Complete Joke, same issues mentioned in all of the other 1 star reviews I wish I'd checked before I ordered. they're just making it up as they go
Sophia Malik
We just ordered pizza and it said it’s been delivered! But there is no pizza and delivery! What a joke and you don’t even answer your phones! Now we are having to drive down to you and tell you as there is no other way of getting hold of this branch!
Darek
The pizza came like it was blended and destroyed.
Joe Jenvey
Pizza showed up with multiple hairs all over it. I phoned the branch and the refused to offer a refund, saying they can only replace the pizza (why would I want another pizza from a place with such poor hygiene practices). Still waiting to see if head office provide a refund.
Tahera V
Pathetic service… ordered food online.. more than 1.20 minutes… order didn’t got delivered. No response when called, later a lady picked up a call and said it will be delivered in 15 minutes. Worst place to order from, Domino’s is way better and on time. So unprofessional behaviour. Would never ever order from them neither would recommend anyone to other from Papa John’s ever. So disappointed.
Chris Cleary
I’m shocked to see how many people have the same experience as this. I ordered a pizza at 9:00pm, 9:30pm app said it was delivered. 10:00pm still no pizza so I called the store and was told it will be here any minute. 10:30pm still no pizza. Called again but no answer, kept calling for 30 mins straight and no answer. Obviously the staff decided to close 30 mins early and not care about anyone who ordered. 11:00pm pizza arrived like a piece of plastic that could have smashed a window. Called back today to complain, was told manager is not here and I wasn’t working yesterday so not my problem. Papa Johns needs to end its franchise contract with this branch or at least allow users to choose a different location. I also want my money back.
dsokan
Love coming here! Great customer service and their vegan pizza is the best I’ve ever tasted! Better than anywhere else. The restaurant is clean and there is a table to sit on while you wait for your order. The manager (I think it’s spelt Sherie) is lovely too- warm and friendly. We ordered from them a few weeks ago for my kids party and the order arrived bang on the dot. Not 1 minute late so we are really grateful to have them round the corner from us. Thanks so much once again!
Peter Cullen
90 mins. Cold. Restaurant didn't pick up phone. Avoid at all costs
Richard Greatrix
Pizza was excellent and delivered very quickly. The side wasn’t so great as the chicken was poor quality.
D_boy247
I had garlic cheese sticks, freshly prepared and very tasty, reasonable wait time,staff were polite. £6.99! Though ?
I had garlic cheese sticks, freshly prepared and very tasty, reasonable wait time,staff were polite. £6.99! Though ?
Mitch Cooper
Avoid any this branch at all cost’s. Ordered a few times hoping the service would get better but time and time your left waiting a ridiculous amount of time . Don’t bother calling because no one will pick up the phone . Food is not top quality compared to other branches . Won’t be ordering again .
Zeia Gillies
Similar experience to others. Always really late on delivery, takes at least an hour and a half. Always cold on arrival.Food seems like it'd be really nice fresh and warm but that hasn't happened in the three times I've tried.Last time I called I was told they were only a little busier than normal and given the other reviews I just assume at this point that this is the standard level of service they give. Really unfortunate.
Robert Peck
Pizza was really nice BUT they delivered us some other poor guys food by mistake as well as our own. Tried multiple times to call restaurant and no answer, by time delivery driver realised and came back, someone else getting very cold food hence the low score.
Michael Thompson
“Unhelpful in any way shape and form and will just take your money when it is there mistake! DO NOT ORDER FROM HERE!!”Ordered a pizza at 10,40 pm on the app, to be told it was delivered at 11.15 even no there was no pizza as I kept checking at my door.So I called the shop several times in a row to confirm pizza was still on its way,to realise the shop shuts at 11.00 pm.So as you can imagine I am now thinking my pizza will not arrive tonight as shop is closed and it states on the app that my pizza has been delivered, so I was understanding that mistakes happen and I will sort the refund out the next day.So I ordered from another food place, my pizza then arrives at 11,51 pm at my door with no excuse why it’s late , but my other food was 5 mins away ,so I politely explained to the driver what had happened and showed him pictures of the app showing it had been delivered at 11.15,he told me he understood where I was coming from and it would not be a problem just speak to the shop tomorrow!So as Clarified with the drive the night before,I rung the shop the next day to sort out refund ,to be told that because I turned food away it’s now down to me to cover the cost of the food.The only reason it was turned away was due to your lack of communication with a pay customer.PICTURES OFF ORDER AND DELIVERY TIME ATTACHED TO THIS REVIEW!!I ordered my pizza at 10.40 pm the shop closes at 11.00 pm and my pizza turned up at 11.51 pm who thinks your delivering at pizza at that time??? When the app states it was delivered already.CAN SEE WHY YOU HAVE SUCH A LOW RATING ON TRIPADVISOR WILL NEVER ORDER FROM THE SHOP AGAIN!!CON ARTISTS!!RIP OFF’S!SCAM!
Complete Joke, same issues mentioned in all of the other 1 star reviews I wish I'd checked before I ordered. they're just making it up as they go
We just ordered pizza and it said it’s been delivered! But there is no pizza and delivery! What a joke and you don’t even answer your phones! Now we are having to drive down to you and tell you as there is no other way of getting hold of this branch!
The pizza came like it was blended and destroyed.
Pizza showed up with multiple hairs all over it. I phoned the branch and the refused to offer a refund, saying they can only replace the pizza (why would I want another pizza from a place with such poor hygiene practices). Still waiting to see if head office provide a refund.
Pathetic service… ordered food online.. more than 1.20 minutes… order didn’t got delivered. No response when called, later a lady picked up a call and said it will be delivered in 15 minutes. Worst place to order from, Domino’s is way better and on time. So unprofessional behaviour. Would never ever order from them neither would recommend anyone to other from Papa John’s ever. So disappointed.
I’m shocked to see how many people have the same experience as this. I ordered a pizza at 9:00pm, 9:30pm app said it was delivered. 10:00pm still no pizza so I called the store and was told it will be here any minute. 10:30pm still no pizza. Called again but no answer, kept calling for 30 mins straight and no answer. Obviously the staff decided to close 30 mins early and not care about anyone who ordered. 11:00pm pizza arrived like a piece of plastic that could have smashed a window. Called back today to complain, was told manager is not here and I wasn’t working yesterday so not my problem. Papa Johns needs to end its franchise contract with this branch or at least allow users to choose a different location. I also want my money back.
Love coming here! Great customer service and their vegan pizza is the best I’ve ever tasted! Better than anywhere else. The restaurant is clean and there is a table to sit on while you wait for your order. The manager (I think it’s spelt Sherie) is lovely too- warm and friendly. We ordered from them a few weeks ago for my kids party and the order arrived bang on the dot. Not 1 minute late so we are really grateful to have them round the corner from us. Thanks so much once again!
90 mins. Cold. Restaurant didn't pick up phone. Avoid at all costs
Pizza was excellent and delivered very quickly. The side wasn’t so great as the chicken was poor quality.
I had garlic cheese sticks, freshly prepared and very tasty, reasonable wait time,staff were polite. £6.99! Though ?
Restaurantji Recommends
I had garlic cheese sticks, freshly prepared and very tasty, reasonable wait time,staff were polite. £6.99! Though ?
Avoid any this branch at all cost’s. Ordered a few times hoping the service would get better but time and time your left waiting a ridiculous amount of time . Don’t bother calling because no one will pick up the phone . Food is not top quality compared to other branches . Won’t be ordering again .
Similar experience to others. Always really late on delivery, takes at least an hour and a half. Always cold on arrival.Food seems like it'd be really nice fresh and warm but that hasn't happened in the three times I've tried.Last time I called I was told they were only a little busier than normal and given the other reviews I just assume at this point that this is the standard level of service they give. Really unfortunate.
Pizza was really nice BUT they delivered us some other poor guys food by mistake as well as our own. Tried multiple times to call restaurant and no answer, by time delivery driver realised and came back, someone else getting very cold food hence the low score.
“Unhelpful in any way shape and form and will just take your money when it is there mistake! DO NOT ORDER FROM HERE!!”Ordered a pizza at 10,40 pm on the app, to be told it was delivered at 11.15 even no there was no pizza as I kept checking at my door.So I called the shop several times in a row to confirm pizza was still on its way,to realise the shop shuts at 11.00 pm.So as you can imagine I am now thinking my pizza will not arrive tonight as shop is closed and it states on the app that my pizza has been delivered, so I was understanding that mistakes happen and I will sort the refund out the next day.So I ordered from another food place, my pizza then arrives at 11,51 pm at my door with no excuse why it’s late , but my other food was 5 mins away ,so I politely explained to the driver what had happened and showed him pictures of the app showing it had been delivered at 11.15,he told me he understood where I was coming from and it would not be a problem just speak to the shop tomorrow!So as Clarified with the drive the night before,I rung the shop the next day to sort out refund ,to be told that because I turned food away it’s now down to me to cover the cost of the food.The only reason it was turned away was due to your lack of communication with a pay customer.PICTURES OFF ORDER AND DELIVERY TIME ATTACHED TO THIS REVIEW!!I ordered my pizza at 10.40 pm the shop closes at 11.00 pm and my pizza turned up at 11.51 pm who thinks your delivering at pizza at that time??? When the app states it was delivered already.CAN SEE WHY YOU HAVE SUCH A LOW RATING ON TRIPADVISOR WILL NEVER ORDER FROM THE SHOP AGAIN!!CON ARTISTS!!RIP OFF’S!SCAM!