Trying to call as u can’t amend the toppings on line on half half pizza!!! Phone has been constantly engaged!! Obvs kept off the hook!!
Jaime Leah Smith
Delivery was great but the food was very average and dry
Gregory L
Tasteless pizza. Paid £27 for a pizza that I thought was a meal deal. Absolute rip off. Paid through,"Just Eat!" £27!!!!! For one pizza! Absolute disgrace!!
Priyank v
I’m ordering papa johns almost 5 years from this branch.I ordered yesterday night, the horrible customer experience, they made normal garlic pizza stick instead four cheeses.When I called them to change the order, the manager or the franchise owner was very rude and hung up the phone.So only order if you are ready to face the worst customer service.
Sunit Jethwa
I placed an order on the app, it kept timing out and to my frustration I called Sidcup branch to find out why ordering on app does not work, he then replied we have your order I was surprised, and confirmed my order, I then checked my email and recieved 4 different order numbers and checked my transactions and been charged £47.35 x4 resulting ne paying £189.40, I called again to be told that they can't help and should call customer service, I then asked to speak to a manager when Nathan said its been refunded a total lie as I been told by another manager its impossible...I then called customer service today to be told I need to fill in a form online, why is the process so hard to get my refund like what's wrong with you and your service l, why should customers be more inconvenience as it is??? In this day and age service should be a whole lot easier.Well I'm still waiting for a response anyway and I'm due a refund of £142.05, like it's an easy fix who orders 4 exact ordered one after another???So far the worse service I've ever had.
Chris D
Tracked my food on the website, said it had been delivered but no food. Rang them they said the driver will be there in a min. Half hour later food turned up cold and not even edible. Stay well away unless you like wasting your money.
Sean
Delivery times always late. Track your order is always wrong. The pizza wasn’t made properly. Very doughy crust inedible. Cold aswell. Wouldn’t recommend
JOHHNY ENGLISH
Worst customer service ever, the staff kept lying about my order, ordered on Saturday and received on Sunday after 1pm after cancelling the order in the morning, refuse to provide any sort of help or normal customer service, in the end was about to go into to the store as the staff member was very brave over the phone, luckily managed to calm down. Worst Papa John's store ever!!!!
Stu2010review
Left waiting over an hour called twice to be told delivery a couple of minutes away... App says the food is delivered when it isn't. Terrible service for a Wed night....
Fereshtah Fakiri
We ordered pizza and give them exact time for delivery. The order came late and completely cold. I called several times after the time I mentioned in my order, the guy kept playing with me, The driver left, it is on his way, there is traffic light. No apologise and no respect to the customer.
Ordered a half and half pizza, you guys got the order wrong yet again. We ended up with a lge mixed meat pizza. Chicken wings were good and so was the garlic bread. I would of called to complain but it was a Big London derby football match , am pleased to say that our team won. The pizza wasn’t the best pizza that we have had from you guys and it would be nice to see you up your game in improving your pizza’s
James Henry
The topping ingredients has been hugely reduced . Used to order once a week. Now very disappointed. For some reason,the staff keeps to ask cash when you do collection. Paid for stuffed crust and got no cheese in there. Please avoid
Michael Hatter
30 minutes late opening. Standing here hungry. Not an apology not anything.l, they were 'elsewhere'
Trip228844
I ordered a pizza at 4pm to be delivered by 4.45 it's over and hour late ? have phoned twice once to be told it was all ready delivered and then to say that the driver was still doing 2 delivery before mine and would be 5 minutes, would of cancelled it but it's my child birthday and this is what they wanted.
kmratesplates
Got a delivery from here one night, got a deal buying 1 pizza and get one free. Had the meat feast and veggie pizza, both were ok, nothing to write home about
Trying to call as u can’t amend the toppings on line on half half pizza!!! Phone has been constantly engaged!! Obvs kept off the hook!!
Delivery was great but the food was very average and dry
Tasteless pizza. Paid £27 for a pizza that I thought was a meal deal. Absolute rip off. Paid through,"Just Eat!" £27!!!!! For one pizza! Absolute disgrace!!
I’m ordering papa johns almost 5 years from this branch.I ordered yesterday night, the horrible customer experience, they made normal garlic pizza stick instead four cheeses.When I called them to change the order, the manager or the franchise owner was very rude and hung up the phone.So only order if you are ready to face the worst customer service.
I placed an order on the app, it kept timing out and to my frustration I called Sidcup branch to find out why ordering on app does not work, he then replied we have your order I was surprised, and confirmed my order, I then checked my email and recieved 4 different order numbers and checked my transactions and been charged £47.35 x4 resulting ne paying £189.40, I called again to be told that they can't help and should call customer service, I then asked to speak to a manager when Nathan said its been refunded a total lie as I been told by another manager its impossible...I then called customer service today to be told I need to fill in a form online, why is the process so hard to get my refund like what's wrong with you and your service l, why should customers be more inconvenience as it is??? In this day and age service should be a whole lot easier.Well I'm still waiting for a response anyway and I'm due a refund of £142.05, like it's an easy fix who orders 4 exact ordered one after another???So far the worse service I've ever had.
Tracked my food on the website, said it had been delivered but no food. Rang them they said the driver will be there in a min. Half hour later food turned up cold and not even edible. Stay well away unless you like wasting your money.
Delivery times always late. Track your order is always wrong. The pizza wasn’t made properly. Very doughy crust inedible. Cold aswell. Wouldn’t recommend
Worst customer service ever, the staff kept lying about my order, ordered on Saturday and received on Sunday after 1pm after cancelling the order in the morning, refuse to provide any sort of help or normal customer service, in the end was about to go into to the store as the staff member was very brave over the phone, luckily managed to calm down. Worst Papa John's store ever!!!!
Left waiting over an hour called twice to be told delivery a couple of minutes away... App says the food is delivered when it isn't. Terrible service for a Wed night....
We ordered pizza and give them exact time for delivery. The order came late and completely cold. I called several times after the time I mentioned in my order, the guy kept playing with me, The driver left, it is on his way, there is traffic light. No apologise and no respect to the customer.
Restaurantji Recommends
Ordered a half and half pizza, you guys got the order wrong yet again. We ended up with a lge mixed meat pizza. Chicken wings were good and so was the garlic bread. I would of called to complain but it was a Big London derby football match , am pleased to say that our team won. The pizza wasn’t the best pizza that we have had from you guys and it would be nice to see you up your game in improving your pizza’s
The topping ingredients has been hugely reduced . Used to order once a week. Now very disappointed. For some reason,the staff keeps to ask cash when you do collection. Paid for stuffed crust and got no cheese in there. Please avoid
30 minutes late opening. Standing here hungry. Not an apology not anything.l, they were 'elsewhere'
I ordered a pizza at 4pm to be delivered by 4.45 it's over and hour late ? have phoned twice once to be told it was all ready delivered and then to say that the driver was still doing 2 delivery before mine and would be 5 minutes, would of cancelled it but it's my child birthday and this is what they wanted.
Got a delivery from here one night, got a deal buying 1 pizza and get one free. Had the meat feast and veggie pizza, both were ok, nothing to write home about