I used to consider Fresh Fare as my go-to chinese in teddington/twickenham. Used to recommend and really rate them.The fish&chips is dreadful. The chinese is massively overpriced and huge nosedive in quality. Overcooked, old, mushy, rotten, ancient frozen rubbish for both the chips and fish. Absolutely awful.The chinese food, which is what they used to be good for, is now horrifically overpriced. Literally almost a tenner for a fried rice. Portions are smaller, ingredients less fresh, worse tasting. So disappointed that what was a go-to for reasonably priced and fantastic, well portioned, meat and veg and chilli heavy chinese is now utterly rubbish and double the price. Don't even try it, don't even roll the dice. Untill they change how they price and how they serve it up, don't go.
Jim Morrissey
Like others have said, I used to go here and it was amazing. So I was looking forward to getting a late night fish and chip dinner. Why did I not trust my gut insctinct the moment I walked in?It was obvious it is now in new hands. The place was dirty, decrepid, and the food wasn't even in the heater/fryer as you would normally expect from an F+C shop. However, we ordered anyway. I ordered cod + chips, my wife had dumplings. £24!! It was only after we got home that I remembered they had an offer for £10.99 - what happened to that?The fish was disgusting - mushy and tasteless. The chips went from everything from barely cooked, to over cooked. And it was cooked out the back by someone I could just hear shouting. My wife's dumplings (£8) were something that had obviously just been heated up and you would have got something better in Iceland for £1.How disrespectful can you be? To serve up this utter sh1t, charge so much for it, and not even have clean premises. They are just there to grab your money.Even the lack of response from the owners to all these bad comments tells you everything you need to know. Discraceful.If only I had trusted my intuition, or even looked at the reviews to begin with.It is such a shame! A once beautiful local chip shop now turned into a dump of a business. Shame on the owners.If there was ever a business that deserved to close, this is it. You have been warned.
Meme Y
1 portion fish and chips and one of Sui Mai £25??? It should have been covered I. Gold for that price. And the fish was very poor quality. Shame we did not read the reviews before we went to this place but we will make sure not to return and will not recommend to anyone. The lady who served us was nice though.
Marcus Taylor
Awful food the chips were cold overcooked and rock hard second time this has happened will not be
Honest Johnny
AVOID AT ALL COSTS ORDERED CHIPS SMALL £3.40, THE CHIPS WERE SCRAG ENDS WITH BITS OF BURNT BATTER, THE OIL IS FILTHY, AVOID LKE THE PLAGUE, tasted
Ben Wood
Have had takeaway from this place many times before and not been overly disappointed but tonight when I tried to order a takeaway and was faced with £7 egg fried rice I had to say something…. Absolutely criminal. Sort your prices out.
The one
Paid £9:40 for 2 large chips.thay were horrible... re fried tasted awful for that price I expect fresh cooked food!!!
Laura Kennedy
Went to order and see their egg fried rice is £6.70!!! I really hope it’s an error on their side because that’s disgraceful charging people that much for some rice Won’t be ordering from here thank you
jem KUNZ
Always good food. Used them loads
Anonymous
Chips ok, but the cod was awful. Soggy batter and dry fish.
Chicken Fried Rice with chilli oil was really good, a lot of chicken in the portion too.
tom maxwell
Takeaway delivery half hour late so not a good start. Now the food. Absolutely awful. Vegetables completely raw. Spicy, no way. I have eaten in Chengdu and elsewhere in China and if this was served there it would be curtains for the chef. I have used this restaurant previously and it was satisfactory. Something has gone wrong and I won’t be using them again.Vegetarian options: No
Shivanya Mritunjay
An order was placed on Tuesday 4th April at 18:05 via JustEat. The order was scheduled to be delivered between 18:45 and 19:05. It was delivered around 20:15. The first person I spoke to on the phone was lovely, and I have no complaints about her customer service demeanour. The second person I spoke to on the phone appeared to be disinterested, had no empathetic regard for having disappointed her customers and was flippant. There was no proactive offer of goodwill. She blamed the driver for being late and made excuses that he must be stuck in traffic etc. The delivery should have taken around 10 minutes to complete from the restaurant to home. I asked the driver at the door how long ago they had picked up the order. Their response was 15 mins. The order was COLD AND CONGEALED on arrival.This complaint is not regarding the delivery driver nor Just Eat; it is directed to Fresh Fare. I have ordered from this restaurant before on multiple occasions (the most recent being 02/03/2023) and have never had such a shockingly disgusting experience. I wish to take this opportunity to thank Just Eat for its prompt response to this incident.
tom m
Food delivered half hour late. No taste of spice in this so called hot dish. Vegetables completely raw. Have previously had satisfactory service here but this was probably my worst experience of Chinese cuisine.
Degsy41
The prices in this place are extortion. Which would be ok if the food was good, but it’s terrible. The fish and chips are barely edible and cooked in week old oil. Disgusting. The Chinese food, which you would expect they know how to cook, is no better. AVOID!!
I used to consider Fresh Fare as my go-to chinese in teddington/twickenham. Used to recommend and really rate them.The fish&chips is dreadful. The chinese is massively overpriced and huge nosedive in quality. Overcooked, old, mushy, rotten, ancient frozen rubbish for both the chips and fish. Absolutely awful.The chinese food, which is what they used to be good for, is now horrifically overpriced. Literally almost a tenner for a fried rice. Portions are smaller, ingredients less fresh, worse tasting. So disappointed that what was a go-to for reasonably priced and fantastic, well portioned, meat and veg and chilli heavy chinese is now utterly rubbish and double the price. Don't even try it, don't even roll the dice. Untill they change how they price and how they serve it up, don't go.
Like others have said, I used to go here and it was amazing. So I was looking forward to getting a late night fish and chip dinner. Why did I not trust my gut insctinct the moment I walked in?It was obvious it is now in new hands. The place was dirty, decrepid, and the food wasn't even in the heater/fryer as you would normally expect from an F+C shop. However, we ordered anyway. I ordered cod + chips, my wife had dumplings. £24!! It was only after we got home that I remembered they had an offer for £10.99 - what happened to that?The fish was disgusting - mushy and tasteless. The chips went from everything from barely cooked, to over cooked. And it was cooked out the back by someone I could just hear shouting. My wife's dumplings (£8) were something that had obviously just been heated up and you would have got something better in Iceland for £1.How disrespectful can you be? To serve up this utter sh1t, charge so much for it, and not even have clean premises. They are just there to grab your money.Even the lack of response from the owners to all these bad comments tells you everything you need to know. Discraceful.If only I had trusted my intuition, or even looked at the reviews to begin with.It is such a shame! A once beautiful local chip shop now turned into a dump of a business. Shame on the owners.If there was ever a business that deserved to close, this is it. You have been warned.
1 portion fish and chips and one of Sui Mai £25??? It should have been covered I. Gold for that price. And the fish was very poor quality. Shame we did not read the reviews before we went to this place but we will make sure not to return and will not recommend to anyone. The lady who served us was nice though.
Awful food the chips were cold overcooked and rock hard second time this has happened will not be
AVOID AT ALL COSTS ORDERED CHIPS SMALL £3.40, THE CHIPS WERE SCRAG ENDS WITH BITS OF BURNT BATTER, THE OIL IS FILTHY, AVOID LKE THE PLAGUE, tasted
Have had takeaway from this place many times before and not been overly disappointed but tonight when I tried to order a takeaway and was faced with £7 egg fried rice I had to say something…. Absolutely criminal. Sort your prices out.
Paid £9:40 for 2 large chips.thay were horrible... re fried tasted awful for that price I expect fresh cooked food!!!
Went to order and see their egg fried rice is £6.70!!! I really hope it’s an error on their side because that’s disgraceful charging people that much for some rice Won’t be ordering from here thank you
Always good food. Used them loads
Chips ok, but the cod was awful. Soggy batter and dry fish.
Restaurantji Recommends
Chicken Fried Rice with chilli oil was really good, a lot of chicken in the portion too.
Takeaway delivery half hour late so not a good start. Now the food. Absolutely awful. Vegetables completely raw. Spicy, no way. I have eaten in Chengdu and elsewhere in China and if this was served there it would be curtains for the chef. I have used this restaurant previously and it was satisfactory. Something has gone wrong and I won’t be using them again.Vegetarian options: No
An order was placed on Tuesday 4th April at 18:05 via JustEat. The order was scheduled to be delivered between 18:45 and 19:05. It was delivered around 20:15. The first person I spoke to on the phone was lovely, and I have no complaints about her customer service demeanour. The second person I spoke to on the phone appeared to be disinterested, had no empathetic regard for having disappointed her customers and was flippant. There was no proactive offer of goodwill. She blamed the driver for being late and made excuses that he must be stuck in traffic etc. The delivery should have taken around 10 minutes to complete from the restaurant to home. I asked the driver at the door how long ago they had picked up the order. Their response was 15 mins. The order was COLD AND CONGEALED on arrival.This complaint is not regarding the delivery driver nor Just Eat; it is directed to Fresh Fare. I have ordered from this restaurant before on multiple occasions (the most recent being 02/03/2023) and have never had such a shockingly disgusting experience. I wish to take this opportunity to thank Just Eat for its prompt response to this incident.
Food delivered half hour late. No taste of spice in this so called hot dish. Vegetables completely raw. Have previously had satisfactory service here but this was probably my worst experience of Chinese cuisine.
The prices in this place are extortion. Which would be ok if the food was good, but it’s terrible. The fish and chips are barely edible and cooked in week old oil. Disgusting. The Chinese food, which you would expect they know how to cook, is no better. AVOID!!