Horrible nearly 2 hours waiting the pizzas and when arrived they are super cold...i dont recomended at
Pauline cross
Haven’t been here for a while hardly anybody in there it was so grubby there was even a dirty tissue on the window ledge won’t be rushing
Katy Fearn
Great restaurant, lovely food, nice staff!!
MCG
Incredibly awful service.We ordered home delivery and after waiting nearly an hour they cancelled our order. They gave no explanation. If you have a busy night do not accept the order. Cancel after almost an hour is unacceptable!!!
christina Butler
2 stars for the food. As everything else wasn't to my liking. Was greeted my a person I thought was a customer but was the manager wearing his coat. Was asked to throw my drink I had away. No smiles, no happy welcome. Felt unwanted and judged as soon as i walked it. Will not be going back to surbtion again.
Vince Tolley
What an awful experience we had this afternoon in your restaurant this afternoon.Despite there being more staff than customers your still managed to get our order wrong.We eventually received a really cold and soggy Pizza and some really sad looking Pasta Pollo meal.I said at the time that the Pizza was cold and sloppy I was given a sorry and the waiter walked off.I then complained at the checkout and the waiter then said I’ve already said “sorry”!!All in all a rubbish meal with badly trained staff.
Carol Stacey
Loads of little fruit flies which drove me nuts. Good pizza. Think I'd have the thin crust next
v7765
What an awful experience my wife and I had here.We ordered a starter each only one turned up massively over cooked.We then had the misfortune of having our next course which comprised of a cold pizza and a Pollo Pasta dish that looked like it had been hanging around for a while.I ate part of the pizza and explained to the waiter that I was unhappy about my pizza.He mumbled that he was sorry and just walked away.!! Its the worst meal we as a couple had had in a long time coupled with really rude and incompetent staff.(at one point there were more staff than customers). All in all a very bad experience…
A Mathew
I ordered through just eat and when I received the food it was ice cold. Really unhappy with the experience. When I contacted just eat they added £7.70 to my just eat account as credit and told me they can’t give me a refund. I think robbery is the term to use. Really atrocious.
Voyager44872086713
Great food ,super fast,super friendly 5 star's. For sure we will be back. Love the Romana American hot Nhami nhami
This branch of Pizza Express either blows hot or cold when it comes to service. This occasion it was freezing! Woefully understaffed. Pizza express managers need to help their line staff. Long wait for food / missed dishes / stressed staff. A pity because it’s a prime location and should be firing on all cylinders
Gunjeet Sidhu
Ordered food online and there was chicken on my vegetarian pizza. Tried to call the restaurant multiple times and no answer. Just awful
Ellen Wall
Came here with my family and my dad received the wrong order. When questioning the waiter, he shrugged it off and proceeded to say how he had received the right order, not even reviewing what we had ordered. My mums pasta was also extremely dry, and looked as if it had been sitting cold for weeks. The food is also so overpriced for the quality it is, as I saw the waiter plonk a cheesecake onto the plate from a plastic box and serve it for £7! I’m aware this is a chain, so obviously they can’t make cheesecake every morning, but at least lower the prices for something that looks as if you bought it from Asda for £1.50.
Nadi
Good food as always.
The Tewkes
It looks like it needs a new coat of paint. The service is usually pretty slow despite the fact it’s never that busy. It is never my 1st choice and I would rather do Kingston just down the road.
Horrible nearly 2 hours waiting the pizzas and when arrived they are super cold...i dont recomended at
Haven’t been here for a while hardly anybody in there it was so grubby there was even a dirty tissue on the window ledge won’t be rushing
Great restaurant, lovely food, nice staff!!
Incredibly awful service.We ordered home delivery and after waiting nearly an hour they cancelled our order. They gave no explanation. If you have a busy night do not accept the order. Cancel after almost an hour is unacceptable!!!
2 stars for the food. As everything else wasn't to my liking. Was greeted my a person I thought was a customer but was the manager wearing his coat. Was asked to throw my drink I had away. No smiles, no happy welcome. Felt unwanted and judged as soon as i walked it. Will not be going back to surbtion again.
What an awful experience we had this afternoon in your restaurant this afternoon.Despite there being more staff than customers your still managed to get our order wrong.We eventually received a really cold and soggy Pizza and some really sad looking Pasta Pollo meal.I said at the time that the Pizza was cold and sloppy I was given a sorry and the waiter walked off.I then complained at the checkout and the waiter then said I’ve already said “sorry”!!All in all a rubbish meal with badly trained staff.
Loads of little fruit flies which drove me nuts. Good pizza. Think I'd have the thin crust next
What an awful experience my wife and I had here.We ordered a starter each only one turned up massively over cooked.We then had the misfortune of having our next course which comprised of a cold pizza and a Pollo Pasta dish that looked like it had been hanging around for a while.I ate part of the pizza and explained to the waiter that I was unhappy about my pizza.He mumbled that he was sorry and just walked away.!! Its the worst meal we as a couple had had in a long time coupled with really rude and incompetent staff.(at one point there were more staff than customers). All in all a very bad experience…
I ordered through just eat and when I received the food it was ice cold. Really unhappy with the experience. When I contacted just eat they added £7.70 to my just eat account as credit and told me they can’t give me a refund. I think robbery is the term to use. Really atrocious.
Great food ,super fast,super friendly 5 star's. For sure we will be back. Love the Romana American hot Nhami nhami
Restaurantji Recommends
This branch of Pizza Express either blows hot or cold when it comes to service. This occasion it was freezing! Woefully understaffed. Pizza express managers need to help their line staff. Long wait for food / missed dishes / stressed staff. A pity because it’s a prime location and should be firing on all cylinders
Ordered food online and there was chicken on my vegetarian pizza. Tried to call the restaurant multiple times and no answer. Just awful
Came here with my family and my dad received the wrong order. When questioning the waiter, he shrugged it off and proceeded to say how he had received the right order, not even reviewing what we had ordered. My mums pasta was also extremely dry, and looked as if it had been sitting cold for weeks. The food is also so overpriced for the quality it is, as I saw the waiter plonk a cheesecake onto the plate from a plastic box and serve it for £7! I’m aware this is a chain, so obviously they can’t make cheesecake every morning, but at least lower the prices for something that looks as if you bought it from Asda for £1.50.
Good food as always.
It looks like it needs a new coat of paint. The service is usually pretty slow despite the fact it’s never that busy. It is never my 1st choice and I would rather do Kingston just down the road.