This Costa Coffee outlet is beside the Hilton Olympia, with a door linking the two, so you can use the toilets in the Hilton. There is plenty of seating both inside and outside. Service was rather disorganised, as it seemed that the person serving me (who had a badge saying Perpetua - Manager) couldn't take payments so I had to wait for the other member of staff to become available in order to pay.
Islay Petrie
Fast as foink wi-fi. The fastest in London.
Lagos Relax
Great Coffee place for the guests who are staying in the Hilton Hotel Kensington Olympia. There is a direct entrance door from the hotel to the coffee. The coffees are really good, especially the "Cortado" coffee. This place opens very early in the morning and the employees are really nice ?
Daniel Low
Glad I was not the only one facing problems with claiming promotions here. I had a 30% off food voucher which I was planning to use. Selected my choice of food and waiting in line when the counter girl Emilia who was serving another guest in front of me asked if I would like to have my food heated on her way to the oven from the till (she was about to heat then food of the guest in front of me). I thought I was weird as I’ve not even paid for it yet but obliged anyway.When it came to my turn and I wanted to scan the code, was told it was not applicable here, felt bad to deny purchase as my food was already in the oven reheating. Emilia also tried to multitask and tried to serve me even before finishing with the previous guest who is looking for cash, and asked me what drink I would like, to which I replied hot chocolate. She ordered it down the lane and when it was my turn, I added ‘with oat milk’, whereby her colleague had already stated with dairy. If Emilia had confirmed my purchase before heating it, I would have not had the transaction and she blamed me for not reading the terms and conditions, that too in an indirect way (saying ‘I’m amazed people don’t read the T&C before purchasing’ to her colleague) right when I was collecting my drink. Very poor attitude and service with childish actions.
Liz Farrow (ERFarrow)
If I could give this coffee shop zero stars I would. The lady at the till was extremely rude. I also had a Costa Coffee voucher and I was turned away, she told me that I couldn’t use it at that location - which does not make sense as it’s a Costa Coffee branch. ??♀️Avoid this location at all cost, unless rude people don’t bother you.
Yuhao Huang
This store doesn’t accept any promotions on the app and there’s no sign anywhere saying that.
pln109
My first time visiting this branch, never had a problem with Costa in my life but today was a shambles. About 4 members of staff but still they all seemed disorganised and flustered which clearly resulted in an error with my order. Amongst other items i ordered a medium coconut latte and medium cappachino. Instead they prepared a small capachino and medium capachino with coconut milk. When shown the recipt the lady in charge still didnt have a clue where she went wrong. And when preparing my drinks again still made the same error in front of me!!! Shocking...im just so glad my brother is not allergic to nuts otherwise he would have been a gonner and the girl preparing the drinks needs to be re-trained from scratch, laughing it off amongst themselves is not acceptable. Wont be attending this branch again, no where to sit and extorianate prices...Nearly £4 for a cookie and £4 for a muffin....no wonder they are laughing!
klaryta2007
You can't use your beans here but you can definitely recharge your batteries with a nice cup of coffe. All the staff working here are very nice, kind to costumers, polite and overall the atmosphere is great. The only downside is the fact that they close at 4 and I see a lot of costumers leaving unhappy because of this. If I was the owner I would keep the store open until 7 pm as it is one of the biggest Costa Coffes in High Street Ken. and I would ask the staff to work in 2 shifts as this place is EXTREMELY BUSY all the time so it can be draining for them as well. I had a diabetic coma one day and one of the staff knew exactly what to give me for hypos so she saved my life. A masive thank you to the Romanian girl working that day. She deserves a raise.
James Gibbins
More expensive and can't use gift cards or vouchers.
Comeback
Nice cleaner, just a little bit of smile and perfect. Ordered iced caramel latter PERFECT brother got another hot coffee didn’t say nothing so PERFECT thanks
Service was fast, but coffee was nothing special. Nice sitting area.
Jusztina Szabo
Kind, fast serving staff members at the counter.It is confusing which one the entrance door is!
Alexey Shepovsky
They did not accept my Costa gift card!
Jonas Jankunas (jjsnap)
Friendly staff, cozy atmosphere and great espresso coffee! Thank you so much!
Tomas Zilinskas
Came here to use my free coffee voucher. Barrista told me I cannot use it because they are part of Hilton, which doesn't make any sense. There is an old sign saying shop is having an IT ISSUE
This Costa Coffee outlet is beside the Hilton Olympia, with a door linking the two, so you can use the toilets in the Hilton. There is plenty of seating both inside and outside. Service was rather disorganised, as it seemed that the person serving me (who had a badge saying Perpetua - Manager) couldn't take payments so I had to wait for the other member of staff to become available in order to pay.
Fast as foink wi-fi. The fastest in London.
Great Coffee place for the guests who are staying in the Hilton Hotel Kensington Olympia. There is a direct entrance door from the hotel to the coffee. The coffees are really good, especially the "Cortado" coffee. This place opens very early in the morning and the employees are really nice ?
Glad I was not the only one facing problems with claiming promotions here. I had a 30% off food voucher which I was planning to use. Selected my choice of food and waiting in line when the counter girl Emilia who was serving another guest in front of me asked if I would like to have my food heated on her way to the oven from the till (she was about to heat then food of the guest in front of me). I thought I was weird as I’ve not even paid for it yet but obliged anyway.When it came to my turn and I wanted to scan the code, was told it was not applicable here, felt bad to deny purchase as my food was already in the oven reheating. Emilia also tried to multitask and tried to serve me even before finishing with the previous guest who is looking for cash, and asked me what drink I would like, to which I replied hot chocolate. She ordered it down the lane and when it was my turn, I added ‘with oat milk’, whereby her colleague had already stated with dairy. If Emilia had confirmed my purchase before heating it, I would have not had the transaction and she blamed me for not reading the terms and conditions, that too in an indirect way (saying ‘I’m amazed people don’t read the T&C before purchasing’ to her colleague) right when I was collecting my drink. Very poor attitude and service with childish actions.
If I could give this coffee shop zero stars I would. The lady at the till was extremely rude. I also had a Costa Coffee voucher and I was turned away, she told me that I couldn’t use it at that location - which does not make sense as it’s a Costa Coffee branch. ??♀️Avoid this location at all cost, unless rude people don’t bother you.
This store doesn’t accept any promotions on the app and there’s no sign anywhere saying that.
My first time visiting this branch, never had a problem with Costa in my life but today was a shambles. About 4 members of staff but still they all seemed disorganised and flustered which clearly resulted in an error with my order. Amongst other items i ordered a medium coconut latte and medium cappachino. Instead they prepared a small capachino and medium capachino with coconut milk. When shown the recipt the lady in charge still didnt have a clue where she went wrong. And when preparing my drinks again still made the same error in front of me!!! Shocking...im just so glad my brother is not allergic to nuts otherwise he would have been a gonner and the girl preparing the drinks needs to be re-trained from scratch, laughing it off amongst themselves is not acceptable. Wont be attending this branch again, no where to sit and extorianate prices...Nearly £4 for a cookie and £4 for a muffin....no wonder they are laughing!
You can't use your beans here but you can definitely recharge your batteries with a nice cup of coffe. All the staff working here are very nice, kind to costumers, polite and overall the atmosphere is great. The only downside is the fact that they close at 4 and I see a lot of costumers leaving unhappy because of this. If I was the owner I would keep the store open until 7 pm as it is one of the biggest Costa Coffes in High Street Ken. and I would ask the staff to work in 2 shifts as this place is EXTREMELY BUSY all the time so it can be draining for them as well. I had a diabetic coma one day and one of the staff knew exactly what to give me for hypos so she saved my life. A masive thank you to the Romanian girl working that day. She deserves a raise.
More expensive and can't use gift cards or vouchers.
Nice cleaner, just a little bit of smile and perfect. Ordered iced caramel latter PERFECT brother got another hot coffee didn’t say nothing so PERFECT thanks
Restaurantji Recommends
Service was fast, but coffee was nothing special. Nice sitting area.
Kind, fast serving staff members at the counter.It is confusing which one the entrance door is!
They did not accept my Costa gift card!
Friendly staff, cozy atmosphere and great espresso coffee! Thank you so much!
Came here to use my free coffee voucher. Barrista told me I cannot use it because they are part of Hilton, which doesn't make any sense. There is an old sign saying shop is having an IT ISSUE