Scumbag move to leave the toilets locked with a code. It's designed to only allow customers access, which I know is their right but is in bad faith to the community anyway. I planned on buying a coffee after I used the toilet but I couldn't open the door and it said vacant so I couldn't understand why. I've recently been having bladder problems that haven't been diagnosed yet so I ran to the toilet and didn't consider the possibility I'd need it unlocked for me. Whilst I was struggling to open the door I went unnoticed, perhaps I should have called for help but it didn't occur to me yet this was anything but a stuck door. Then I pissed myself through my trousers and onto the floor. The staff sort of ignored me without apologising. I sat down on a seat because I just wanted to be unnoticed and I know I shouldn't have because of my condition as it would spoil the seats. Eventually a staff member politely asked me to sit outside because there'd be customers sitting there.1 star because such a toilet policy is hostile to the community and the staff deserve 2 stars, 1 star added for civility and politeness, the rest not given because they obviously aren't trained for the situation of someone desperate for the toilet.
Alan Connolly
My 15 year old daughter needed a toilet and staff wouldn't let her without buying something.Awful sense of community.Will make a point of going elsewhere when I'm next looking for a coffee.
Dovile Mila
I am very disappointed, I come today in the morning, I was really need a toilet, I am pregnant and the guy didn't let me to use it he told me I need to buy something, it's it really I couldn't believe it,I am working my self at Starbucks kingston we always letting is really need for people the guy wa so
Ash Purushotham
Roasted Hazel Hot chocolate is so delicious..! Nice, polite staff.
Sam Peci
I’m new to the area and by my third visit to costa Archie had already remembered me and what I wanted to drink. Very polite and professional. Thank you!
Sue Van der Merwe
Great CoffeeShop Clean. Friendly Staff. Fantastic Tasty Baked Goods. Nice seating areas. Definitely good stop for Coffee and
S M
Ok so an alternative to the coffee here is to get some hot milk and mix mud in it. It’ll be the same taste.Absolutely
Mandana
Very nice staff. Clean shop. Ordered the blueberry bubbly. Didn’t look anything like the picture at all and tasted like water mixed with milk. Don’t waste your money on this drink.
Saad Ali
The service was excellent and the staff were very helpful and friendly, the shop is very clean and tidy.
Sreetha Surendran
Customer Service at Costa in tolworth is the worst. I asked about a reward in my Costa app to the lady there and instead of explaining me, she asked me back what I think the reward is.. very rude and pathetic behavior..
It's a standard dull chain of coffee shops. Worth finding an independent further up the High Street.
Andrew and Deborah Drury
The coffee shop was tidy and clean. It is positioned so that people can easily gather, being close to a railway station and main roads. The drink was what is expected from a major supplier, but the sandwiches were nondescript. I would recommend it for a good venue to meet with others.
Gillian Leyden
Crying into my empty hand! Costa opened late this morning and I had to leave the queue outside to catch my train. Left me no time to even get water in the shop in the station. Given trains are only 30 minutes I had thought it would open promptly but alas, no drink whatsoever this morning. Dying on the hot train…
Scumbag move to leave the toilets locked with a code. It's designed to only allow customers access, which I know is their right but is in bad faith to the community anyway. I planned on buying a coffee after I used the toilet but I couldn't open the door and it said vacant so I couldn't understand why. I've recently been having bladder problems that haven't been diagnosed yet so I ran to the toilet and didn't consider the possibility I'd need it unlocked for me. Whilst I was struggling to open the door I went unnoticed, perhaps I should have called for help but it didn't occur to me yet this was anything but a stuck door. Then I pissed myself through my trousers and onto the floor. The staff sort of ignored me without apologising. I sat down on a seat because I just wanted to be unnoticed and I know I shouldn't have because of my condition as it would spoil the seats. Eventually a staff member politely asked me to sit outside because there'd be customers sitting there.1 star because such a toilet policy is hostile to the community and the staff deserve 2 stars, 1 star added for civility and politeness, the rest not given because they obviously aren't trained for the situation of someone desperate for the toilet.
My 15 year old daughter needed a toilet and staff wouldn't let her without buying something.Awful sense of community.Will make a point of going elsewhere when I'm next looking for a coffee.
I am very disappointed, I come today in the morning, I was really need a toilet, I am pregnant and the guy didn't let me to use it he told me I need to buy something, it's it really I couldn't believe it,I am working my self at Starbucks kingston we always letting is really need for people the guy wa so
Roasted Hazel Hot chocolate is so delicious..! Nice, polite staff.
I’m new to the area and by my third visit to costa Archie had already remembered me and what I wanted to drink. Very polite and professional. Thank you!
Great CoffeeShop Clean. Friendly Staff. Fantastic Tasty Baked Goods. Nice seating areas. Definitely good stop for Coffee and
Ok so an alternative to the coffee here is to get some hot milk and mix mud in it. It’ll be the same taste.Absolutely
Very nice staff. Clean shop. Ordered the blueberry bubbly. Didn’t look anything like the picture at all and tasted like water mixed with milk. Don’t waste your money on this drink.
The service was excellent and the staff were very helpful and friendly, the shop is very clean and tidy.
Customer Service at Costa in tolworth is the worst. I asked about a reward in my Costa app to the lady there and instead of explaining me, she asked me back what I think the reward is.. very rude and pathetic behavior..
Restaurantji Recommends
It's a standard dull chain of coffee shops. Worth finding an independent further up the High Street.
The coffee shop was tidy and clean. It is positioned so that people can easily gather, being close to a railway station and main roads. The drink was what is expected from a major supplier, but the sandwiches were nondescript. I would recommend it for a good venue to meet with others.
Crying into my empty hand! Costa opened late this morning and I had to leave the queue outside to catch my train. Left me no time to even get water in the shop in the station. Given trains are only 30 minutes I had thought it would open promptly but alas, no drink whatsoever this morning. Dying on the hot train…
Great coffee shop with friendly staff
Really nice cafe…lot of sitting space