I used to be a regular visitor at the branch in Leeds, however my last visit was very disappointing but thought I would give the Manchester branch a go. However, it appears that the poor quality and temperature of food, which they think is acceptable not only occurs in Leeds. It took a few minutes for anyone to even notice we were there waiting to be seated. Once seated we were placed directly under a speaker playing quite loud music, so I requested to be seated somewhere quieter so I could speak to my husband. We ordered 'messy cheeseburgers', when they arrived the burgers were overcooked and burnt around the edges which made them very tough. The burgers were very thin and nothing like the picture in the menu, if they had have been thicker maybe they would not have been burnt. The fries that came with the burger were barely warm, as if the plates had been left stood before being served, I had to dig lower in the tub to get a warmish chip. Although a man who appeared to be a manager passed our table several times, not once did he ask if everything was ok. However, once finished I made it my disappointed clear when the plates were collected, and the price of one burger was deducted off the bill. Suffice to say, I will not be visiting any branches of TGI's in the future.
Mike Nelson
A couple of weeks ago... I can't rate the food as I didn't get any. Walked in, was told in no uncertain terms I could have a burger or nothing so I walked out. Wrote to customer services who have just replied with 'corporately' worded standard emails about how good TGIs really is! I've never been made to feel so unwelcome. Bye bye TGI Friday's...
24skb
We waited at the bar for a table as they stated they were short staffed. It took around 20 minutes to get a drink at the bar to which when it came it was very sour due to running out of some ingredients. When we eventually got seated, the food was nice with a generous portion of sesame chicken strips which are always tasty!
Stewart Ross
Yenifer was a perfect host the food was impeccable we did not evan have to ask for refill on the drinks she was on it boneless wings are a must
mrworldwide1985
Popedin to the station TGF last night well it was my first time and it could not of been better never had to ask for a top up on my drink the lady looking after us Yenifer was amazing nothing was to much for her looking g after most of the restaurant she still made me feel like I was her only customer I work on the industry as a manager and she is a keeper
jaackpaaul
Wow! What can I say… the staff attitude were RUDE! I’ve never been spoken to like it in my life, the bad attitude from Beth was beyond anything I’d experienced. We came out for a good night & felt like we were walking on egg shells the entire experience. So disappointed.
Kalvin Martin
Really disappointed tbf , came in with me and my mate for our 18th birthday, because tgis is know to be a amazing place for party’s, on the note when booking , i said it was for my mates birthday and if they can do something as it’s her 18th. When we arrived it was rather empty , didn’t think much of it when it came to ordering we ordered rather quick and not long after the food arrived , it took about 10 mins nice and quick and it looked Devine ( so we thought ) middle of eating it it just started to taste strange and my mates chicken burger didn’t even have any taste , I’m now at home throwing up what I had . Not a way I wanted to spend my 18th
dianemD7549BA
Wonderful staff and service. Our go to place for breakfast and drinks before our train journey. Highly recommend. Amazing food
hadesh2021
Upstairs Manchester Piccadilly station amazing restaurant attentive friendly people and a good price !.the place to eat
Agu Ebele
Quick, friendly efficient service.I had only an hour before my train arrived so I was worried about not having enough time for my food.Staff were understanding , ensured my food was served quickly and still of the highest quality.Food was really tasty.
Took a Fajita with chicken, delicious! Staff is super friendly, prices are okay, food is amazing. What else?
Jake_23smith
Walked in to this restaurant and waited at the door for 15 minutes but no sign of anyone seating guests. We had to find a member of staff our selves to ask if we was able to sit down. When we eventually found a member of staff we asked if we could sit in a booth which the women said it wasn’t clean, we could see from where we was stood that it was set up ready. She then said you had to be a group of 6 to site at that table. She was quiet rude through all of this if you want poor service come to this restaurant!
Mark C
We frequented this restaurant today in and amongst a day out shopping. Having visited TGI Fridays on many occasions over the years, we have always deemed it a ‘safe option’ for food, service and atmosphere. Not today! I write this review to say that unfortunately the standards were simply not there on this occasion. A restaurant with zero atmosphere. A restaurant with staff (ones which were there - short staffed) looking like they had just woken up out of bed. Poorly presented. A restaurant where the food was dire, we were very hungry but it was a better option for us to walk away. A restaurant in need of a major shake up. We complained to the manager she agreed that the food was not acceptable and blamed supplier issues. Loaded fries - 1/10 - anything but loaded soggy fries. JD shrimp - 1/10 - zero presentation, no sauce. It is very clear that this restaurant is struggling, struggling with customers, struggling with staff, struggling with standards. We won’t be returning to TGI Fridays - very disappointed. BE WARNED - this restaurant is struggling on all levels, don’t waste your money eating here.
Bailo
After my train journey, I decided to have a quit bite to eat, I had this ultimate burger and it was amazing. Although I didn't finish it because I was full, I still love it.
Dave Attrill
Mouth watering food and super friendly and fast staff. I chose the burger option 'Meet The Beef' from the menu - very wisely so. A huge burger with just about the equivalent in pulled brisket beef heaped on too. Only much a shame I couldn't stay round for longer as was in the middle of a long cycle ride at the timeA restaurant and chain I cannot recommend enough if you have one near to you.DAVE (Sheffield)Visited lunchtime Thursday 20/10/22
I used to be a regular visitor at the branch in Leeds, however my last visit was very disappointing but thought I would give the Manchester branch a go. However, it appears that the poor quality and temperature of food, which they think is acceptable not only occurs in Leeds. It took a few minutes for anyone to even notice we were there waiting to be seated. Once seated we were placed directly under a speaker playing quite loud music, so I requested to be seated somewhere quieter so I could speak to my husband. We ordered 'messy cheeseburgers', when they arrived the burgers were overcooked and burnt around the edges which made them very tough. The burgers were very thin and nothing like the picture in the menu, if they had have been thicker maybe they would not have been burnt. The fries that came with the burger were barely warm, as if the plates had been left stood before being served, I had to dig lower in the tub to get a warmish chip. Although a man who appeared to be a manager passed our table several times, not once did he ask if everything was ok. However, once finished I made it my disappointed clear when the plates were collected, and the price of one burger was deducted off the bill. Suffice to say, I will not be visiting any branches of TGI's in the future.
A couple of weeks ago... I can't rate the food as I didn't get any. Walked in, was told in no uncertain terms I could have a burger or nothing so I walked out. Wrote to customer services who have just replied with 'corporately' worded standard emails about how good TGIs really is! I've never been made to feel so unwelcome. Bye bye TGI Friday's...
We waited at the bar for a table as they stated they were short staffed. It took around 20 minutes to get a drink at the bar to which when it came it was very sour due to running out of some ingredients. When we eventually got seated, the food was nice with a generous portion of sesame chicken strips which are always tasty!
Yenifer was a perfect host the food was impeccable we did not evan have to ask for refill on the drinks she was on it boneless wings are a must
Popedin to the station TGF last night well it was my first time and it could not of been better never had to ask for a top up on my drink the lady looking after us Yenifer was amazing nothing was to much for her looking g after most of the restaurant she still made me feel like I was her only customer I work on the industry as a manager and she is a keeper
Wow! What can I say… the staff attitude were RUDE! I’ve never been spoken to like it in my life, the bad attitude from Beth was beyond anything I’d experienced. We came out for a good night & felt like we were walking on egg shells the entire experience. So disappointed.
Really disappointed tbf , came in with me and my mate for our 18th birthday, because tgis is know to be a amazing place for party’s, on the note when booking , i said it was for my mates birthday and if they can do something as it’s her 18th. When we arrived it was rather empty , didn’t think much of it when it came to ordering we ordered rather quick and not long after the food arrived , it took about 10 mins nice and quick and it looked Devine ( so we thought ) middle of eating it it just started to taste strange and my mates chicken burger didn’t even have any taste , I’m now at home throwing up what I had . Not a way I wanted to spend my 18th
Wonderful staff and service. Our go to place for breakfast and drinks before our train journey. Highly recommend. Amazing food
Upstairs Manchester Piccadilly station amazing restaurant attentive friendly people and a good price !.the place to eat
Quick, friendly efficient service.I had only an hour before my train arrived so I was worried about not having enough time for my food.Staff were understanding , ensured my food was served quickly and still of the highest quality.Food was really tasty.
Restaurantji Recommends
Took a Fajita with chicken, delicious! Staff is super friendly, prices are okay, food is amazing. What else?
Walked in to this restaurant and waited at the door for 15 minutes but no sign of anyone seating guests. We had to find a member of staff our selves to ask if we was able to sit down. When we eventually found a member of staff we asked if we could sit in a booth which the women said it wasn’t clean, we could see from where we was stood that it was set up ready. She then said you had to be a group of 6 to site at that table. She was quiet rude through all of this if you want poor service come to this restaurant!
We frequented this restaurant today in and amongst a day out shopping. Having visited TGI Fridays on many occasions over the years, we have always deemed it a ‘safe option’ for food, service and atmosphere. Not today! I write this review to say that unfortunately the standards were simply not there on this occasion. A restaurant with zero atmosphere. A restaurant with staff (ones which were there - short staffed) looking like they had just woken up out of bed. Poorly presented. A restaurant where the food was dire, we were very hungry but it was a better option for us to walk away. A restaurant in need of a major shake up. We complained to the manager she agreed that the food was not acceptable and blamed supplier issues. Loaded fries - 1/10 - anything but loaded soggy fries. JD shrimp - 1/10 - zero presentation, no sauce. It is very clear that this restaurant is struggling, struggling with customers, struggling with staff, struggling with standards. We won’t be returning to TGI Fridays - very disappointed. BE WARNED - this restaurant is struggling on all levels, don’t waste your money eating here.
After my train journey, I decided to have a quit bite to eat, I had this ultimate burger and it was amazing. Although I didn't finish it because I was full, I still love it.
Mouth watering food and super friendly and fast staff. I chose the burger option 'Meet The Beef' from the menu - very wisely so. A huge burger with just about the equivalent in pulled brisket beef heaped on too. Only much a shame I couldn't stay round for longer as was in the middle of a long cycle ride at the timeA restaurant and chain I cannot recommend enough if you have one near to you.DAVE (Sheffield)Visited lunchtime Thursday 20/10/22