Avoid Asda Wembley unless you want to be treated like a thief even if staff have seen you pay for items. We complained to a manager called Pratixa, who was rude and isn't interested in listening. The customer services manager has since told us that staff have been offered training, yet Pratixa was still very rude when we called just now. Managers don't seem to care about keeping customers. Very disappointed with how poor Asda's customer services have become. All other stores treat paying customers with respect. Not sure if the CEO is aware that customers being treated in this manner.Writing after response from store: I'm not satisfied with the reply. You were not in my shoes. I will be taking this further.
Aamna Nasim
Disgusting customer service, worst asda I’ve ever visited. Zain a ‘duty manager’ was incredibly rude to myself and my husband, screaming at us down an aisle because we put something in the wrong place. Am I insane or is that not their job? It seemed to me that the 5ft fellow was really projecting and experiencing short man syndrome. Retrain your staff on customer service.
Tony Smith
My daughter and I went to do some shopping and on the way out a boy thet was handing out bags yelled out, 'Stop him!', creating as scene. The security called out for me to stop and were demanding to see my receipt as they thought I stole the shopping that I PAID for due to my skin colour. Firstly, both buzzers did NOT go off and secondly I ALWAYS take a receipt. I have been coming here for years and it is not the first time this has happened but this was the last straw. I showed them the receipt and yet they still provoked us without any evidence. In my opinion, if you are a person of colour I would advise you not to shop here as there is evident racism and poor customer service. And unless you love being harassed you will be welcome with open arms.
Jasmine
Terrible customer service by Marlon (lady at customer service with no name badge on). Instead of taking feedback respectfully given to be passed on to her team, she preferred to preach to the customers about how the team should be working instead. What a waste of my time and energy!
Kaushik Patel
Store is good with item option but Staff manager (checkout) was rude and unhelpful. Scan and go customer service lady was very nice and polite.
Dan Mallinson
Maybe we got unlucky, but we went on our one and only shop to this Asda and within an hour my fiance had been walked into several times like she wasn't there. One little brat tried to help himself to the contents of our trolley. Screaming children running through the isles with oblivious parents. The people at this place are the trashiest bunch I've ever seen in a supermarket.
Curtis stollery
I only went in to use the toilet, to find that there was a missing button for the flush, unclean as there was an empty miniature bottle of Bicardi vodka left on the sink.Generally untidy and unpleasant. As well as a narrow corridor for everyone.
Aicha Benelhadj
Older security Lady at front of Asda who wears red lipstick, is very rude, she told my brother to get out the store without a reason.This is out of order considering my brother has a mental illness, and you are judging him because of this. Terrible!You have certain people in the store that are not mentally stable, 1 person in particular has shouted abuse at my family member, and you don't do anything about it.You have these people in your store but you ban them from coming in your store and cant give the person a good reason why, Doesn't make sense and it ain't fair.Very unprofessional, this store will be losing loyal customers.
sandip thakor
Yesterday I bought a pizzaAnd asked them to baked . When I ate those pizza it's really rubbish..not proper topping and very disgusting in taste..After 2 hours me and my wife feeling stomach upset...Asda should closed pizza counterMoreover there is a pizza offer 2 pizzaFor £8... normally pizza price is £5 but 2 for £8So i took 2 pizza from shelves and ask them to baked it..but when I gave them for baking they charged £5 per pizza + 0.40 pence for Oven. So I paid £10.80 rather than £8.80 . This is not fair when u bought a pizza from shelves which is under offer 2 for '8 .. they should charge £8 rather than £10 ..does notatter we tell them to bakes there or we baked at home....0 ☆ out of 5
Tony Bliss
Went to Asda for some "Christmas bits" for presents. But it was not as good as the past year. The Christmas range this year is a lot smaller than last year. The store it's self was clean, tidy, and well stocked.
Staff where unhelpful and rude 3 members of staff did nothing to help me. Complaint and investigation is going on at the moment. 1 week later I haven't heard anything from head office or store manager. They have lots of staff but don't know what they are doing so the answer is get less staff and train them better
Terry Lee
My niece and my 2 sisters were stopped here today and had their shopping bags searched by 5 members of staff and 5 security guards even though they had receipts of payments and when my niece ask why they were stopped she was told she looked like a traveller.....having just received your reply to my review its not good enough and I will be writing to the trading standards to lodge a formal complaint of racial profiling by your staff at both Wembley Park asda and Park royal asda.
Deborah Lee
My niece, my sister and I were pulled aside today by security. Although the staff at Trolley Shop had actually singled us out already and asked for receipts, we were still accosted by five security officers and made to feel like thieves. I totally agree with the review about race. However I am not black, I am white, but we were picked on because of our colour. Another white customer experienced it three times before. The last time they actually followed her from the store and demanded she return to check her shopping. To their embarrassment they discovered she had paid for her shopping. Beware of Park Royal as well. They actually told my niece last week she was singled out because she fitted the profile of an Irish Traveller. She's English. Not that your nationally or colour should matter. However it now appears with Asda it does!!!.
Natalie Reilly
I paid £8.50 for an asda delivery for 12-1pm today as I am ill at home with my baby. At 11am I had an email to say 1 item not available. At 12.30pm the app said shopping was being prepped. At 1.30pm my shopping had not arrived, no email or phone call. On the app it said it was now cancelled, no reason!! With slots available still so there was no reason for the cancellation!!I was offered an alternative same day slot when I called customer services, but I no longer trust their same day delivery and will not use this option again!!
PURVI BRAHMBHATT
I bought hair colour from asda and main hair colour was missing from it..it was all packed but there is just 2 bottles in side.main 3rd hair colour was missing from it..I will never buy anything from there anymore
Avoid Asda Wembley unless you want to be treated like a thief even if staff have seen you pay for items. We complained to a manager called Pratixa, who was rude and isn't interested in listening. The customer services manager has since told us that staff have been offered training, yet Pratixa was still very rude when we called just now. Managers don't seem to care about keeping customers. Very disappointed with how poor Asda's customer services have become. All other stores treat paying customers with respect. Not sure if the CEO is aware that customers being treated in this manner.Writing after response from store: I'm not satisfied with the reply. You were not in my shoes. I will be taking this further.
Disgusting customer service, worst asda I’ve ever visited. Zain a ‘duty manager’ was incredibly rude to myself and my husband, screaming at us down an aisle because we put something in the wrong place. Am I insane or is that not their job? It seemed to me that the 5ft fellow was really projecting and experiencing short man syndrome. Retrain your staff on customer service.
My daughter and I went to do some shopping and on the way out a boy thet was handing out bags yelled out, 'Stop him!', creating as scene. The security called out for me to stop and were demanding to see my receipt as they thought I stole the shopping that I PAID for due to my skin colour. Firstly, both buzzers did NOT go off and secondly I ALWAYS take a receipt. I have been coming here for years and it is not the first time this has happened but this was the last straw. I showed them the receipt and yet they still provoked us without any evidence. In my opinion, if you are a person of colour I would advise you not to shop here as there is evident racism and poor customer service. And unless you love being harassed you will be welcome with open arms.
Terrible customer service by Marlon (lady at customer service with no name badge on). Instead of taking feedback respectfully given to be passed on to her team, she preferred to preach to the customers about how the team should be working instead. What a waste of my time and energy!
Store is good with item option but Staff manager (checkout) was rude and unhelpful. Scan and go customer service lady was very nice and polite.
Maybe we got unlucky, but we went on our one and only shop to this Asda and within an hour my fiance had been walked into several times like she wasn't there. One little brat tried to help himself to the contents of our trolley. Screaming children running through the isles with oblivious parents. The people at this place are the trashiest bunch I've ever seen in a supermarket.
I only went in to use the toilet, to find that there was a missing button for the flush, unclean as there was an empty miniature bottle of Bicardi vodka left on the sink.Generally untidy and unpleasant. As well as a narrow corridor for everyone.
Older security Lady at front of Asda who wears red lipstick, is very rude, she told my brother to get out the store without a reason.This is out of order considering my brother has a mental illness, and you are judging him because of this. Terrible!You have certain people in the store that are not mentally stable, 1 person in particular has shouted abuse at my family member, and you don't do anything about it.You have these people in your store but you ban them from coming in your store and cant give the person a good reason why, Doesn't make sense and it ain't fair.Very unprofessional, this store will be losing loyal customers.
Yesterday I bought a pizzaAnd asked them to baked . When I ate those pizza it's really rubbish..not proper topping and very disgusting in taste..After 2 hours me and my wife feeling stomach upset...Asda should closed pizza counterMoreover there is a pizza offer 2 pizzaFor £8... normally pizza price is £5 but 2 for £8So i took 2 pizza from shelves and ask them to baked it..but when I gave them for baking they charged £5 per pizza + 0.40 pence for Oven. So I paid £10.80 rather than £8.80 . This is not fair when u bought a pizza from shelves which is under offer 2 for '8 .. they should charge £8 rather than £10 ..does notatter we tell them to bakes there or we baked at home....0 ☆ out of 5
Went to Asda for some "Christmas bits" for presents. But it was not as good as the past year. The Christmas range this year is a lot smaller than last year. The store it's self was clean, tidy, and well stocked.
Restaurantji Recommends
Staff where unhelpful and rude 3 members of staff did nothing to help me. Complaint and investigation is going on at the moment. 1 week later I haven't heard anything from head office or store manager. They have lots of staff but don't know what they are doing so the answer is get less staff and train them better
My niece and my 2 sisters were stopped here today and had their shopping bags searched by 5 members of staff and 5 security guards even though they had receipts of payments and when my niece ask why they were stopped she was told she looked like a traveller.....having just received your reply to my review its not good enough and I will be writing to the trading standards to lodge a formal complaint of racial profiling by your staff at both Wembley Park asda and Park royal asda.
My niece, my sister and I were pulled aside today by security. Although the staff at Trolley Shop had actually singled us out already and asked for receipts, we were still accosted by five security officers and made to feel like thieves. I totally agree with the review about race. However I am not black, I am white, but we were picked on because of our colour. Another white customer experienced it three times before. The last time they actually followed her from the store and demanded she return to check her shopping. To their embarrassment they discovered she had paid for her shopping. Beware of Park Royal as well. They actually told my niece last week she was singled out because she fitted the profile of an Irish Traveller. She's English. Not that your nationally or colour should matter. However it now appears with Asda it does!!!.
I paid £8.50 for an asda delivery for 12-1pm today as I am ill at home with my baby. At 11am I had an email to say 1 item not available. At 12.30pm the app said shopping was being prepped. At 1.30pm my shopping had not arrived, no email or phone call. On the app it said it was now cancelled, no reason!! With slots available still so there was no reason for the cancellation!!I was offered an alternative same day slot when I called customer services, but I no longer trust their same day delivery and will not use this option again!!
I bought hair colour from asda and main hair colour was missing from it..it was all packed but there is just 2 bottles in side.main 3rd hair colour was missing from it..I will never buy anything from there anymore