Poor customer service. Ordered a Americano with hot milk and cake, sitting inside but served in paper cup with lid. When sat down discovered had been served a frothy coffee, took back to ask for drink I had ordered to be told by woman served me that I had asked for a Mocha. I explained I hadn't and was abruptly told I had! I politely said maybe she had heard me wrong but I had not, ( I don't even drink Mocha). She reluctantly changed my drink. I then asked if I could be refunded the difference. She had to look at the menu then spoke with another staff who said to me she couldn't ALLOW that! What she did do was give me a fully stamped card for a another drink. Although this was more than I had wanted ( just wanted refund in difference of drinks) I was made to feel I was in the wrong through the whole interaction. Really very bad customer service. When I sat down I discovered a black coffee when I had asked for white. Let's just say I couldn't be bothered with another poor experience asking for milk!
geeg :D
The team really makes this place - every barista has offered me perfect serviceI couldn't be
Duncan Watkins
Lovely place but worst wifi access anywhere in London.
Anna G
Poor customer service. Ordered a Americano with hot milk and cake, sitting inside but served in paper cup with lid. When sat down discovered had been served a frothy coffee, took back to ask for drink I had ordered to be told by woman served me that I had asked for a Mocha. I explained I hadn't and was abruptly told I had! I politely said maybe she had heard me wrong but I had not, ( I don't even drink Mocha). She reluctantly changed my drink. I then asked if I could be refunded the difference. She had to look at the menu then spoke with another staff who said to me she couldn't ALLOW that! What she did do was give me a fully stamped card for a another drink. Although this was more than I had wanted ( just wanted refund in difference of drinks) I was made to feel I was in the wrong through the whole interaction. Really very bad customer service. When I sat down I discovered a black coffee when I had asked for white. Let's just say I couldn't be bothered with another poor experience asking for milk!
Zlatka Dimova
Amazing caffe, friendly staff ? ?
Iliya Iliev
Lovely staff, delicious cappuccino!
Kate Wilson
Cannot fault the coffee however be wary of using the WiFi. I signed into it purely as the mobile reception is non existent. Since registering yesterday afternoon at 3pm I’ve received no less than 6 spam calls. The first being 30 mins after leaving the
R R
Is it so difficult to fix the Wi-Fi? It never works and it’s been the case for months!
Lina Denecke
We got served mouldy cake and didn’t get an apology, we could choose something else but got no compensation, very sad because the coffee is very good
Theo Tsangaris
The shop is too small; queueing during peak hours is a logistical headache as you're wedged between an opening and closing door.Trainee baristas seem so lost; appreciate we all have to start somewhere, but perhaps Sunday afternoon should be best reserved for senior staff?Blond member of staff who has worked here for a while and is the most miserable soul on earth.Coffee is fine and prices are what they are; a little steep for food items in particular.
Been Working in Wimbledon village & have been using this Coffee shop quite regularly, Really nice Staff!Cappuccino is Fantastic..⭐️⭐️⭐️⭐️
Google user
I've been here a couple of times, it has enough free tables and is not that crowded\\nThe staff is also friendly
Alex Kozlov
I've been here a couple of times, it has enough free tables and is not that crowdedThe staff is also friendly
Alisha Wadiwalla
Great little Nero in Wimbledon! Enjoyed the atmosphere here on a day trip. Really friendly staff. I actually forgot one of my belongings here and they kept it on the side for me. Couldn't ask for more really.
Ash
A standard Café Nero. A decent amount of seating and dog friendly. It was somewhat busy so there was a bit of a rushed feel to ordering. I ordered a coffee and a muffin, the muffin was unfortunately dry. I managed to find a seat and it was a nice stop after our walk.In the future I think I'd try a different café at a quieter time.
Poor customer service. Ordered a Americano with hot milk and cake, sitting inside but served in paper cup with lid. When sat down discovered had been served a frothy coffee, took back to ask for drink I had ordered to be told by woman served me that I had asked for a Mocha. I explained I hadn't and was abruptly told I had! I politely said maybe she had heard me wrong but I had not, ( I don't even drink Mocha). She reluctantly changed my drink. I then asked if I could be refunded the difference. She had to look at the menu then spoke with another staff who said to me she couldn't ALLOW that! What she did do was give me a fully stamped card for a another drink. Although this was more than I had wanted ( just wanted refund in difference of drinks) I was made to feel I was in the wrong through the whole interaction. Really very bad customer service. When I sat down I discovered a black coffee when I had asked for white. Let's just say I couldn't be bothered with another poor experience asking for milk!
The team really makes this place - every barista has offered me perfect serviceI couldn't be
Lovely place but worst wifi access anywhere in London.
Poor customer service. Ordered a Americano with hot milk and cake, sitting inside but served in paper cup with lid. When sat down discovered had been served a frothy coffee, took back to ask for drink I had ordered to be told by woman served me that I had asked for a Mocha. I explained I hadn't and was abruptly told I had! I politely said maybe she had heard me wrong but I had not, ( I don't even drink Mocha). She reluctantly changed my drink. I then asked if I could be refunded the difference. She had to look at the menu then spoke with another staff who said to me she couldn't ALLOW that! What she did do was give me a fully stamped card for a another drink. Although this was more than I had wanted ( just wanted refund in difference of drinks) I was made to feel I was in the wrong through the whole interaction. Really very bad customer service. When I sat down I discovered a black coffee when I had asked for white. Let's just say I couldn't be bothered with another poor experience asking for milk!
Amazing caffe, friendly staff ? ?
Lovely staff, delicious cappuccino!
Cannot fault the coffee however be wary of using the WiFi. I signed into it purely as the mobile reception is non existent. Since registering yesterday afternoon at 3pm I’ve received no less than 6 spam calls. The first being 30 mins after leaving the
Is it so difficult to fix the Wi-Fi? It never works and it’s been the case for months!
We got served mouldy cake and didn’t get an apology, we could choose something else but got no compensation, very sad because the coffee is very good
The shop is too small; queueing during peak hours is a logistical headache as you're wedged between an opening and closing door.Trainee baristas seem so lost; appreciate we all have to start somewhere, but perhaps Sunday afternoon should be best reserved for senior staff?Blond member of staff who has worked here for a while and is the most miserable soul on earth.Coffee is fine and prices are what they are; a little steep for food items in particular.
Restaurantji Recommends
Been Working in Wimbledon village & have been using this Coffee shop quite regularly, Really nice Staff!Cappuccino is Fantastic..⭐️⭐️⭐️⭐️
I've been here a couple of times, it has enough free tables and is not that crowded\\nThe staff is also friendly
I've been here a couple of times, it has enough free tables and is not that crowdedThe staff is also friendly
Great little Nero in Wimbledon! Enjoyed the atmosphere here on a day trip. Really friendly staff. I actually forgot one of my belongings here and they kept it on the side for me. Couldn't ask for more really.
A standard Café Nero. A decent amount of seating and dog friendly. It was somewhat busy so there was a bit of a rushed feel to ordering. I ordered a coffee and a muffin, the muffin was unfortunately dry. I managed to find a seat and it was a nice stop after our walk.In the future I think I'd try a different café at a quieter time.