Horrendous visit. Overpriced for the quality of food, long waits, unhelpful unfriendly staff, dirty plates and just a tired grim place. Stupidly enough I ordered through the scan option and left a tip before the food came. Won't be doing that again or visiting this place again.
Sarah W
Came here for dinner before a cinema visit. Absolutely gross. We got seated at a tiny 2 person table that was filthy & stickier than a fly trap. The salad buffet was a mess. People had dropped different salad items into other sections & 90% of the iceberg lettuce was brown. I tried to get a bottomless apple tango & just got soda water from the machine & when I told a girl behind the bar she just looked so unbothered & wasn’t even going to take my full glass of fizzy water from me ?♀️ Got back to our table with my “salad” of cucumber slices & beetroot cubes lol because everything else I didn’t dare take, only to find we didn’t even have any cutlery or napkins. Also found an eyelash in my pizza cheese! Just a mess to be honest. My daughters ice cream factory bowl & spoon was delivered with hard crusty food on the spoon handle which made her not want any dessert so that’s how bad this place was lol Definitely not coming here again.
Christopher French
We decided to go here for dinner, As it was Saturday night about 7/7.30, the Food court was rammed with people. So we queued for a table , was told about 10-15min wait ( was only about 5 mins). Once at the table it is card only and you have to scan a QR code, easy enough. So 2x pizzas 11", 2x chips and 2x drinks £50. If you have meerkat rewards they dont work on a saturday, however there is a promo code option, so my advice would be plan ahead and see if there is a promo code that you could use. Service was quick, Food was good, I would go back, but with a code.
James Wallwork
Not been to this pizza hut in a while so me and a friend decided to go today and we won't be back for at least a while. If ever.The atmosphere was chaotic to say the least. Kids running around everywhere, not enough servers on and, the tables where we were sat were very cramped. We could basically hear the entire conversation on the table next to us throughout our stay.The server we got had such a bad attitude and clearly didn't want to be there. We got confused and asked if we could order to which he directed us to the QR code on the table. Once we'd ordered after some confusion on the ordering site he came over with glasses for our refillable drinks. We asked him where we could get the sauces from, he told us and walked off saying something under his breath we believe directed at us, returning with the sauces not long after which we would of happily got ourselves if we had of known where they were. His attitude was terrible throughout the service and it was clear from what we observed he didn't want to be there. He also touched his long beard twice, completely unhygienic another server we observed also, touched her hair.Luckily we observed where the knife and forks were so got them ourselves after he brought our food out. The food was nice but, you can get good food with better service elsewhere so wouldn't recommend at all.
A
Shoutout to Kali. She greeted me and my family and served us. She made sure we were okay from start to end. She made us feel very comfortable, we came around 1-2 and it was busy and she still took the time to make sure we were okay. no doubt the experience would be drastically different without her. Pizza was good, salad bar and buffet were good. An all round amazing experience. Definitely coming again.- AmariSep 24.
M. Manar
Pizza Hut Trafford is one of my favourite in Manchester. I went today with family. Waiting time was good, pizza was good the whole atmosphere was nice. Overall service was good, staff in general are all friendly but our server Kali was exceptionally polite reapectful and helpful. Thank you ?
H P
Visited Pizza Hut at The Trafford Centre yesterday & was served by Lacie. Lacie was caring & professional listening to my dietary needs. Service was prompt and pizza was nice & hot. Lacie came & checked I was happy with food. Simple place to stop with great customer service.Dietary restrictions: Dietary restrictions can be offered and talked through.
taeidy
What a charming person! Lydia, took our order without writing it down which is amazing in such a busy place. Pizzas were good but not as as good service .
Scott T
Line up in the cue with the family got took in sat down went to order and you can’t use cash card only what is that about absolutely shocking that company’s like this place refuse to take English currency jokers we won’t be ever going back
Clobo97
Placed our food order at 18.19. Pizzas arrived quite quickly. Ordered BBQ American and the G.O.A.T. The GOAT arrived with no spinach on. Because we weren’t told of this we weren’t given the option to swap the topping, which means that we didn’t get the full price of what we paid. Finished pizzas at around 18.50. Ordered desserts just after 19.00. Nobody came to take our plates or salad bowls. Nobody checked on us at any time. Many staff walked past and looked at our leftovers and did nothing. When our desserts arrived we finally got chance to ask for a box. Desserts arrived wrong. Staff said she would put them through correctly. As I am writing this nobody has brought us a box and we don’t have the correct desserts. It’s been around 20 minutes since the desserts came out wrong. The restaurant isn’t busy and there’s no excuse. I have ended up getting my own box, and we have just ate the wrong desserts as there is no sign of the right ones coming. I have taken this picture to show that ALL of our plates are still here, salad bowls, pizza slates, AND dessert bowls. Shoddy service. Won’t return. Left before the correct desserts came out as it’s taking too long.
We turned up at Pizza Hut to be greeted by a very rude member of staff I asked could I have a table for 4 (it didn’t look busy ) this was at 2.10 she said the buffet finishes at 3 , my reply was that’s fine it’s only 2.10 , she then looked around and said 15 to 20 mins for a table ,but there was 7 tables free outside with nobody sitting at them I mentioned this to her and she said they were taken , so we walked round and come back 15 mins later ,when we came back she looked at her watch and advised us again the buffet finishes at 3 my reply I KNOW ! She then sat us at the tables that were free before we had to wait , which I knew would be the case , we finally sat down at 2.45 and was told we had to order everything on the app WHY ! Waitress all standing round while we trying to work this app so we had about 5 mins to grab some pizza in the end . The pizzas that were out were mostly veg and all cold Only one pepperoni which had 2 slices on the whole pizza . I asked the girl is there any pizzas with meat please and she replied very abruptly LIKE WHAT ! . There attitudes were awful . When we were eating our pizza they came over to us 3 times to say can we take your plates at one point I actually had a bite of pizza in my mouth , they just wanted us out of there and made it very obvious. If you don’t like your job LEAVE they are plenty more people who would love the chance to work . It’s such a shame as Pizza Hut used to be really nice it’s now really bad . Sort your staff out Pizza Hut before they take you under !
Megan Rigney
Firstly staff are extremely unhelpful and it’s concerning how they are still open with their staff. The man who seated us and I quote told us “ I’m gonna make this as painless as possible you order on the QR code need any help ask” , once we ordered we got our unlimited salad … well we attempted to , the peppers which were out were mouldy . My mum alerted staff to this and was told not to worry she’ll change them “when we get a minute” . The pizza was greasier than a teenagers face and the “chicken wings” were definitely made out of baby chick because of they were tiny . My brother got a “cherry Fanta” …. I can confirm it was orange Fanta with bits in it ?. So basically I would rather starve than eat that ever again
Gill Lever
Went to collect my order and was asked to go to the bar. The staff abruptly told me on arriving that I would have to wait as she had 17 drinks to make. She repeated this to two other customers who approached, one who just asked for a straw! After 10 mins waiting (the original person made all the drinks) and then disappeared, another staff member asked if they could help. I showed them my collection order and she went to get it. Both pizzas were wrong (how on a digital order?) which then meant I had to wait a further 15 mins for them to be done. The girl apologised but I was left standing and waiting the entire time, then they forgot the sauces and Pepsi I ordered! All the while I was there (it wasn't busy) customers were approaching with issues of getting wrong or cold food, having dirty cutlery). There was no compensation offered, not a drink or anything while I am inconvenienced and left standing and waiting.Very poor service for poor and expensive food, too (pizzas tasteless and cut the way a toddler would cut them, with grossly uneven slices, not cut in the centre).I won't be returning
Andrew Worrall
I visited with some friends and we had a great time. Good food (although there could be more Vegan side options) and reasonably priced. My Vegan pizza was lovely.Vegetarian options: Vegan and vegetarian options are available. For the sides there seemed to be more vegetarian options than Vegan and the Vegan Nuggets I had as my side were +£1 upcharge. Could be more Vegan side optionsAs for the pizza, Vegan cheese is available as well as Vegan toppings. The Vegan cheese doesn't have that stick to your teeth texture and tastes quite nice.Kid-friendliness: Kids menu is available and crayons for colouring inParking: Plenty of parking spaces and free to parkDietary restrictions: Caters for allergies and dietary requirements. See the symbols on the menu or ask a staff member
John Fallon
It’s Pizza Hut so you know what you’re getting but I’ve visited this evening with my family after a trip to Summer Daze and unbelievably they are telling people there’s a 45 minute wait for a table despite only a third of the restaurant seats being occupied. We’ve sat just to the side and watched as they have turned customer after customer away - literally thousands in revenue. It appears they have closed off sections of the restaurant, I assume to simplify the clean down come closing time but I have to wonder if the operator/owner of the restaurant and Area Manager are au fait with it. Disappointing.
Horrendous visit. Overpriced for the quality of food, long waits, unhelpful unfriendly staff, dirty plates and just a tired grim place. Stupidly enough I ordered through the scan option and left a tip before the food came. Won't be doing that again or visiting this place again.
Came here for dinner before a cinema visit. Absolutely gross. We got seated at a tiny 2 person table that was filthy & stickier than a fly trap. The salad buffet was a mess. People had dropped different salad items into other sections & 90% of the iceberg lettuce was brown. I tried to get a bottomless apple tango & just got soda water from the machine & when I told a girl behind the bar she just looked so unbothered & wasn’t even going to take my full glass of fizzy water from me ?♀️ Got back to our table with my “salad” of cucumber slices & beetroot cubes lol because everything else I didn’t dare take, only to find we didn’t even have any cutlery or napkins. Also found an eyelash in my pizza cheese! Just a mess to be honest. My daughters ice cream factory bowl & spoon was delivered with hard crusty food on the spoon handle which made her not want any dessert so that’s how bad this place was lol Definitely not coming here again.
We decided to go here for dinner, As it was Saturday night about 7/7.30, the Food court was rammed with people. So we queued for a table , was told about 10-15min wait ( was only about 5 mins). Once at the table it is card only and you have to scan a QR code, easy enough. So 2x pizzas 11", 2x chips and 2x drinks £50. If you have meerkat rewards they dont work on a saturday, however there is a promo code option, so my advice would be plan ahead and see if there is a promo code that you could use. Service was quick, Food was good, I would go back, but with a code.
Not been to this pizza hut in a while so me and a friend decided to go today and we won't be back for at least a while. If ever.The atmosphere was chaotic to say the least. Kids running around everywhere, not enough servers on and, the tables where we were sat were very cramped. We could basically hear the entire conversation on the table next to us throughout our stay.The server we got had such a bad attitude and clearly didn't want to be there. We got confused and asked if we could order to which he directed us to the QR code on the table. Once we'd ordered after some confusion on the ordering site he came over with glasses for our refillable drinks. We asked him where we could get the sauces from, he told us and walked off saying something under his breath we believe directed at us, returning with the sauces not long after which we would of happily got ourselves if we had of known where they were. His attitude was terrible throughout the service and it was clear from what we observed he didn't want to be there. He also touched his long beard twice, completely unhygienic another server we observed also, touched her hair.Luckily we observed where the knife and forks were so got them ourselves after he brought our food out. The food was nice but, you can get good food with better service elsewhere so wouldn't recommend at all.
Shoutout to Kali. She greeted me and my family and served us. She made sure we were okay from start to end. She made us feel very comfortable, we came around 1-2 and it was busy and she still took the time to make sure we were okay. no doubt the experience would be drastically different without her. Pizza was good, salad bar and buffet were good. An all round amazing experience. Definitely coming again.- AmariSep 24.
Pizza Hut Trafford is one of my favourite in Manchester. I went today with family. Waiting time was good, pizza was good the whole atmosphere was nice. Overall service was good, staff in general are all friendly but our server Kali was exceptionally polite reapectful and helpful. Thank you ?
Visited Pizza Hut at The Trafford Centre yesterday & was served by Lacie. Lacie was caring & professional listening to my dietary needs. Service was prompt and pizza was nice & hot. Lacie came & checked I was happy with food. Simple place to stop with great customer service.Dietary restrictions: Dietary restrictions can be offered and talked through.
What a charming person! Lydia, took our order without writing it down which is amazing in such a busy place. Pizzas were good but not as as good service .
Line up in the cue with the family got took in sat down went to order and you can’t use cash card only what is that about absolutely shocking that company’s like this place refuse to take English currency jokers we won’t be ever going back
Placed our food order at 18.19. Pizzas arrived quite quickly. Ordered BBQ American and the G.O.A.T. The GOAT arrived with no spinach on. Because we weren’t told of this we weren’t given the option to swap the topping, which means that we didn’t get the full price of what we paid. Finished pizzas at around 18.50. Ordered desserts just after 19.00. Nobody came to take our plates or salad bowls. Nobody checked on us at any time. Many staff walked past and looked at our leftovers and did nothing. When our desserts arrived we finally got chance to ask for a box. Desserts arrived wrong. Staff said she would put them through correctly. As I am writing this nobody has brought us a box and we don’t have the correct desserts. It’s been around 20 minutes since the desserts came out wrong. The restaurant isn’t busy and there’s no excuse. I have ended up getting my own box, and we have just ate the wrong desserts as there is no sign of the right ones coming. I have taken this picture to show that ALL of our plates are still here, salad bowls, pizza slates, AND dessert bowls. Shoddy service. Won’t return. Left before the correct desserts came out as it’s taking too long.
Restaurantji Recommends
We turned up at Pizza Hut to be greeted by a very rude member of staff I asked could I have a table for 4 (it didn’t look busy ) this was at 2.10 she said the buffet finishes at 3 , my reply was that’s fine it’s only 2.10 , she then looked around and said 15 to 20 mins for a table ,but there was 7 tables free outside with nobody sitting at them I mentioned this to her and she said they were taken , so we walked round and come back 15 mins later ,when we came back she looked at her watch and advised us again the buffet finishes at 3 my reply I KNOW ! She then sat us at the tables that were free before we had to wait , which I knew would be the case , we finally sat down at 2.45 and was told we had to order everything on the app WHY ! Waitress all standing round while we trying to work this app so we had about 5 mins to grab some pizza in the end . The pizzas that were out were mostly veg and all cold Only one pepperoni which had 2 slices on the whole pizza . I asked the girl is there any pizzas with meat please and she replied very abruptly LIKE WHAT ! . There attitudes were awful . When we were eating our pizza they came over to us 3 times to say can we take your plates at one point I actually had a bite of pizza in my mouth , they just wanted us out of there and made it very obvious. If you don’t like your job LEAVE they are plenty more people who would love the chance to work . It’s such a shame as Pizza Hut used to be really nice it’s now really bad . Sort your staff out Pizza Hut before they take you under !
Firstly staff are extremely unhelpful and it’s concerning how they are still open with their staff. The man who seated us and I quote told us “ I’m gonna make this as painless as possible you order on the QR code need any help ask” , once we ordered we got our unlimited salad … well we attempted to , the peppers which were out were mouldy . My mum alerted staff to this and was told not to worry she’ll change them “when we get a minute” . The pizza was greasier than a teenagers face and the “chicken wings” were definitely made out of baby chick because of they were tiny . My brother got a “cherry Fanta” …. I can confirm it was orange Fanta with bits in it ?. So basically I would rather starve than eat that ever again
Went to collect my order and was asked to go to the bar. The staff abruptly told me on arriving that I would have to wait as she had 17 drinks to make. She repeated this to two other customers who approached, one who just asked for a straw! After 10 mins waiting (the original person made all the drinks) and then disappeared, another staff member asked if they could help. I showed them my collection order and she went to get it. Both pizzas were wrong (how on a digital order?) which then meant I had to wait a further 15 mins for them to be done. The girl apologised but I was left standing and waiting the entire time, then they forgot the sauces and Pepsi I ordered! All the while I was there (it wasn't busy) customers were approaching with issues of getting wrong or cold food, having dirty cutlery). There was no compensation offered, not a drink or anything while I am inconvenienced and left standing and waiting.Very poor service for poor and expensive food, too (pizzas tasteless and cut the way a toddler would cut them, with grossly uneven slices, not cut in the centre).I won't be returning
I visited with some friends and we had a great time. Good food (although there could be more Vegan side options) and reasonably priced. My Vegan pizza was lovely.Vegetarian options: Vegan and vegetarian options are available. For the sides there seemed to be more vegetarian options than Vegan and the Vegan Nuggets I had as my side were +£1 upcharge. Could be more Vegan side optionsAs for the pizza, Vegan cheese is available as well as Vegan toppings. The Vegan cheese doesn't have that stick to your teeth texture and tastes quite nice.Kid-friendliness: Kids menu is available and crayons for colouring inParking: Plenty of parking spaces and free to parkDietary restrictions: Caters for allergies and dietary requirements. See the symbols on the menu or ask a staff member
It’s Pizza Hut so you know what you’re getting but I’ve visited this evening with my family after a trip to Summer Daze and unbelievably they are telling people there’s a 45 minute wait for a table despite only a third of the restaurant seats being occupied. We’ve sat just to the side and watched as they have turned customer after customer away - literally thousands in revenue. It appears they have closed off sections of the restaurant, I assume to simplify the clean down come closing time but I have to wonder if the operator/owner of the restaurant and Area Manager are au fait with it. Disappointing.