on that price. Service is not good as we always need to wait for a long time to get a waitress.
Poor service, waiting on the reception more than 10min. To go on the table, waiting a lot for kids starter and actually for the kids food, I finish my starter, when the food for my son arrive.Dessert and Mains arrive before we finish with the food and the ice cream was melted.The food was burn and doesn't taste good. We visiting before a lot of times and this is terrible. Service is really bad. No one cleaned the table, no one cared about the guests and the restaurant was not that full. We were feeling ourself like they pushed us to go.Really unprofessional.Everything was so bad this time and I hope that we never come back. Really bad.
I had a late lunch with my family today at this Zizzi branch!Food was good but lacked ambience and service was very poor!At the entrance for some time no one acknowledged us.There were 5-6 tables at that time, so no busy.We were seated in the nice area, but had to wait for someone to take our order!The app wasn’t working!We managed to wave at the waitress and then asked her about a dish and she looked like she started to work “today”, she had no idea!We placed the order, food came first instead of drinks and then we had a waiter with attitude who brought one bottle of sparkling water instead of bringing one still and sparkling water with 4 glasses!He said we don’t have still water!!!We asked for an extra glass for sparkling water and ordered a coke and he replied that there is no coke as well only zero coke!The attitude was zero, not just the drink!We asked for the bill and there was a still water which we never had on the bill and they added a service charge which we refused to pay!No sorry, no check back, nobody asked us how was your meal, no ambience,…very poor customer service!!!
When we arrived, no one acknowledged us for a few minutes, the waitress saw us yet proceeded to walk past us without saying anything, even a “be there in a minute”, bearing in mind it’s not that busy. I then had to say something otherwise we would have just been standing there being ignored for longer. I ordered sweet potatoe fries and garlic & pork meatballs starter as I wasn’t that hungry. The sweet potato fries were very under cooked, very good portion size but i probably ate a 1/4 of it. The meatballs lacked flavour and just tasted like they smothered the meatballs in a 38p can of tinned tomatoes from Sainsbury’s. I then got to the bill and I kindly asked the waitress to remove the service charge as it is optional as stated on the receipt. The waitress then gave me a sassy attitude instead of remaining courteous and professional.
Food was amazing as always, I do love a Zizzi.Customer service was good, had a better night of staff than the last time I visited. A lot of younger people working with not much of a drive of before. Would consider a staff move around.Only thing which really gets me is the fact they add a £5.30 tip on ‘optional’ service but do not tell you about it. That is absurd. Any waitress / waiter is always obligated to state any tips, and not to give them out without mentioning. If you don’t want to pay a tip, remember to tell the waiter/waitress to remove the tip unless you want to pay.Overall 3/5
Zizzi was bustling, and in light of the crowds, the place was kept clean and walk ins were available. The carbonara was ok. There was not much taste.The bacon did not really suffuse with the egg, and there did not seem to be much taste of the cheese.The creaminess of the egg was just egg, not the original consistency.The pizza was very thin but not reminiscent of a roman crust. Flavours again were normal.The waiters do need to remember to be more welcoming and warm, without rushing people.Atmosphere wise, it is what one would expect for Westfield on a Saturday. Good for families and shoppers generally hungry, prices are normal.
Sadly this was not a great experience. Lady that took the order had to keep checking with another colleague about what we asked for (she could not find it on the device) Drinks came but were not what we asked for. Sent them back Ordered the triple pepperoni as per their description in menu “we’ve tripled the pepperoni” and I was not impressed - having looked at the pizza I received this would mean that one gets 8 slices pepperoni on the standard pizza? ? (Pizza Hut could teach them a thing or two about counting) Picture attached for their website’s picture for reference which is clearly much more enticing. Bill was the only thing delivered fast and on time lol- guess they need their money. Would I come again? Likely not.
The zizzi wasn't the best. The food was overpriced and ok at best.
Restaurantji Recommends
The customer service was absolutely abysmal. We waited for what felt like an eternity to be seated, even though the restaurant was practically empty. It was infuriating how we were blatantly ignored. Just as I was about to express my frustration, a rather unpleasant staff member suddenly materialized out of thin air and demanded to know if we had a reservation. The entire experience was a complete disgrace, and it's clear that this restaurant has no regard for its customers, displaying sheer incompetence and a lack of respect.
A nice oasis in the Westfield London shopping centre. We enjoy the food, the service was quick and polite. Important so we could go back to our shopping ?️.
Special hello and thanks to our friendly and patient waiter who was superb with the kids. The food was not too bad. Especially the bolognese tasted better than it looked on the picture. :)
Zizzi's is always a great choice. I consider myself a fussy eater but always have many options to choose from.The service is wonderful and the food isn't any different.I'd recommend the Ravioli Di Capra as a vegan option, and the Salted Caramel Chocolate Brownie for dessert (not sure if it's vegan or not).You're able to pay from your phone using a QR code on the table
Me and my boyfriend were here for an early dinner and it was our first time at ZIZZI, the staff asked if we have any allergies and my boyfriend advised them about is nuts allergies, when we left my boyfriend started to have an allergic attack and we had to call an ambulance, fortunately everything went good after we have been in hospital and he received all the required medication . Of course we will never come back here! I don’t need to say that People die for lack of attention for this things. Also a small mouse was running free between our table. One last thing, there is no such thing as chorizo carbonara for Italian.