I worked for this company for years..Today one of the new staff (dark hair, tall lady i don't know her name) telling me after she cut it front of me the ham and cheese tostati sandwich.. after she cut my vegetarian sandwich with the same nife. I told her nicely because i know this is a hard job. But this is basic thing and i don't eat meat at all.. basically very dirty the bar and all the store but i don't mind i can take it away or don't buy anything..she told me they always do this.. cut the vegetarian staff with a same nife the meat staff.. is it true? I don't think so she started to laughing on something with her collage Jasmin if i know her name well.. i don't know what about but i don't care to be honest. After she offered me another sandwich.. i can swap it if i want.. waste of time.. i said you could loose your job for this.. i am very disappointed. Thought i wrote this down maybe one day they change something in there..
Zoe
Quick serviceAnd wasn't busy so was so
Rahul Swami
Nice spacious coffee shop and staff are friendly.
Tanurag Nayyar
Been going there for years. Nice location at the top of Sutton High Street to enjoy a cuppa to relax to even to meet someone. Nice sitting place inside and outside. This place looks a little tired over the years so a refurb may be nice.
Spencer Barnes
As cafes go in Sutton this is the best one it’s cozy and staff are friendly, can get quite busy at times but depends on what time you goVegetarian options: Has quite a few bits for vegetarian dishes and some vegan options too
Charley Groves
Extremely rude condescending staff. I came at 11 am on a Saturday (25th Nov) so whoever the man on duty was
Liu He
One Asian lady is so helpful and smile like angel! My mocha was a bit too much and got on the saucer, she helped me change it immediately! I love her smile as well ☺️
Liliana Bucsan
Very nice place,the staff Very good ?,the manager is the best!fast service,end every one is happy to help!
G7 London
Disgusting customer service. Rude bartenders . How come they are Always unhappy. It’s like I am coming to their house without
Georgi Balabanov
Worst experience ever. My 10 years old got served 2 shots of expresso with his pistachio caramel cold drink, and the babychino for the little one had only “foam” and no actual drink/milk there. I have turned the cap other way around to check if something is going to come out but it did not. It was a
Very rude staff and forgot half my order. I waited a long time to pay for my order while they talked amongst each other and never bothered to charge me, I then went to a table as I presumed they charge me afterwards. About 5 mins later they scream at me that I still need to pay, which was rude and in front of the whole cafe. They then forgot half of my order anyway when they bought it to me. Very poor service.
Michael Manford
Chairs were very dirty, as was the floor and worktops, place needs a good clean!
Bobbie Samuels (Bobbie)
Nice selection of drinks and snacksCan get quite busy
Bobbie Samuels
Nice selection of drinks and snacksCan get quite busy
Andrew Wheeler
Similarly to other Caffe Neros, customer service leaves a lot to be desired. They always seem to have system issues and always seem to take it out on the customer. I'm not even surprised by the poor service any more. You're best off avoiding this and all other Caffe Neros, despite the coffee being better than other chains.
I worked for this company for years..Today one of the new staff (dark hair, tall lady i don't know her name) telling me after she cut it front of me the ham and cheese tostati sandwich.. after she cut my vegetarian sandwich with the same nife. I told her nicely because i know this is a hard job. But this is basic thing and i don't eat meat at all.. basically very dirty the bar and all the store but i don't mind i can take it away or don't buy anything..she told me they always do this.. cut the vegetarian staff with a same nife the meat staff.. is it true? I don't think so she started to laughing on something with her collage Jasmin if i know her name well.. i don't know what about but i don't care to be honest. After she offered me another sandwich.. i can swap it if i want.. waste of time.. i said you could loose your job for this.. i am very disappointed. Thought i wrote this down maybe one day they change something in there..
Quick serviceAnd wasn't busy so was so
Nice spacious coffee shop and staff are friendly.
Been going there for years. Nice location at the top of Sutton High Street to enjoy a cuppa to relax to even to meet someone. Nice sitting place inside and outside. This place looks a little tired over the years so a refurb may be nice.
As cafes go in Sutton this is the best one it’s cozy and staff are friendly, can get quite busy at times but depends on what time you goVegetarian options: Has quite a few bits for vegetarian dishes and some vegan options too
Extremely rude condescending staff. I came at 11 am on a Saturday (25th Nov) so whoever the man on duty was
One Asian lady is so helpful and smile like angel! My mocha was a bit too much and got on the saucer, she helped me change it immediately! I love her smile as well ☺️
Very nice place,the staff Very good ?,the manager is the best!fast service,end every one is happy to help!
Disgusting customer service. Rude bartenders . How come they are Always unhappy. It’s like I am coming to their house without
Worst experience ever. My 10 years old got served 2 shots of expresso with his pistachio caramel cold drink, and the babychino for the little one had only “foam” and no actual drink/milk there. I have turned the cap other way around to check if something is going to come out but it did not. It was a
Restaurantji Recommends
Very rude staff and forgot half my order. I waited a long time to pay for my order while they talked amongst each other and never bothered to charge me, I then went to a table as I presumed they charge me afterwards. About 5 mins later they scream at me that I still need to pay, which was rude and in front of the whole cafe. They then forgot half of my order anyway when they bought it to me. Very poor service.
Chairs were very dirty, as was the floor and worktops, place needs a good clean!
Nice selection of drinks and snacksCan get quite busy
Nice selection of drinks and snacksCan get quite busy
Similarly to other Caffe Neros, customer service leaves a lot to be desired. They always seem to have system issues and always seem to take it out on the customer. I'm not even surprised by the poor service any more. You're best off avoiding this and all other Caffe Neros, despite the coffee being better than other chains.