Went in for a quick frappe today after 7pm when waiting for my train and the lady that served me was the loveliest person I have ever met. Didn't get her name unfortunately, but I hope she gets praised for her amazing customer service. The frappe was also lovely :)
Moeko
It was perfect for a short break after train travel. The staff that served me was very pleasant and supportive of my huge luggage. The coffee itself was delicious, with a taste that everyone could enjoy.
Jamie Sutton
The service couldn’t be slower. The staff look like they’re on a yoga escape practicing slow thoughtful movements. I’ve been here before (about a year ago now) and it’s a totally different experience. The staff clearly don’t care that people have trains to catch. I walked out as did several other people on the queue. Next door at Nero I had a coffee within 2minutes.
Agnes s
I ma not able to finish my tea, the cup is so dirty. Bad experience ?
Aoi Yamamoto
I’ve never written any reviews before, but with this one I really have to! I went to buy a coffee yesterday at around 2.30pm and the lady barista who made my coffee was the friendliest, warmest and sweetest ever! Definitely among the very best customer service I have experienced! Thank you for making my day ?
Miguel Luque
I love to work here on the weekends. Top floor has a lot of space and plugs!
kareneR1351OJ
Absolutely awful cafe Nero on Portland street Manchester. Dirty floors ,all surfaces dirty and very tired . Not welcoming to see . Needs drastic refurbishment and deep clean including staff inside.
Antony Clark
Poor customer service - I wanted a sit-down with a coffee and a bite to eat, and after ordering and paying, I was presented with a take out drink and my panini in a bag, and told "we're closing in a few minutes". There were no visible opening times displayed, and the website said they should have been open for another hour. They should have informed me they were closing imminently before taking my order, not after I'd paid, as I would have gone elsewhere so I could sit. Instead I ended up with takeout that i didnt want.
June Campbell
I was waiting for a train and went to Cafe Nero next to Piccadilly Rail station in Msnchester. Sadly I found it very dirty with food strewn on the tables and floor. There were empty cups etc on tables and the b batista looked unkempt. The coffee was OK but would not go to a Nero again
Catarina Lopes (Cataalopes)
I was pleasantly surprised with the back of it as I always thought it was a very small café nero. Service was fast and coffee was always with the same quality! Will come back again for sure!
Very bad experience. Staff were rude, having a conversation and laughing and joking with each other while I was trying to order.The table felt sticky so I gave the surface a cursory wipe and the antibacterial wipe came up nearly black. The table had clearly not been cleaned in a long time and was filthy.
EmilyO1998
Amazing service. From the minute we walked in the lady behind the counter was very helpful and kind. Brilliant service and amazing customer service skills. Thankyou for a lovely visit.
Xylos
Ordered a luxury mocha and I got it in a small cup. The waiter forgot to add cream and chocolate on top. Also heard giggling between workers after they both looked at me and my friend.
Sam Burrow
For chain store standards the coffee was skilfully made and tasted good. I can confirm you can fit in here with a trolley and 3 suitcases which was ideal when waiting for a late train. Thank you
Roselina Pocketon
New Cafe Nero location right on the railway station concourse area and very useful for train information and trams, new store since last time visited and useful with outside seating. Highly Recommended.
Went in for a quick frappe today after 7pm when waiting for my train and the lady that served me was the loveliest person I have ever met. Didn't get her name unfortunately, but I hope she gets praised for her amazing customer service. The frappe was also lovely :)
It was perfect for a short break after train travel. The staff that served me was very pleasant and supportive of my huge luggage. The coffee itself was delicious, with a taste that everyone could enjoy.
The service couldn’t be slower. The staff look like they’re on a yoga escape practicing slow thoughtful movements. I’ve been here before (about a year ago now) and it’s a totally different experience. The staff clearly don’t care that people have trains to catch. I walked out as did several other people on the queue. Next door at Nero I had a coffee within 2minutes.
I ma not able to finish my tea, the cup is so dirty. Bad experience ?
I’ve never written any reviews before, but with this one I really have to! I went to buy a coffee yesterday at around 2.30pm and the lady barista who made my coffee was the friendliest, warmest and sweetest ever! Definitely among the very best customer service I have experienced! Thank you for making my day ?
I love to work here on the weekends. Top floor has a lot of space and plugs!
Absolutely awful cafe Nero on Portland street Manchester. Dirty floors ,all surfaces dirty and very tired . Not welcoming to see . Needs drastic refurbishment and deep clean including staff inside.
Poor customer service - I wanted a sit-down with a coffee and a bite to eat, and after ordering and paying, I was presented with a take out drink and my panini in a bag, and told "we're closing in a few minutes". There were no visible opening times displayed, and the website said they should have been open for another hour. They should have informed me they were closing imminently before taking my order, not after I'd paid, as I would have gone elsewhere so I could sit. Instead I ended up with takeout that i didnt want.
I was waiting for a train and went to Cafe Nero next to Piccadilly Rail station in Msnchester. Sadly I found it very dirty with food strewn on the tables and floor. There were empty cups etc on tables and the b batista looked unkempt. The coffee was OK but would not go to a Nero again
I was pleasantly surprised with the back of it as I always thought it was a very small café nero. Service was fast and coffee was always with the same quality! Will come back again for sure!
Restaurantji Recommends
Very bad experience. Staff were rude, having a conversation and laughing and joking with each other while I was trying to order.The table felt sticky so I gave the surface a cursory wipe and the antibacterial wipe came up nearly black. The table had clearly not been cleaned in a long time and was filthy.
Amazing service. From the minute we walked in the lady behind the counter was very helpful and kind. Brilliant service and amazing customer service skills. Thankyou for a lovely visit.
Ordered a luxury mocha and I got it in a small cup. The waiter forgot to add cream and chocolate on top. Also heard giggling between workers after they both looked at me and my friend.
For chain store standards the coffee was skilfully made and tasted good. I can confirm you can fit in here with a trolley and 3 suitcases which was ideal when waiting for a late train. Thank you
New Cafe Nero location right on the railway station concourse area and very useful for train information and trams, new store since last time visited and useful with outside seating. Highly Recommended.