Shocking customer service, they really do not care about customers here. Order came an hour late, food cold and inedible. When you call them back they will let it ring for a while, hang up but if you stay persistent they will eventually answer and give you a lot of attitude. Seriously?Was promised a coupon for a meal off and never received anything. Honestly a really bad dominos branch and I order a lot. Do not order from here, best to order from the Thamesmead branch as there are never any issues with them and they deliver within 20 mins! Usually also much more friendly.
ryth chauhan
I placed an order for a veggie supreme at this Domino's location in Welling and discovered a hair strand in my pizza. I called the location to report the problem and they offered to give me a free pizza as compensation, which I obviously accepted as this was their fault.But even though it was their fault for making such an unhygeinic mistake, all I asked for was a complimentary dip alongside my free pizza as a kind gesture of good customer service. I will never order from that branch again because of their terrible customer service, and even though it was their fault, they insisted that I pay an additional 50p! Now see why they have such bad reviews! I will never be ordering from here again! Now see why they have such bad reviews! This wasn’t just only about the dip i’m reviewing this over the terrible customer service aswell and I will be complaining about this to the Dominos head office as well!
Harry Dunster
Avoid at all costs. Cancelled my order haven't been refunded. Thanks to the little manager
Slawomir Wdowiak
Never again overpriced pizza came overdone just rubbish and it was my son birthday party AVOID GO SOMEWHERE ELSE.
B M
Offer was for any size pizza for £6.99 which could only be ordered via the app for collection. However, total came to nearly £9 asked in store and all they kept on saying is they don't know why it does that. They offered no assistance or resolution. Well if they don't know how are the customers supposed to know. Terrible customer service!
charl375
They forgot my chicken strips, when i rang the lady said they will deliver them. Within 10 mins they had.. ??????
Yeidnxb Dyskinesia g
Lovely building and excellent food as always. Staff were all very friendly and attentive.
Alice Rose
RUDE STAFF. SEND OUT INCORRECT PIZZA AND DIDNT OFFER A Refund. I drove there and they laughed at me. IGNORANT
Carly C
Rude staff I ordered a pizza for delivery Wrong pizza got delivered I called to complain and wouldn’t help so I took it to store and they laughed at me and told me it was correct. I WOULD NOT GO OUT OF MY WAY TO TAKE A CORRECT PIZZA BACK. RUDE IGNORANT STAFF NOT EVEN OFFERED A REFUND
William Jamerson
THE WORST DOMINOS EVER DO NOT ORDER! - toppings gone off!!!We’ve ordered from here a few times it’s never been great always taken forever to come, wrong toppings ect.But today is the last time I ever order from here. We got a half and half pizza it was more like 1/3 and 2/3. The pineapple and mushrooms tasted like they had gone off I had to pick them off the pizza.No point calling them either I’ve called many times before and they do not help they don’t care you can tell that from the other comments. Just AVOID save your money go somewhere else!
extremely rude and disrespectful over the phone and kept hanging up on me when i only asked how much something was because my mum wanted to know
mikegreek2000
BEWARE ? AVOID ?Order placed at 1754pm.It is now 1909 pm, I've just talked to the store to inquire about my order.It has been showing on the app that is out for delivery since 1834pm and has not been delivered as of yet.Called the store at 1856pm.Member of staff who answered the phone was not helpful, asking the 3 last digits of my number, telling me my order is on its way and basically hanging up.37£ order is definitely not cheap and for that excellent customer service is expected on top of the pizza that now at 1911 pm have not received.I bet the order will be further late, cold and smashed as other reviews have stated before.Photos might follow.
Joel Chukwuka
Excellent, their service and treatment is excellent
Me D
Absolute rubbish!! Got 2 squashed pizzas , complained and they never contacted us within the 5 days! We are busy people! But I called them as we qwerw going to order today and they wouldn't do anything. !!!
Conna Shane
To be honest I used to work in domino’s not this one in particular but our motto is always washing hands and great communication skills and making our customers feel welcome but….. when I went into domino’s welling I was brushed off my pizza was rushed very disappointed pizza tasted like a pizza but just very rush not good at communicating
Shocking customer service, they really do not care about customers here. Order came an hour late, food cold and inedible. When you call them back they will let it ring for a while, hang up but if you stay persistent they will eventually answer and give you a lot of attitude. Seriously?Was promised a coupon for a meal off and never received anything. Honestly a really bad dominos branch and I order a lot. Do not order from here, best to order from the Thamesmead branch as there are never any issues with them and they deliver within 20 mins! Usually also much more friendly.
I placed an order for a veggie supreme at this Domino's location in Welling and discovered a hair strand in my pizza. I called the location to report the problem and they offered to give me a free pizza as compensation, which I obviously accepted as this was their fault.But even though it was their fault for making such an unhygeinic mistake, all I asked for was a complimentary dip alongside my free pizza as a kind gesture of good customer service. I will never order from that branch again because of their terrible customer service, and even though it was their fault, they insisted that I pay an additional 50p! Now see why they have such bad reviews! I will never be ordering from here again! Now see why they have such bad reviews! This wasn’t just only about the dip i’m reviewing this over the terrible customer service aswell and I will be complaining about this to the Dominos head office as well!
Avoid at all costs. Cancelled my order haven't been refunded. Thanks to the little manager
Never again overpriced pizza came overdone just rubbish and it was my son birthday party AVOID GO SOMEWHERE ELSE.
Offer was for any size pizza for £6.99 which could only be ordered via the app for collection. However, total came to nearly £9 asked in store and all they kept on saying is they don't know why it does that. They offered no assistance or resolution. Well if they don't know how are the customers supposed to know. Terrible customer service!
They forgot my chicken strips, when i rang the lady said they will deliver them. Within 10 mins they had.. ??????
Lovely building and excellent food as always. Staff were all very friendly and attentive.
RUDE STAFF. SEND OUT INCORRECT PIZZA AND DIDNT OFFER A Refund. I drove there and they laughed at me. IGNORANT
Rude staff I ordered a pizza for delivery Wrong pizza got delivered I called to complain and wouldn’t help so I took it to store and they laughed at me and told me it was correct. I WOULD NOT GO OUT OF MY WAY TO TAKE A CORRECT PIZZA BACK. RUDE IGNORANT STAFF NOT EVEN OFFERED A REFUND
THE WORST DOMINOS EVER DO NOT ORDER! - toppings gone off!!!We’ve ordered from here a few times it’s never been great always taken forever to come, wrong toppings ect.But today is the last time I ever order from here. We got a half and half pizza it was more like 1/3 and 2/3. The pineapple and mushrooms tasted like they had gone off I had to pick them off the pizza.No point calling them either I’ve called many times before and they do not help they don’t care you can tell that from the other comments. Just AVOID save your money go somewhere else!
Restaurantji Recommends
extremely rude and disrespectful over the phone and kept hanging up on me when i only asked how much something was because my mum wanted to know
BEWARE ? AVOID ?Order placed at 1754pm.It is now 1909 pm, I've just talked to the store to inquire about my order.It has been showing on the app that is out for delivery since 1834pm and has not been delivered as of yet.Called the store at 1856pm.Member of staff who answered the phone was not helpful, asking the 3 last digits of my number, telling me my order is on its way and basically hanging up.37£ order is definitely not cheap and for that excellent customer service is expected on top of the pizza that now at 1911 pm have not received.I bet the order will be further late, cold and smashed as other reviews have stated before.Photos might follow.
Excellent, their service and treatment is excellent
Absolute rubbish!! Got 2 squashed pizzas , complained and they never contacted us within the 5 days! We are busy people! But I called them as we qwerw going to order today and they wouldn't do anything. !!!
To be honest I used to work in domino’s not this one in particular but our motto is always washing hands and great communication skills and making our customers feel welcome but….. when I went into domino’s welling I was brushed off my pizza was rushed very disappointed pizza tasted like a pizza but just very rush not good at communicating